Predmet: Zahtev za posredovanje – plaćanje blokirano
Dragi tim gurua kazina,
Moje ime je Olsen i s poštovanjem molim za vašu podršku i posredovanje u mom slučaju protiv AMPM kazina (Epicdrops). Moja registrovana imejl adresa je: oh******@gmail.com.
Stanje na računu o kome je reč je 3.598.172,50 dolara. Iako sam podneo svu potrebnu dokumentaciju za verifikaciju, kazino očigledno odugovlači i nastavlja da tvrdi da nisam verifikovan. Štaviše, njihova podrška već duže vreme nije odgovorila na moje poruke i potpuno me ignoriše.
Obavestio sam regulatorno telo (CGA) jutros, ali se nadam vašoj pomoći da konačno omogućim isplatu. U prilogu je dokaz o stanju na mom računu.
Hvala vam puno na pomoći!
Subject: Request for mediation – payment blocked
Dear Casino Guru Team,
My name is Ohlsen and I respectfully request your support and mediation in my case against AMPM Casino (Epicdrops). My registered email address is: oh******@gmail.com.
The account balance in question is $3,598,172.50. Although I have submitted all the necessary verification documents, the casino is clearly stalling and continues to claim I am not verified. Furthermore, their support has not responded to my messages for quite some time and is completely ignoring me.
I informed the regulatory authority (CGA) this morning, but I hope for your assistance in finally enabling the payout. Please find attached proof of my account balance.
Thank you so much for your help!
Betreff: Bitte um Vermittlung – Auszahlung blockiert
Sehr geehrtes Casino Guru Team,
mein Name ist Ohlsen und ich bitte Sie hiermit höflich um Unterstützung und Vermittlung in meinem Fall gegen das AMPM Casino (Epicdrops). Meine registrierte E-Mail-Adresse lautet: oh******@gmail.com.
Es geht um ein Guthaben von 3.598.172,50 USD. Obwohl ich alle Unterlagen zur Verifizierung eingereicht habe, spielt das Casino offensichtlich auf Zeit und behauptet weiterhin, ich sei nicht verifiziert. Zudem reagiert der Support seit längerer Zeit nicht mehr auf meine Nachrichten und ignoriert mich komplett.
Ich habe die Aufsichtsbehörde (CGA) bereits heute Morgen informiert, hoffe aber auf Ihre Hilfe, um die Auszahlung endlich zu ermöglichen. Anbei finden Sie den Nachweis über meinen Kontostand.
Vielen Dank für Ihre Hilfe
Zdravo.
Ljubazno bih vas zamolio da ne objavljujete nikakve osetljive informacije ovde na forumu iz bezbednosnih razloga. Nažalost, mnogo puta smo iskusili da je to dovelo do raznih prevara.
Molimo vas da nam kažete kada ste tačno započeli proces verifikacije u ovom kazinu i koje informacije o vašem nalogu dobijate.
Ako smatrate da cela situacija zaista odugovlači, možda bi trebalo da pokušate da podnesete žalbu ovde , a naš tim će sve istražiti.
Hello there.
I would kindly ask you not to post any sensitive information here on the forum for safety reasons. We have experienced many times that it led to different scams, unfortunately.
Please tell us when exactly you started with the verification process at this casino and what information about your account you get.
If you feel like the whole situation is really stalling, perhaps you should try to file a complaint here, and our team will investigate it all.
Zdravo Romi, hvala ti na pomoći. Već sam podneo zvaničnu žalbu preko tvog portala.
Da odgovorim na vaša pitanja:
Pokrenuo sam proces verifikacije odmah nakon mog prvog zahteva za povlačenje sredstava 26. novembra.
Više puta sam dostavio/la svoj lični dokument i platnu karticu.
Kazino nije potvrdio moja dokumenta i sada zahteva uplatu od 200 USD unapred za verifikaciju, što ja odbijam da platim.
Sve dodatne osetljive detalje ću čuvati u odeljku za privatne žalbe, kako je i zahtevano. Hvala vam!
Prevod za vas:
„Zdravo Romi, hvala ti na pomoći. Već sam podneo zvaničnu žalbu preko tvog portala."
U vezi sa vašim pitanjima:
Proces verifikacije sam započeo odmah nakon mog prvog zahteva za povlačenje sredstava 26. novembra.
Više puta sam dostavio/la svoj lični dokument i kartu.
Kazino nije verifikovao dokumenta i sada zahteva uplatu od 200 dolara unapred za verifikaciju, što ja odbijam.
Sve dodatne osetljive detalje ću ostaviti u odeljku za privatne žalbe, kako je i zahtevano. Hvala vam!
Hello Romi, thank you for your help. I have already submitted an official complaint through your portal.
To answer your questions:
I started the verification process right after my first withdrawal request on November 26th.
I have submitted my ID and payment card multiple times.
