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My friend won £307 and had to deposit to had a card to be able to withdraw and the withdrawal was straight away cancelled but then went through, 12 hours later says success but withdrawal void success, so it looks like it's all approved but says void next to withdrawal, but the money isn't back on the account or in her bank

Well, in that case I would probably ask the casino what it means, whether the withdrawal has been processed and sent or something else is going on. They should be able to advise you best. Of course, you are not waiting long so I would try to be patient and find out how it actually is. 

If you learn something new be sure to give me an update. I will be waiting. 

As of now, I still have not received the amount that was said to have been processed. Additionally, I haven't received a response to my earlier emails regarding this matter.

Hello, I see you have problems with the withdrawal. Can you tell me when you made the withdrawal and when it was approved? That's probably the most important thing because if it was just a few days ago, you should be aware that many casinos don't run these actions over the weekend. