Olybet Casino - opšta diskusija

They have a huge problem with validating bets. When you check your bet in their system, it often shows that a winning bet has lost. Be careful when believing them and check the result yourself on the official sports websites before throwing away your winning ticket!

Hello, that's quite strange, it's never happened to me personally. Have you tried to contact them how is it possible that the matches are evaluated badly? Maybe they would confirm that it's some internal error. 

If you tried it, did they tell you anything about it?

Do you really think I haven't asked them the reason for this? And they haven't disclosed the reason for this "error" themselves.

After sending a copy of the ticket, writing an explanation and sometimes referring to their rules, they usually correct the result. But it sometimes takes a long time, because if you contact them with your complaint in the evening after the end of the working day, you will only get in touch with a chat service provider who has no opportunity, competence and obligation to deal with the correctness of sports bets. In this case, the issue will only be resolved the next working day morning. 24/7 does not apply in this case.

Well, I would say it's quite logical that people just don't work 24/7. The fact that the bets are evaluated wrong is probably something for the casino to improve, but as long as they take care of it and eventually adjust it, it's better than if they just ignore you. 

Anyway, if it bothers you it's probably better to find another bookmaker don't you think?

Since this is a forum where you can exchange experiences, I decided to share it. If you draw a parallel with, for example, EuroJackpot, where the ticket is issued to you by a terminal, and when you go to check it and the terminal beeps with the sound of a loss, you throw the ticket away. Is that right? Not all people watch the draw on TV and write down the winning numbers. The same is true here. Some buy sports betting instead of Bingo or Eurojackpot, and they may not follow the competition, but trust the result shown on the terminal. Of course, the company has room for improvement here. As I mentioned at the beginning, this problem is not related to all tickets or results, but to some whose validation is problematic. They have the option to use the "result undecided" icon in the system, but in these cases it has immediately "lost" instead. I am not an IT specialist, but an ordinary user who shared his observation. I hope they fix this one day.

Sure, and it's definitely great that you wrote it here. Sorry if my post sounded critical but I didn't mean it that way. It's more like when players get used to complaining that something is wrong in the casino and they keep playing there, it doesn't make much sense to me. I understand what you are trying to say and clearly in cases like you described it can be easy for some people to be swayed by what the terminal says. That's why it's good that you shared it here, because it could be a warning to always check everything and not to rely only on the results of the system. 

So it's definitely a useful post and I'll say again that thank you for sharing your experience.