The casino has not confirmed my documents and is now demanding a 200 USD upfront payment for verification, which I refuse to pay.
I will keep all further sensitive details in the private complaint area as requested. Thank you!"
Translation for you:
"Hi Romi, thank you for your help. I have already submitted an official complaint via your portal."
Regarding your questions:
I started the verification process immediately after my first withdrawal request on November 26th.
I have submitted my ID and card multiple times.
The casino has not verified the documents and is now demanding a $200 upfront payment for verification, which I refuse.
I will leave all further sensitive details in the private complaints section as requested. Thank you!
Hello Romi, thank you for your help. I have already submitted an official complaint through your portal.
To answer your questions:
I started the verification process right after my first withdrawal request on November 26th.
I have submitted my ID and payment card multiple times.
The casino has not confirmed my documents and is now demanding a 200 USD upfront payment for verification, which I refuse to pay.
I will keep all further sensitive details in the private complaint area as requested. Thank you!"
Übersetzung für dich:
"Hallo Romi, danke für die Hilfe. Ich habe bereits eine offizielle Beschwerde über euer Portal eingereicht.
Zu deinen Fragen:
Ich habe den Verifizierungsprozess direkt nach meinem ersten Auszahlungsantrag am 26. November gestartet.
Ich habe meinen Ausweis und meine Karte mehrfach eingereicht.
Das Casino hat die Dokumente nicht bestätigt und verlangt nun 200 USD Vorab-Zahlung für die Verifizierung, was ich ablehne.
Ich werde alle weiteren sensiblen Details wie gewünscht im privaten Beschwerdebereich lassen. Danke!"
Zdravo Romi, hvala ti na pomoći. Već sam podneo zvaničnu žalbu preko tvog portala.
Da odgovorim na vaša pitanja:
Pokrenuo sam proces verifikacije odmah nakon mog prvog zahteva za povlačenje sredstava 26. novembra.
Više puta sam dostavio/la svoj lični dokument i platnu karticu.
Kazino nije potvrdio moja dokumenta i sada zahteva uplatu od 200 USD unapred za verifikaciju, što ja odbijam da platim.
Sve dodatne osetljive detalje ću čuvati u odeljku za privatne žalbe, kako je i zahtevano. Hvala vam!
Prevod za vas:
„Zdravo Romi, hvala ti na pomoći. Već sam podneo zvaničnu žalbu preko tvog portala."
U vezi sa vašim pitanjima:
Proces verifikacije sam započeo odmah nakon mog prvog zahteva za povlačenje sredstava 26. novembra.
Više puta sam dostavio/la svoj lični dokument i kartu.
Kazino nije verifikovao dokumenta i sada zahteva uplatu od 200 dolara unapred za verifikaciju, što ja odbijam.
Sve dodatne osetljive detalje ću ostaviti u odeljku za privatne žalbe, kako je i zahtevano. Hvala vam!
Hello Romi, thank you for your help. I have already submitted an official complaint through your portal.
To answer your questions:
I started the verification process right after my first withdrawal request on November 26th.
I have submitted my ID and payment card multiple times.
The casino has not confirmed my documents and is now demanding a 200 USD upfront payment for verification, which I refuse to pay.
I will keep all further sensitive details in the private complaint area as requested. Thank you!"
Translation for you:
"Hi Romi, thank you for your help. I have already submitted an official complaint via your portal."
Regarding your questions:
I started the verification process immediately after my first withdrawal request on November 26th.
I have submitted my ID and card multiple times.
The casino has not verified the documents and is now demanding a $200 upfront payment for verification, which I refuse.
I will leave all further sensitive details in the private complaints section as requested. Thank you!
Hello Romi, thank you for your help. I have already submitted an official complaint through your portal.
To answer your questions:
I started the verification process right after my first withdrawal request on November 26th.
I have submitted my ID and payment card multiple times.
The casino has not confirmed my documents and is now demanding a 200 USD upfront payment for verification, which I refuse to pay.
I will keep all further sensitive details in the private complaint area as requested. Thank you!"
Übersetzung für dich:
"Hallo Romi, danke für die Hilfe. Ich habe bereits eine offizielle Beschwerde über euer Portal eingereicht.
Zu deinen Fragen:
Ich habe den Verifizierungsprozess direkt nach meinem ersten Auszahlungsantrag am 26. November gestartet.
Ich habe meinen Ausweis und meine Karte mehrfach eingereicht.
Das Casino hat die Dokumente nicht bestätigt und verlangt nun 200 USD Vorab-Zahlung für die Verifizierung, was ich ablehne.
Ich werde alle weiteren sensiblen Details wie gewünscht im privaten Beschwerdebereich lassen. Danke!"
Svaka čast što ste podneli žalbu. Naš tim će je pregledati što je pre moguće.
