Sorry to hear about your situation, but unfortunately, I do not understand completely. What would be the reason for a refund in this case? Have you stated before at the casino that you have gambling issues, perhaps? Please give us some more details so we can try to help here.🙏
I am really sorry about this whole situation. Unfortunately, it is nothing unusual that an online casino will process the verification only after the withdrawal request, and we cannot be of any help here.
Also, when playing with a bonus, it is always important to read the terms beforehand to prevent any future issues.
I hope next time you will be more careful and won't get into any troubles. In case you need some professional help, we have some information about where to seek it in your country. Just follow this link to see the list.
Besplatni profesionalni edukativni kursevi za zaposlene u online kazinima usmereni na najbolje prakse u industriji, poboljšanje iskustva igrača i pošten pristup kockanju.
Inicijativu koju smo pokrenuli s ciljem stvaranja globalnog sistema samoisključenja, koji će omogućiti ranjivim igračima da blokiraju pristup svim mogućnostima online kockanja.
