Zdravo, drago mi je što pitaš. Prije svega, kada pogledate kazino, možete vidjeti sve faktore koji se razmatraju na kartici "Objašnjena reputacija" https://casino.guru/BoVegas-Casino-review#tab=js-tab-reputation
Drugo, postoji cijeli članak koji opisuje kako ocjenjujemo kazina: https://casino.guru/our-casino-reviews
Što se tiče recenzija korisnika: mogu vam reći da je prilično komplikovano. Mnogi igrači prekrše odredbe i uslove kazina (na primjer, kreiraju 10 računa kako bi dobili bonus bez depozita za registraciju), tada su njihovi dobici poništeni zbog kršenja pravila, ali će i dalje doći da napišu loše recenzija o kazinu.
Što se tiče odjeljka za žalbe, to je sasvim druga priča. Igrač mora dokazati da je u pravu, a kazino mora pokazati dokaze kako bi se odbranio od optužbi. Govoreći o recenzijama korisnika - svako može napisati bilo šta o kazinu i u slučaju da u recenziji nema uvredljivog jezika i da tekst ima nekog smisla, recenzija je odobrena.
Postoje i igrači koji daju 0 zvjezdica kazinu samo zato što čekaju isplatu i kada je dobiju, ne vraćaju se da bi promijenili recenziju. Uvijek ima više ljudi koji dolaze da daju lošu recenziju kazinu, ali oni koji su zadovoljni uslugom kazina uglavnom neće doći da napišu recenziju.
Znam da su neka kockarnica jako uznemirena zbog recenzija koje dobijaju od igrača i da nas kontaktiraju u vezi s tim. S druge strane, željeli smo dati zajednici igrača priliku da izrazi svoje mišljenje o kockarnicama bez obzira da li su u pravu ili ne.
Hi, I'm glad you're asking. First of all, when you look at the casino, you can see all the considered factors in the "Reputation explained" tab https://casino.guru/BoVegas-Casino-review#tab=js-tab-reputation
Secondly, there' a whole article describing how we rate the casinos: https://casino.guru/our-casino-reviews
Regarding the user reviews: I can tell you it's pretty complicated. Many players break the casino's terms and conditions (for example they create 10 accounts in order to get a no deposit bonus for a registration), then they're winnings are voided for breaking the rule, but they'll still come to write a bad review on the casino.
Speaking about the complaints section, it's a very different story. The player needs to prove they're right and the casino needs to show evidence in order to defend against the accusations. Speaking about user reviews - anyone can write anything about the casino and in case there's no abusive language used in the review and the text makes some sort of sense, the review is approved.
There are also players who give 0 stars to a casino only because they're waiting for a withdrawal and once they receive it, they don't come back to change the review. There are always more people who come to give the casino a bad review, but those who are satisfied with the casinos services, they mostly won't come to write the review.
I know that some casinos are very upset about the reviews they get from players and they contact us regarding it. On the other hand, we wanted to give the community of players a chance to express their opinion about the casinos no matter if they're right or wrong.
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