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Hi can I know what type of bet is a turnaround bet ? I haven't come across it before so obviously some explanation would be useful. 

However, this problem is also linked to your complaint according to what I have seen and I also noticed that it is the casino's turn to respond, so we are waiting to see how it develops. 

I firmly believe that the casino will respond and you will resolve the situation together. I will keep my fingers crossed for you. 🤞

Betdavirada, bunch of deadbeats, I deposited 10 reais and made 103, I withdrew it and it didn't arrive.

With the bonus I made 300 withdrawals and it didn't arrive. We spend the whole day trying to contact them. They want to take a selfie with documents to make the deposit but it never arrives. I've already given up, but whatever I can do to make sure no one else falls for this scam, I'll do it. Capet's parasites

Betdavirada, bando de caloteiros depositei 10 reais e fiz 103 saquei e nao chegou.

Com o bonus fiz 300 saquei e nao chegou. Agente fica o dia inteiro tentando contato com eles. Estão querendo selfe com documentos pra fazerem o deposito mas nunca chega. Eu ja desisti mas o que eu poder fazer pra ninguém mais cair nesse golpe eu faço . Parasitas do capeta

Hey, did you pass the verification successfully when you say you had to send a selfie with the documents ? Because only when the verification is complete you will be allowed to withdraw. 

As far as the bonus is concerned, did you meet all the requirements ? 

Speaking of withdrawals, have you made a withdrawal and do you still see it pending in your account ? How long does this whole situation last ?

Let me know so we can try to help.

Well, I'm sorry they don't answer you. I would be very happy if the whole situation was resolved, but I'm not sure if it will be. 

Nevertheless, hope dies last, so let's see if the casino will get to you or just ignore it.

This online game is rubbish, they sent me a message by email and gave me a code to deposit 10 and win 100, I trusted the first deposit, I deposited but I got 100 as a bonus and I couldn't play any of the games, I spoke to support who said I could play any casino or sports game but I enter the pg game and the balance doesn't appear, I enter the pragamatic play game and it appears but I can't play it says I need a balance, I entered with support but spent 1 hour in the queue, my turn closed. chat and disappeared bunch of rubbish fulfills at least what it promises shameless bunch of disgusting platform I will never deposit on it again you are blocked with me you will get ripped off

Essa net da virada é uma porcaria me mandaram mensagem por email e me deu um código pra mim depositar 10 e ganhar 100 fui confiando primeiro deposito eu depositei mas ganhei 100 de bônus e ñ consegui jogar em nenhum dos jogos falei com suporte que disse que podia jogar em qualquer jogo cassino ou esportes mas porém entro no jogo da pg ñ aparece saldo entro na da pragamatic play lá aparece mas não dar de jogar diz que preciso de saldo ,entrei com suporte passei mas de 1 hr na fila chegou minha vez fechou o chat e sumiu bando de porcaria cumpre pelo menos oque promete bando de sem vergonha plataforma nojenta nunca mais deposito nela vcs estáo bloqueados comigo vão se lascar

Hi, according to what I'm reading it seems quite strange what you're describing. It's a pity that support can't give you any normal answer, since you say you can't play any game and chat says you can play any game. 

Do you still have money in your player account ? I guess if they can't fix it, it's not worth playing with such a bonus. 🙁

Frankly, it seems the casino is not interested in resolving player's complaints. I take that as a direct warning... This is not an honest approach I also don't like it when they restrict you from live chat while your money are missing. 🙁