Scam of a Casino

Anyone else tired of being scammed by this site constantly ?

Hey, and which site do you have in mind? Based on your complaint, I'd say it was about NANOGAMES.IO . 🤷‍♀️

I understand you feel angry, but I would like to ask you again whether any funds are being held by the casino?

I could not find it in your quite long latest reply, I'm sorry. You are just talking about theft and scams, but I'd say loyalty points or purely bonus money are not yours until fully converted into real funds, right?

Kindly be more concrete, preferably through the complaint: https://casino.guru/nanogames-io-casino-player-s-account-got-unfairly

As explained, any potential rewards or "loyalty points" are not considered real funds but rather bonus money.

Frankly, this point is also valid:

"Please understand, that we can’t penalize the casino for closing your account. Casinos, in general, have a right to restrict or even close players’ accounts if they suspect irregular play or other questionable activities or for no reason at all. "

Additionally, per our own words: you know the US is blacklisted. You knew they operated without a license, yet you kept coming back until your account was banned, and now you're using it as an argument why the casino seems to be a scam. Well, why did you keep playing there? Would you complain if your account remained open?

I'm sorry, I can't understand that.

No. Wrong. I had NO idea the US was blacklisted until AFTER they banned my account. I also didn't know that they had no license until AFTER they banned my account. So good try on trying to make me look like the bad guy. I learned these things after I did some research of my own after being banned.

I was never involved in "irregular play or questionable activities". And, furthermore, if a casino just closes their players accounts for no reason at all...like Nanogames does...who wants to play there ? No one. Because that means they don't care at all about their players but are only there to steal their funds. And Nanogames does just that.

Instead of trying to make me look bad, why don't you explain why they don't have a license? Or why they allow people in the US to play there..knowing they are from the US when it is blacklisted ? That also proves that they break their own terms and conditions. Would you say that they are operating legally ?

I'd bet money that you work for them. Because no one in their right mind would support these scammers and thieves. But..while you're defending them...maybe you could also explain why they were caught manipulating roulette just last year by one of their own players and why they paid him money to be quiet about it ....I provided proof of that conversation.

I think it's time that YOU answer my very valid questions.....

I'll do my best - ask the questions.

As I said, I simply do not understand the situation in full; some of your actions did not make much sense to me.

How bout this one: " Would you complain if your account remained open?"

Look, I have no pleasure in disputes, but you sound like you are on the wrong forum - we do not handle legal affairs here. All has been politely explained to you in the complaint. But here, you are again demanding...

I'm sorry, we can't help you. Every player is welcome to create an opinion because all complaints remain publicly visible - yours included 👈👈

I wish you a piece of mind 🙏

Would I complain if my account remained open ? Absolutely. Because it is more than noticeable that their games are being manipulated. They have been caught manipulating their roulette game AND paid the player who caught them to be quiet about it. Need proof ? Go to Google and type in "Nanogames manipulating roulette" and the entire conversation is there.

Now...my questions are

1. Do you feel it is legal for this site to be operating without a license?

2. Do you think it is legal for this site to knowingly allow players from the US to play when it is a blacklisted country ?

3. Do you feel it is fair that this casino bans player accounts AND keeps their balance when that player hasn't violated any of their terms and conditions but only stated the truth? Is that trustworthy ? Shouldn't we all be allowed to state the truth or is that wrong now ?

I look forward to your answers.

Well....looks like you don't want to answer my very valid questions. So, I'd say that you either A) work in some way for Nanogames or you are good friends with the owners or someone who runs the scam of a site. Need more complaints from other players ? And how come your review of the site says that you've received -0- reviews of Nanogames when I personally know of 8 people who are former players that have left negative reviews of it right here on this site ?? Where are those reviews.. including mine ? Trying to hide them so your review of them seems legit ?

I don't think googling something is the most reliable source. Anyone could come along and say similar things to you. And it's not possible to evaluate a situation like rigging games based on going there and reading it. There has to be bulletproof evidence for that. 

As for your questions, I think Radka has already explained it to you quite well. Whether something is legal or illegal is not for us to decide because we are not lawyers. The fact is that many casinos operate without a license and it is up to each player to choose whether to play in one or not. It might be better to do your research before you go somewhere to play. 

As for the casino banning your account, as also mentioned "Casinos, in general, have a right to restrict or even close players' accounts if they suspect irregular play or other questionable activities or for no reason at all."

The balance you mention or any potential rewards or "loyalty points" are not considered real funds but rather bonus money.

I think everything is clearly explained and it's still about the same thing. 

