pre 4 meseci
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pre 4 meseci
Veoma sam tužan zbog ishoda žalbe. Još jednom zahvaljujem Peteru M. što mi je pomogao i što je učinio sve što je mogao da moj dobitak bude isplaćen. Nije fer da se ovi prevaranti izvuku sa tim, i nije fer da budu tretirani ovako nakon što su napravili toliko depozita na njihovom sajtu.
Automatski prevedeno:
pre 4 meseci
Hi, according to what I got from the complaint it was an exceeded max bet. It's always a difficult situation because we are for the fact that casinos should have a system protection and if a player wanted to place a higher bet, they would not take it. But as we can see this is still not the standard. I think you'll probably be more aware of this kind of thing now.
However, the whole result is equally disappointing to me, as I saw that you basically went over on just a few bets and didn't actually win anything from them, so Peter was trying to get the casino to pay you, but not successfully.
Anyway, there is still a possibility to file a complaint to the authority as he announced in your complaint, so do you think you will try it ? Maybe it could be resolved in the end, but of course I make no promises.
What do you think, will you go for it?
pre 4 meseci
Napravio sam samo 9 opklada od 5,20 €, tako da sam premašio maksimalnu opkladu za 20 centi, a da nisam dobio ništa. I to se dogodilo samo zato što je funkcija kbet bila aktivna i ja to nisam primetio. S obzirom da igram u tom kazinu godinu dana, uplaćujem i gubim mnogo novca, mogli su da me tretiraju drugačije. Da, nameravam da kontaktiram nadležne, mada se bojim da će to potrajati i da će ishod biti neizvestan.
Automatski prevedeno:
pre 4 meseci
Pitao sam se kada će rejting kazina pasti nakon ove žalbe (? )
Automatski prevedeno:
pre 4 meseci
Yes I have read it and I understand your whole situation, but you have also seen our efforts to help.
As for the safety index itself, I'll ask Peter again because I don't know exactly when these things happen.
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pre 4 meseci
Hvala 🙂
Automatski prevedeno:
pre 4 meseci
No problem at all. I am sure Jaro will find out the information and get back to you soon.
pre 4 meseci
Hi, so I got some information about the situation and the safety index will be lowered on Wednesday. Peter said he already wrote to you, so if you have any questions feel free to ask.
I hope that a similar scenario won't happen again in any other casino. 😕
pre 4 meseci
Da, obavestio me je putem e-pošte.
Hvala još jednom celom timu 🙂
I ja se nadam 😕
Automatski prevedeno:
pre 4 meseci
You're welcome, if you have any more questions you can contact him and if you have any for us, you can also write anytime.
I'll keep my fingers crossed for you. 🤞
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