Molim vas, svakako ne plaćajte tako visok iznos za verifikaciju. Nijedan legitiman kazino ne bi tražio ovoliki novac od svojih igrača za verifikaciju. Obično je depozit za verifikaciju mali iznos i potreban je samo ako igrač pobedi sa bonusom bez depozita kako bi mogao da verifikuje način plaćanja.
Ispitaćemo celu situaciju i nadamo se da ćemo pomoći u rešavanju ove situacije.
Good on you for submitting your complaint. Our team will review it as soon as possible.
Please surely do not pay any such high amount for verification. No legit casino would ask for this kind of money from their players to get verified. Usually the verification deposit is a low amount, and it is needed only if a player wins with a no deposit bonus so they can verify the payment method.
We will investigate the whole situation and hopefully help to solve this situation.
Baš mi je žao što si ponovo uplatio/uplatila.
Nažalost, kao što je navedeno u vašoj žalbi , nećemo moći da vam pomognemo jer je ovo prevarni sajt.
Molim vas da potpuno izbegavate takve sajtove.
I am really sorry that you deposited again.
Unfortunately, as stated in your complaint, we won't be able to help because this is a scam site.
Please avoid such sites completely.
Mislim da nema šta da se dokazuje. Romi ti je napisala da je ovaj kazino prevara, tako da ti verujem da jeste.
Ali ne možemo ništa da uradimo povodom ovog kazina, nema licencu i u osnovi je nedodirljiv. Mislim da pokušavamo da razotkrijemo ove prevare kako bi igrači znali za njih.
Mislim, sa ravnotežom koju si tamo imao, trebalo je da ti deluje čudno što je to slučaj.
Prevarantski kazina takođe koriste visoke bonuse i žele da napravite relativno visoke depozite od 200 ili 100 dolara da biste završili verifikaciju, ponekad i više puta, imaju lažni RTP i mnogo toga dobijate u kratkom roku.
Budite oprezni i nikada ne ulažite novac u ovako nešto, a ako vam se nešto čini čudnim, bolje je da dođete i pitate.
I don't think there's anything to prove. Romi wrote to you that this casino is a scam, so I believe you that it was.
But there's nothing we can do about this casino, it doesn't have a license and is basically untouchable. I think we're trying to expose these scams so that players know about them.
I mean, with the balance you had there, it should have seemed strange to you that this was the case.
Scam casinos also use high bonuses and want you to make relatively high deposits of $200 or $100 to complete verification, sometimes more than once, they have false RTP and you win a lot in short period.
Be careful and never put money into something like this, and if something seems strange to you, it's better to come and ask.
Pre svega, želeo bih da kažem da sam morao da obrišem jedan od vaših snimaka ekrana. Molim vas da nikada ne delite svoje lične podatke na javnom forumu, kako niko ne bi pokušao da ih zloupotrebi.
Mislim da sam već više puta pokušao da vam sve objasnim i smatram da je nepotrebno da to ponovo činim. Ne znam da li vam advokati i policija mogu pomoći. Policija se ne bavi takvim slučajevima jer, po mom mišljenju, nema nikakve veze sa njima.
Što se tiče odgovorne osobe, pokušajte da pogledate ostale prevare koje pronađete u ovoj temi i recite mi da li svuda nalazite iste informacije.
First of all, I would like to say that I had to delete one of your screenshots. Please never share your personal information on a public forum, so that no one can try to misuse it.
I think I have already tried to explain everything to you more than once, and I consider it unnecessary to do so again. I don't know if lawyers and the police can help you. The police don't deal with such cases because, in my opinion, they have nothing to do with them.
As for the person responsible, try looking at the other scams you find in this thread and tell me if you find the same information everywhere.
Besplatni profesionalni edukativni kursevi za zaposlene u online kazinima usmereni na najbolje prakse u industriji, poboljšanje iskustva igrača i pošten pristup kockanju.
Inicijativu koju smo pokrenuli s ciljem stvaranja globalnog sistema samoisključenja, koji će omogućiti ranjivim igračima da blokiraju pristup svim mogućnostima online kockanja.
Casino.guru je nezavistan izvor informacija o online kazinima i online kazino igrama, i nije kontrolisan od strane bilo kojeg operatora igara ili bilo koje druge institucije. Sve naše recenzije i vodiči su kreirani iskreno, u skladu sa najboljim znanjem i rasuđivanjem naših članova iz ekspertskog tima; ipak ovaj sadržaj je napravljen u informativne svrhe i ne bi smeo i trebao da se tumači kao pravni savet. Bitno je da uvek ispunite sve regulatorne zahteve pre nego počnete igrati u određenom kazinu.
Proverite svoj inboks i kliknite na link koji smo Vam poslali:
[email protected]
Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.
Proverite svoj inboks i kliknite na link koji smo Vam poslali: [email protected]
Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.
Uskoro ćete biti preusmereni na stranicu kazina. Molimo sačekajte. Ako koristite softver za blokiranje oglasa, proverite podešavanja.