Old Havana Casino - opšta diskusija (strana 5)

It's probably going be 2 to 3 weeks wait before you get your money. This is what I went through many times.

but by the time you make a deposit it doesn't take a long time..... hahaha

My goodness... nothing, play croco casino better! I don't know why I got into Old Havana this one, for the bonus, for a change

pero para cuando uno hace un deposito no se tarda naaaa..... jajaja

madre mia... nada, play croco casino mejor! no se a que me he metido en old havana este, por el bonus, para variar

Play croco sucks! Trash Casino IMO!

Well, they have the same games (I only limit myself to the slots) and the withdrawals are processed much faster, they also give more options for withdrawing funds, it is very convenient for me that it is done directly on the card for example

Now, each one with the experience they have had, but yes, these people surprise me that they do not even change the status of the application

bueno, tienen las mismos juegos (yo solo me limito a los slots) y pues los retiros se procesan bastante mas rápido, ademas dan mas opciones de retiro de fondos, a mi me es muy cómodo que se haga directamente en la tarjeta por ejemplo

Ahora pues cada unos con la experiencia que haya tenido, pero si, esta gente me extraña que no cambia ni el estado de la solicitud siquiera

I use the same documents for every casino. That needs them in case I win and I gave it to these people at play croco and they denied all of them. So I played my money and got out. It's not worth the aggravation to correct whatever they wanted corrected. I didn't even bother and the win was very small.

Have you tried to reach to the customer support, perhaps, to get some answers about it? They should be able to explain everything to you. Is your account fully verified at this casino?

Of course, send email within 2 days of seeing that there is no change in my request....

I received a response today, that in other words, for Europe and I don't know which other countries the rules for the bonuses they give are different... it seems to me that excuses and rules are invented as a user has won and wants to withdraw money... .

Those conditions that they set in order to be able to withdraw any profit from that bonus, well, I met them, I reached the amount they required to be able to make a withdrawal, what's more, I even made a small deposit (because until I see that a withdrawal can be made I'm not risking a lot of money, obviously) since the maximum amount that one can withdraw from the bonus does not reach the minimum required to be able to make a withdrawal...

According to them, I have not reached the wager that is required if you live in Europe (when I also stated that I live in Spain when registering, I don't know where they think Spain is located)... I no longer have anything in my account, nor that I have an active bonus or how much I have to continue betting... I DON'T KNOW, they are not convincing me at all... I was already surprised that an online casino pays a user who has been lucky enough to win a little money 🤣🤣🤣....

Claro, envíe correo a los 2 días de ver que no hay ningún cambio en mi solicitud....

Recibí respuesta hoy, que con otras palabras, para Europa y no se que otro países las reglas de los bonos que dan son diferentes... me parece a mi que se inventan excusas y normas conforme un usuario haya ganada y quiere sacar dinero...

Esas condiciones que ellos ponian para poder retirar cualquier ganancia de ese bono pues yo las cumplí, llegue a la cantidad que requerían para poder hacer retiro, es más, incluso hice un pequeño deposito (porque yo hasta que no vea que se puede realizar un retiro no me arriesgo mucho dinero, obvio) ya que la cantidad maxima que uno puede retirar del bono no llega al mínimo que requieren para poder hacer un retiro...

Según ellos no he llegado a la apuesta que se requiere si vives en Europa (cuando además al registrarme puse que vivo en España, no se donde pensarán que se ubica España)... a mi no me sale ya nada en la cuenta, ni que tengo un bono activo ni cuanto he de seguir apostando.... NO SE, a mi no me están convenciendo en absoluto... ya me extrañaba a mi que un casino online pague un usuario que ha tenido la suerte de ganar allí un dinerito 🤣🤣🤣....

Hmm, not an exceptional experience, indeed.

In my opinion, such a situation would be perfectly avoidable if the casino implemented better software features.

