pre 1 godinu
Ako želite da diskutujete bilo šta vezano za Puzzle Casino, kao što su igre, bonusi, metode plaćanja, problemi sa nalogom, odgovorno kockanje ili bilo šta drugo, možete to učiniti ovde.
Puzzle Casino - opšta diskusija
pre 1 godinu
Usran kazino. Osvojio sam 1000€ i nisu me potvrdili da bih mogao da se povučem.i igrao sam sav svoj novac zbog njih..
Automatski prevedeno:
pre 1 godinu
Hi, I'm so sorry to hear about this situation. I see you were unable to verify your casino account. How long did it take? What was the problem with the documents?
If there is ever a similar situation, you can try to contact us and we will try to help you. I'm sad to see a player end up losing his money because it shouldn't have happened. 🙁
pre 1 godinu
2 dana su mi rekli da čekam identifikaciju..rekao sam im da me samoisključe..pošto nisam mogao da se povučem i izgubio sam sav novac.
Automatski prevedeno:
pre 1 godinu
So it's not pleasant, but I would say that two days is still not so much for account verification. Casinos take care and it's an important process so sometimes it can take even longer. It's a shame you lost your money in the end, because I believe it didn't have to end this way. However, in many casinos the verification process takes longer than the time you mentioned, so if you go through the same situation, you will probably have to be careful to go through it successfully and then you can withdraw your money.
I hope you won't run into such a situation again and you will only have better experiences.
2
pre 1 godinu
Hello,
Sorry for the inconvenience that you have faced with our casino. When we checked the details, you uploaded your ID card on 24 December at 11 pm UTC, which is Saturday and Christmas Eve. Your document was processed on 26 December at 02:33 AM, if you consider it was Christmas, we processed your document very quickly. But, unfortunately, since you uploaded only one side of your document, it was declined. We are sorry that you've lost your money, but KYC processing time on our end was as fast as possible during the holiday time.
Best regards,
PuzzleCasino
pre 1 godinu
Kakva šteta što ste osvojili ovaj iznos a niste uplaćeni, kazino je nov, trebalo je još malo da sačekate, novim kazinima treba vremena da provere i plate, sledeći put ako budete igrali ponovo, proverite račun prvo, pre depozita, tako da nećete imati izgovore iz kazina.
Automatski prevedeno:
3
pre 11 meseci
Kazino koji izgleda kao prevara. Osvojio sam 400 USD, a na povlačenje čekam više od 15 dana. Niko mi ne daje rešenje u podršci za ćaskanje. Sramota za kazino
Automatski prevedeno:
pre 11 meseci
15 dana do primanja povlačenja, dobro je što šalju promocije, a ja ne uplaćujem, kakav užasan kazino.
Automatski prevedeno:
pre 11 meseci
Kazino koji izgleda kao prevara. Osvojio sam 400 USD, a na povlačenje čekam više od 15 dana. Niko mi ne daje rešenje u podršci za ćaskanje. Sramota za kazino
Automatski prevedeno:
pre 11 meseci
Is your account fully verified at this casino, if I may ask? Did you consider to file a complaint? Our team will surely look into your case. Let us know, whenever you decide to submit one, please.
pre 11 meseci
Da. Moj nalog je u potpunosti verifikovan. Gde mogu da učitam žalbu?
Automatski prevedeno:
pre 11 meseci
Hey, I can see you have successfully submitted the complaint, I am glad for you. Our team will surely do their best to solve this issue.
So it is your first withdrawal, right? Hopefully our complaint team will be able to get in touch with the casino, so they can find out what could cause this delay of your payment, actually. Please let us know, and keep us updated about any changes regarding your withdrawal.
Edited
pre 11 meseci
Nažalost, niko vam neće odgovoriti. Ne mogu da objasnim šta se trenutno dešava u ovom kazinu.
Igrao sam u Kasinu i još uvek imam 2900 evra na računu. Ovo nije isplaćeno 5 nedelja.
Do 15. marta 2024. podrška je bila od velike pomoći i nije bilo problema. Posle toga radio tišina. Takođe, sve žalbe su i ranije uvek bile obrađivane, ali sada niko ne odgovara.
Mora da nešto ozbiljno nije u redu sa kazino grupom u ovom trenutku.
Nadam se da će probleme staviti pod kontrolu i da ćemo konačno svi dobiti svoj novac. Mogu dobro da zamislim da trenutno apsolutno niko ne prima isplatu od ove kazino grupe
Automatski prevedeno:
pre 11 meseci
Zar regulator ne bi trebalo da interveniše u ovim slučajevima?
Automatski prevedeno:
pre 11 meseci
Tamo sam već podneo žalbu. Ali do sada se ništa nije dogodilo.
Automatski prevedeno:
