I kind of don't understand, you gave us the evidence but you stopped answering. How are we supposed to help you? That's why I'm telling you to file another complaint or ask for a reopening. I can't help you from my position as admin, but our team will try. The problem wasn't on our side but if you didn't reply for two weeks then it was on your side.
Will you try again, please?
U redu, uradiću kako kažeš i podneću novu žalbu.
Kao što vidite, ponovo sam uputio svoju novu žalbu, nadam se da ćete mi ovoga puta pomoći, želim vam ugodan dan.
Podneo sam novu žalbu na vaš zahtev.
Hello,
smart move, just stay with the complaint holder to the end of the process, please. I feel it is important to remind you that the previous complaint ended unresolved due to your unresponsiveness. It would be great to prevent that.
Thank you for your cooperation. 😎
Juče sam kontaktirao kazino i, kao što ste upozorili, službenici kazina su rekli da bonus nije prebačen na moj račun jer nisam aktivirao bonus, ali ga kazino ne prihvata. Zahtevam da se žalba sama zatvori slobodna volja i ne želim ponovo da igram u ovom kazinu, nije pouzdan, hvala na pažnji.
Well, it's a shame it turned out this way. But I see you stood your ground and this casino will be a no go area for you.
So there is nothing more to add except that I hope you will do well elsewhere and you will not have similar experiences. 🙂
Moja poslednja reč je sledeća: pratim vašu platformu oko godinu dana, registrovao sam se u mnogim kockarnicama, za mene je sve u sticanju iskustva, ove platforme su manje-više o vama, zaposlenima u grupnoj platformi i Naučio sam pravila kazina. Žao mi je što moram da kažem da sam osoba koja voli bonuse. Ko ne voli poklone? Ne mogu sa sigurnošću da kažem jer se ne sećam, prošlo je dosta vremena, pa želim da budem pomirljiv, a ne argumentovan i da kažem sledeći put, guru platformo za vaše interesovanje i interesovanje. Želeo bih da se zahvalim vašim vlastima i zvaničnicima. Ovu žalbu možete zatvoriti nadzorniku Espresijalista. Ovo govorim svojom voljom, nema problema.
This is the official thread, you don't have a complaint open, so there's nothing to close. But it's good that you described your experience at least for other players.
For me personally, bonuses can be quite tricky, so I would be careful when I take one. If something is not clear to me, I would check the terms and conditions or ask live chat directly. I know that a lot of the problems that arise in the casino are because of bonuses, so that's why I say that.
I wish you the best of luck and don't find yourself in the same situation in the future.
Besplatni profesionalni edukativni kursevi za zaposlene u online kazinima usmereni na najbolje prakse u industriji, poboljšanje iskustva igrača i pošten pristup kockanju.
Inicijativu koju smo pokrenuli s ciljem stvaranja globalnog sistema samoisključenja, koji će omogućiti ranjivim igračima da blokiraju pristup svim mogućnostima online kockanja.