I can imagine that unless you get involved with the support, no one seems to know which country you filled out in the registration form, in many cases, the country is even filled out automatically based on our IP. Anyway, my point is pretty straightforward - each player should be allowed to see his wagering progress correctly, based on the account specifics. While such a thing needs to be available in terms and conditions that might be enough for casinos, I'm not fully convinced this is actually enough for the players. 🤷‍♀️

One way or another, I hope you will never have such struggles again.

already!!! I think the same thing... first I don't understand why I can access a bonus with certain conditions, which I fulfilled!!!... then they tell me that for Europe there are other conditions... they had to have applied those conditions from the beginning or not letting me access that welcome bonus, or setting the conditions according to each country...

Conditions that... well, what you say, I no longer have any control since I do not see the supposed conditions in my account, today I do not even know when I will have to comply with them or anything at all, since they are applicable but not They are reflected in my account....

I don't know if it is a total lack of control, in which case it is totally alarming!!!.... or conditions that are invented because there is a user of millions who comes to win and by not paying for it, things are invented as they come from where they can they come out.... (not to say nonsense!!!)

Of course I will not make a large deposit in this casino... nor do I recommend it!!!

ya!!! lo mismo pienso yo.... primero no entiendo el porque puedo acceder a un bonus con ciertas condiciones, que pues yo las cumplí!!!... luego me dicen que para Europa hay otras condiciones.... tenían haber aplicado esas condiciones desde un principio o bien no dejarme acceder a ese bono de bienvenida, o poner las condiciones conforme cada país...

Condiciones que... pues lo que tu dices, yo ya no tengo ningún control ya que supuestas condiciones yo no las veo en mi cuenta, hoy por hoy no se ni cuando llego ha cumplirlas ni nada de nada, ya que son aplicables pero no quedan reflejadas en mi cuenta....

no se si es un descontrol total, en cuyo caso es totalmente alarmante!!!.... o bien condiciones que se inventan porque hay un usuario de millones que llega ha ganar y por no pagarlo, se inventan cosas conforme les salen de donde les salgan.... (para no decir burradas!!!)

desde luego yo un deposito importante no haré en este casino... ni lo recomiendo!!!

and since everything else wasn't enough, I said, well... today I'm going to play a little more, I lost €250 in the blink of an eye but that's not all..., well, I've already reached a pittance of about 30 or so €s in my account, playing ghost ship betting the minimum allowed!!!... I was suddenly left with €6 or something like that - IN A MINIMUM BET OF €0.25) OO OO OO step by step , to continue playing I tried to use the comp points, which seem like they were already spent but my balance stayed the same TT TT.....

I guess I just needed to convince myself that this casino is the worst, scammers and thieves!!!... I just don't know how these things are allowed, this is not EVEN LEGAL and I'm sure it doesn't just happen to me. ..

and probably the administrators of this page will block this statement since they always favor the casino (whether what is happening is legal or not)... but I don't care...

I don't know about other countries but here we have real consumer protection, we take deception and scams very seriously and this casino has all the earmarks of being one!!!

y como no era suficiente todo lo demás, digo, bueno... hoy voy ha jugar un poco mas, perdí 250€ en un cerrar y abrir de ojos pero no es todo...., bueno, llegue ya a una miseria de unos 30 y picos €s en mi cuenta, jugando a ghost ship apostando lo mínimo permitido!!!... me quede de repente con 6€ o algo por el estilo - EN UNA APUESTA MÍNIMA DE 0.25€) O.O O.O O.O paso seguido, para seguir jugando trate de usar los comp points, que parecen como ya gastados pero mi saldo se quedo en lo mismo T.T T.T......

imagino que solo necesitaba convencerme de que este casino es lo peor, estafadores y ladrones!!!... es que yo no se como se permiten estas cosas, esto no es NI LEGAL y estoy segura de que no solo me pasa a mi...

y probablemente los administradores de esta pagina bloquearan este comunicado ya que siempre van a favor del casino (sea legal o no lo que este pasando)... pero igual me da...

no se en otros países pero aquí tenemos una protección al consumidor de verdad, nos tomamos muy en serio los engaños y las estafas y este casino tiene toda la pinta de serlo!!!

Let's hope the casino will work on their system eventually. No wonder you are not fond of taking chances...

Am I assuming correctly that you feel your balance was not calculated properly during the game?

I'm sorry, but I really can't tell. Anyway, do you have an official response from the casino?

To be honest with you, after all our previous experiences, I am amazed you keep playing there,..

Let's see, if I play with a minimum bet of €0.25 it can't be that in one spin (because I didn't raise the bet) I'll spend €30 or so...

NO, I don't play in this casino anymore... I already took another cold shower...

What I find shocking is the absolute lack of consideration and I don't understand how a casino is allowed to literally pull the piss of users...

I will not contact them again, after knowing that it takes them more than a week to respond and when they do, they make up some rule or who knows...

And it is not normal for a user to have to fight so hard to make a withdrawal...

I forgot about oldhavana casino and surely this march will soon end I feel another casino that will be banned in Spain, there are already few casinos that are still allowed in this country and now I understand why, but I am still outraged that these things happen and the casino will continue doing the same thing to many other users... without any type of repercussion!

a ver, si juego con una apuesta mínima de 0.25€ no puede ser que en una tirada (porque no subí la apuesta) me gaste 30 y tantos €...

NO, YA no juego mas en este casino.... ya me di otra ducha fría...

Lo que me parece impactante es la absoluta falta de consideración y no entiendo como a un casino se le permita literalmente tomar el pelo a los usuarios...

No volveré ha contactar ya con ellos, ya después de saber que tardan mas de una semana en contestar y cuando lo hacen pues se inventan alguna norma o vete ha saber...

Y tampoco es normal que un usuario tenga que pelear tanto para hacer un retiro...

Yo me olvido de oldhavana casino y seguramente a esta marcha dentro de nada acabara siento otro casino que va ha quedar prohibido en España, ya de por si son pocos los casinos que aun están permitidos en este país y ahora comprendo el porque, pero sigo siendo indignada que estas cosas pasan y el casino, pues seguirá haciendo lo mismo a otros muchos usuarios... sin ningún tipo de repercusión!

So when this situation happened, did you ask the casino how is it possible that this occurred and your bet was raised to such a high value ? Did they answer you or how did it end ? 

You know that if you have any problems, you can try to contact our complaints team. Whatever you feel is unfair to you.

I'm sorry that you had to go through all this, but on the other hand I'm glad that you've put an end to this kind of casino. 😥

Hello, I spent a little while before posting it here!

I'll pass on them now, yes totally!

Even if they give me back that credit... it's not like I can withdraw it, being a value lower than the minimum they allow to withdraw... and since continuing to play there it won't happen again either, it doesn't even make sense at this point to continue fighting with them and get upset again!

In any case, if they continue like this, few players will be able to maintain!

However, thanks for your answers and advice!

Hola, pues paso un ratito antes de ponerlo por aquí!

Paso de ellos ya, si total!

Aunque me devuelvan ese crédito... tampoco es que lo pueda retirar, siendo un valor inferior al mínimo que permiten retirar... y como seguir jugando allí tampoco volverá ha pasar, no tiene ni sentido a estas alturas seguir peleando con ellos y alterarse de nuevo!

De todo modo, como sigan así, pocos jugadores conseguirán mantener!

No obstante gracias por vuestras respuestas y consejos!

I also think that if such situations were set up more often, the casino would be more harmed than benefited. If something like this should occur at any casino in the future, don't hesitate to let us know. 

We will be here. I wish you the best of luck. ☘️

Hi Everyone. So its been awhile but I won again at Old Havana Casino. $2500. Played back $500...oh well. Balance of $2000 requested since May 9th with no movement yet. I guess I will give them the 14 business days before I contact them.

Z

Hi, I think you can ask the casino why it takes longer, but I know the withdrawals weren't the fastest before. Have you tried to find out if there are any technical problems or similar ? 

Anyway, I think you are familiar with the time we give casinos, so I think that's why you wrote 14 days. 

However, it is a reasonable solution, so we will wait for the casino to give some update or for the money to show up in your account. 😊☘️

Hi, so they said they sent it on May 24 2024 bank wire. All other times when I received my money it took only one day. Its been 7 days and never arrived. I wrote to the finance department and i am waiting for an answer.

I will keep you posted

Got this the other day, Its almost a month.

Dear Jay

Greetings from MainStreet Vegas Group!

The batch that included your payout was delayed. The funds should be credited soon.

Kind Regards,

Indy

Withdraw Support Agent - Old Havana Casino