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Hello,
I read your complaints and I really think you should know how things work by the time now.
Please feel free to submit another complaint so our team can investigate the matter again.
As far as I understand you've gambled a portion of your deposit away already? Is it correct?
In any case, do not try to play with the deposit. If the casino promised you the refund I'm sure it does not count money lost.
Hi,
well, if you gambled your money away you can hardly blame the casino. Do you have an active balance of 500 in your casino account or not, please?
Hello,
It strongly depends on how and when you asked for the self-exclusion. Frankly, it all has its rules.
I'm sure our complaint team will take good care, don't worry.
At the moment, Kristina is waiting for your reply concerning your self-exclusion request, please.
You may answer here.
DOBRO PROČITAJTE MOJA TRAŽBA JE ZATVORENA DANAS A NIŠTA NISAM DOBIO, NEMOJTE STAVLJATI NOVAC U OVAJ KAZINO JER VARAJU LJUDE !!!
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Hello Nemokid,
I'm sorry that the casino's staff acted the way they did.
We made our point clear:
"The player from Italy is dissatisfied with the withdrawal process. The player was contacted by the casino and told that their winnings had been canceled as they had registered from a restricted country. The country wasn't listed as restricted and the player was able to register, deposit and play without issue. The casino would not reconsider its position and we found this to be against our fair gambling codex, so the complaint was closed as 'unresolved'."
Zdravo, mogu ti pomoći ako želiš.
Hello,
I checked your complaints and I must say I found a wide range of issues as well as a wide range of casino's overall scores.
Anyway, in general, asking the self-exclusion in a casino with a questionable reputation can be tricky as well as complaining that you had not won anything in a casino with a score of about 2 points.
I'm sorry you lost your money, maybe you can ask each casino you like to play in, how much time they need for blocking an account via live chat.
Just an idea.
Please share the result of your complaint with the authority - thank you.
I can just tell you that Kristina is amazing coworker and we could barely imagine working without her. She's a crucial part of the team when it comes to dealing with new complaints, sorting them and forwarding to other team members. It doesn't mean she can't do a mistake, but generally speaking, she's very good in her job.
I can't comment on the evidence you provided.
But when it comes to the waiting time for account disclosure based on the self-exclusion request, we always accept 1-3 business days. It has nothing to do with any member of the team. This is the standard practice.
We discussed the practice numerous times. The conclusion is simple. The casino should close the account within a reasonable period of time. I looked at the rejected complaint. Of course, it would be nice to contact the live customer support and get it closed within a few minutes. It actually works this way in some casinos.
On the other hand, when you look at the casino's terms and conditions, they explicitly say that the live chat agent is unable to close the account and it needs to be done via the e-mail address.
This tells me that the account wasn't closed simply because the agents don't have this option and not because the agent would fail to do their job correctly.
Zdravo, imam pitanje zašto mi power casino stranica ne radi?
Zdravo, možete li snimiti snimak stranice kazina koju vidite i postaviti je ovdje? Vaša web stranica kazina možda blokira vašeg ISP-a. Mislim da Power Casino prima igrače iz Češke, ali nema licencu u Češkoj, pa je moguće da ih neki internet provajderi blokiraju.
Probala sam sada i ni meni ne radi. Morao bih koristiti VPN da pristupim stranici.
Sajt očigledno ne radi.
i pokušao ući pod vpn drugih zemalja - rezultat je isti
Hello,
I can access the site even without any VPN app running at the moment:
Can you try it again, please? It could be some technical problem on our end back then.
Dobro veče (power casino 7.beat / cs)
Hteo sam da pitam da li neko zna zašto sajt power casina ne radi od danas. "Još sam igrao tamo jučer i sajt danas ne postoji" Hvala na odgovorima
Prelepo jutro
ako ste Andysek osim andysek08 🙂, prosljeđujem Danielov odgovor, još uvijek je relevantan:
"Zdravo, možete li napraviti snimak ekrana onoga što vidite na sajtu kazina i postaviti ga ovde? Moguće je da vaš ISP blokira veb lokaciju kazina. Mislim da Power Casino prihvata igrače iz Češke, ali nema licencu u Češkoj, pa je moguće da ih neki ISP-ovi blokiraju.
Probala sam sada i ni meni ne radi. Morao bih koristiti VPN da pristupim stranici.
"
Upravo smo saznali da zaista postoji problem i istražujemo situaciju u kazinu. Obavijestit ću vas.
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