pre 3 meseci
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pre 3 meseci
Dobro veče. Možete li mi pomoći da proverim uslove bonusa? U osnovi sam deponovao 25 € i dobio bonus od 25 €. Takođe sam dobio 50+50 besplatnih okretaja koje sam igrao. Ukratko, dostigao sam stanje od €609, ali čim sam postigao uslov za klađenje, stanje je automatski smanjeno na €250....Pitam se da li je ovo tačno...
Automatski prevedeno:
pre 3 meseci
The best way, whenever you are unsure about the rules of any bonus, is to contact the support. They should always explain everything.
Have you checked what the maximum withdrawal limit was there?
pre 3 meseci
Buongiorno. Prima di giocare ho visto quanto riportato su Guru e letto anche le condizioni che dicono:
7.1.3. The maximum bonus amount is 100% of the deposit amount, but not more than €1,000 / $1,000 / 4,500 zł + amount of winnings obtained after the completion of the free spins.
7.1.4 The maximum winnings that will be paid to the FIRST DEPOSIT in the "First Deposit Bonus" is x40 of the deposit made, but no more: €2,000 / $2,000 / 9,000 zł. Please note that any amount in excess will be forfeited prior to requesting a withdrawal.
pre 3 meseci
The point is to understand what the casino belives. Can you contact the chat or support and ask them for an explanation, please? We can than compare that to the rules.
pre 3 meseci
Si ho inviato una mail te la trascrivo qui:
"On February 1st I made a deposit of 25 euros via jetoncash and requested the first deposit bonus (100%) + free spins which I regularly played.
I played and completed the wagering requirement. At the time I reached the wagering requirement my balance (bonus account) was 609.23 euros....immediately after this balance was reduced to 250 euros and entered into the real account which I then played and lost.
However, based on your terms and conditions of play and specifically art
7.1.4 The maximum winnings that will be paid to the FIRST DEPOSIT in the "First Deposit Bonus" is x40 of the deposit made, but no more: €2,000 / $2,000 / 9,000 zł. Please note that any amount in excess will be forfeited prior to requesting a withdrawal.
I don't understand why it goes from 609.23 to 250 euros .....
So I beg you to kindly urgently carry out the necessary checks and provide me with the necessary explanations.
Kind regards "
hanno risposto di aver interessato il dipartimento competente....
pre 3 meseci
So, this is what you sent to the chat, right?
Any reply by now?
pre 3 meseci
Dear A,
We hope you are doing well!
We will transfer this request to the appropriate department. Kindly ask you to wait for an answer with the result on your email.
Should you need any further assistance-contact us 24/7!
Regards,
Playpalm Casino Support Team
Risposta del 2/02/2025
Izmenjeno
pre 3 meseci
Thank you for this information.
Don't hesitate to write your own words here, though.😉
Whenever you have any update regarding your withdrawal, please let us know, and if you feel that you need some help from our complaint team, we're here for you.
pre 3 meseci
La risposta finale del casino
"Dear A,
Thank you for reaching out.
We’ve reviewed your bet, and we can confirm that it was calculated correctly.
As stated in our Terms & Conditions, the maximum win is capped at €2000 for the highest possible bonus amount (€1000).
Since you received a €25 bonus, your maximum win was accordingly set at €250, which has been correctly credited to your account.
We’re sorry if the conditions were unclear.
We always strive to make our Terms & Conditions as transparent as possible and will take your feedback into account for future improvements.
If you have any further questions, feel free to contact us.
Regards,
Playpalm Casino Support Team
Cosa ne pensate?
Izmenjeno
pre 3 meseci
Hi!
I'm very likely going to disappoint you here. I mean, what can we say? The casino has obviously made the conclusion; we do not know based on what facts, so I honestly have no idea what to say.
Do you consider this conclusion to be unreal, please? If so, I suggest submitting the complaint. Basically we won't get further on the forum, I'd say.
pre 3 meseci
Tačno. Neću podneti žalbu. Zatvorio sam svoj nalog. Međutim, pozivam vas da ispravite informacije o uslovima i odredbama bonusa koji su stoga netačni.
Automatski prevedeno:
pre 3 meseci
We'll take a look at it and adjust. 🙂
pre 3 meseci
Unfortunately, we here are unable to change it. It will have to be changed diresctly from the casino, and only than, if there is any change made, our data team can change it also on our website, if the information is incorrect.
Whenever you find something like this, that some information has been updated at the casino, you can write it to us directly and we'll update everything to be correct. You can do it on the botoom of every review of the casino on our website:
We appreciate every cooperetation from our users like this.
