pre 11 meseci
Ako želite da diskutujete bilo šta vezano za Paradise Play Casino, kao što su igre, bonusi, metode plaćanja, problemi sa nalogom, odgovorno kockanje ili bilo šta drugo, možete to učiniti ovde.
Paradise Play Casino - opšta diskusija
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pre 11 meseci
No reaction from the casino they are ignoring me for over 15 days now
pre 11 meseci
I accessed the website and I originally could even find an option of contacting them, but I did a quick research and I was able to find their live chat. Please, give it a try.
Go to this link: https://www.paradiseplay.com/en-NL/faq/account
Then click the chat icon
As you can see, I was able to reach their live chat very quickly
pre 11 meseci
Haha kazino guru se slaže sa paradiseplai-om da uzme moj novac i zatvori moj račun. Zato što sam zatvorio svoj nalog „na neodređeno vreme" na kazinoskom.
Prema kazino guruu, to znači da pokazujem da sam zavisnik od kockanja. Zaista, ovde nikada nisam imao dobru pomoć. Još jednom šala.
Iako je na veb stranici Casino Ski jasno navedeno da se samoisključivanje odnosi samo na Casino Ski, a ne na druga kazina.
Ali vau, ako dobijete veliku pobedu u drugom kazinu (kao što je 10.000 evra), onda ćete odjednom biti blokirani pod maskom blagostanja🤣🤣.
Zaista, imao sam malo poverenja da tim kazino gurua može bilo šta da uradi jer Plaiboom itd. takođe ne reaguje na njih.
Ali taj kazino guru čak i paradisecasino je u pravu, oduševljava me!!! 🤣🤣🤣🤣🤣
Ažurirano od strane autora pre 11 meseci
Automatski prevedeno:
pre 11 meseci
Hi, according to what I found out from Veronika, the decision regarding your complaint is still under investigation, so nothing is lost yet. More information is being gathered and she'll be sure to update you in the complaint thread.
So we'll see where the whole situation goes.
pre 11 meseci
Ona piše da je paradajz kazino u pravu da uzme moj novac jer sam zatvorio svoj račun na kazinoski-u. Iako jasno kaže da je zatvaranje mog naloga samo za Casinoski i stoga neće biti prebačeno na Paradiseplai. Tako da je zatvorila moju žalbu. Čini mi se jasno da opet neće biti pomoći od kazino gurua. Kako piše Veronika, zatvoriće moju žalbu ako ne može da mi pomogne u bilo čemu drugom.
Automatski prevedeno:
pre 11 meseci
Hello.
I saw your complaint too. What needs to be said right now is that the Team has not yet come to a final conclusion. It's just that your complaint is a bit outdated when it comes to the aforementioned progress.
🤷♀️
pre 11 meseci
What do you mean with aforementioned progress ?
pre 11 meseci
This means that more information is being gathered as part of this progress, and our team will try to resolve everything with a fair approach. For the time being, we will have to be patient and wait.
pre 11 meseci
They now have "refunded" my 150 euro deposit. Ofcourse the 10.000 euro withdraw is nowhere to be seen.
They also blocked me from all email communication.
When I usually send a email I get a automatic email back but I dont get that anymore that means they have blocked communication. When I send from a different email adress I do get a automatic email.
Ažurirano od strane autora pre 11 meseci
pre 11 meseci
That's surprisingly straightforward, but again, we have to say that the final decision has not yet been made.
Frankly, the number of currently open complaints is sky-high, I'm sorry for the delay,... Hold on. 🙏
pre 11 meseci
They now have "refunded" my 150 euro deposit. Ofcourse the 10.000 euro withdraw is nowhere to be seen.
They also blocked me from all email communication.
When I usually send a email I get a automatic email back but I dont get that anymore that means they have blocked communication. When I send from a different email adress I do get a automatic email.
pre 11 meseci
I just wanted to say that I'm glad to see the complaint updated. And I hope the result will be positive, of course!
pre 11 meseci
I have the same problem as sabine does.
I won 1500 euro and the casino just write the following email:
Its unaccaptable!
Hello,
I hope you are doing good.
This email is regarding your withdrawal request and your gaming account. We are sorry to inform you that the winnings of 1500€ have been confiscated and your gaming account has been permanently closed with us as per the below terms and conditions.
8.4. We reserve the right at our sole discretion to block or close your Account on any platform owned by Sarah Eternal S.R.L. if we consider that your continued use of our Services is detrimental to your health and well-being.
However, your deposit of 280€ will be refunded to the same account to which you had requested to withdraw.
You will receive a confirmation email from our end once your deposit refund process is initiated. We request your patience and understanding in this regard.
If you need help with anything else, please do not hesitate to contact us again, either by email (support@paradiseplay.com) or chat,
Best regards,
Max
Paradise Play Support
pre 11 meseci
Lets hope for the best.
pre 11 meseci
Ma ti nisi ozbiljan!? Oni su stvarno loši!
Dobićete svoj depozit nazad, a onda će vas ignorisati i više neće odgovarati ni na šta.
Ažurirano od strane autora pre 11 meseci
Automatski prevedeno:
pre 11 meseci
Yes klopt niks van dit casino.
I have checked the terms & conditions
Based on your T&C its not saying anything about confiscated funds.
8.4. We reserve the right at our sole discretion to block or close your Account on any platform owned by Sarah Eternal S.R.L. if we consider that your continued use of our Services is detrimental to your health and well-being
In a other piece of your terms you specifically say it can be confiscated in this one you are only telling that my account can be blocked.
They should pay out our winnings its a shame that we have to file complaints about this here.
pre 11 meseci
To je korumpirana banda. Čim dobijete mnogo, ubacuju to pravilo da ne isplatite. Zaista smešno.
Malo se nadam da će se nešto uraditi jer oni nikada nikome ne odgovaraju. Očigledno im je svejedno da li im to utiče na reputaciju.
Naravno, na ovaj način zarađuju mnogo više, svi ubacuju novac i ako pobedite ne dobijate platu i kradu vam novac.
Licencu Kostarike, drugim rečima, oni jednostavno nemaju licencu, što otežava.
Automatski prevedeno:
pre 11 meseci
I have the same problem as sabine does.
I won 1500 euro and the casino just write the following email:
Its unaccaptable!
Hello,
I hope you are doing good.
This email is regarding your withdrawal request and your gaming account. We are sorry to inform you that the winnings of 1500€ have been confiscated and your gaming account has been permanently closed with us as per the below terms and conditions.
8.4. We reserve the right at our sole discretion to block or close your Account on any platform owned by Sarah Eternal S.R.L. if we consider that your continued use of our Services is detrimental to your health and well-being.
However, your deposit of 280€ will be refunded to the same account to which you had requested to withdraw.
You will receive a confirmation email from our end once your deposit refund process is initiated. We request your patience and understanding in this regard.
If you need help with anything else, please do not hesitate to contact us again, either by email (support@paradiseplay.com) or chat,
Best regards,
Max
Paradise Play Support
pre 11 meseci
Hi, so in this case I will say right from the start that it is the smart thing to do to file a complaint and our team will look into it. However, have you had an account closed at this casino or any of its sisters? Respectively, have you self-excluded yourself from any of them?
I'm sorry to hear about this situation, but our team is here and will try to help you as best as they can.
I hope it will turn out well.
pre 11 meseci
Well im losing my little faith I had. Looks like they will not respond like all brands of the Sarah casinos.
They simply dont care and will just continue frauding people.
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