I would also like to point out that we do not work nonstop, and since it was the weekend so it is nice to wait again for the working week. 

Anyway, if we were working with casinos, we probably wouldn't have offered to help the players to set up a complaint and try to help them. 

As far as user reviews are concerned, apart from yours, no other reviews have come in for this casino, so I don't know what you're talking about. Your review had to wait until the complaint was over to be evaluated, so nothing was hidden, but it was a normal procedure like for all other players. 

I hope you understood what I wrote and in the future you will choose casinos more carefully and don't make research the last step. 

Good luck.

So you're now going to say that the conversation between the player who caught Nanogames manipulating roulette and the actual Mods from Nanogames which can be found on Google are fake ? I don't think so. Read them. There's nothing inaccurate about it. That full conversation is bulletproof evidence. They paid the player to be quiet about it. The conversation came straight from their platform. How much more reliable can it be ?

And again, why hasn't my review of the casino been posted yet ? You closed my case. It still isn't there for people to see. Why ? And why would you need to "evaluate" a person's review ? It is their personal testimony of what they experienced. And the reason for reviews is that they are there so others can decide whether that place is somewhere they want to go. Be fair. Post reviews, regardless of how legitimate you think a place is. Not everyone thinks like you do. Allow people to make their own decisions based on reviews. Not just based on what you say. You weren't a loyal customer of theirs. I was. For a long time. My opinion matters.

Oh so now you're censoring me so that I can't respond ?

I just submitted a reply and got a message back that my reply has to be evaluated by your Admin team. Why ? And why are you still hiding my review ?

The conversation on Google came straight from Nanogames platform. It is the entire conversation between Nanogames Mods and the player who caught them manipulating. How much more accurate can it be ?

Why are you "evaluating" reviews ? Others count on reading reviews so that they can make a decision based on those reviews. Your experience was your experience. I was a loyal player there for a long time. My experience was much different. Allow others to read reviews.

You say that apart from my review, no others have come in for this casino. Maybe not here, but look on trustpilot. There are plenty of negative reviews there of this casino. So I'd say my experience was accurate

as you can see, this shows that -0- reviews have been received about this casino. That is not true. There have been 2 reviews. But, neither are posted. Why aren't you allowing people to review on your site ? Why are you hiding reviews of casinos that you obviously like ??

Dear user!

Thank you very much for your concern, but I feel you've been informed so many times, wouldn't you say?

Each time any of your complaints or user reviews were rejected, we sent you precise explanations - let me remind you:

Your unjustified complaint: "As mentioned earlier, we will not proceed with this case if the casino is not withholding actual funds. Any potential rewards or bonuses are not classified as real funds in this context."

Your rejected user reviews: "Hello, and thank you for your review. Since it describes an issue related to your Casino Guru complaint, which was just closed as unjustified, I'm also rejecting this user review. Thank you for your understanding."

When it comes to reviewing user reviews, I bet our policies are worth mentioning:

"3.10. The Website allows Users to write and publish reviews and ratings of online casino websites. User warrants that these reviews are correct and true, as well as representative of a genuine experience the User has had with the reviewed online casino. User is only allowed to review each online casino once. User is not allowed to review online casinos with which they have a personal or professional relationship. We reserve the right to remove or edit any user reviews that do not comply with these rules."

Another way you were updated - regularly - were the emails. Have you read those?

I really hope you now, fully understand the situation hence, there is not much I can add.🙏

Hello. I have submitted my own review also of this casino without issuing a complaint. Let's see if my review gets posted because I am also aware of 8 other players from this casino who have submitted negative reviews of Nanogames on your site whose reviews have also not been posted. It appears that you are intentionally not allowing consumers to write negative reviews of this and other casinos which you obviously are affiliated with. I have screenshot my entire review and will report to the online gaming community of your blatant bias, causing many players to lose their money because you don't allow honest reviews from those who have experience with these scam casinos...

Just as I figured, my review also isn't posted

You're absolutely right. Reviews are written to give other's some insight on what people experience...their lived experience.....so that others can decide for themselves whether or not they want to give their business to places. No review should be "evaluated" or hidden from consumers. Look at Trust Pilot, for example, who posts user reviews immediately, no matter what their own opinion may be. I would say that this site is shady. My review also hasn't been posted. Smh. But it is a weekend so we'll see if they post it after the weekend.

"any potential rewards or loyalty points are not considered real funds but rather bonus money" ? Really ? Well, when this casino awards you level up bonuses, it is given as NND which you can then withdraw for CASH.....that IS REAL FUNDS. It doesn't get any more real then that.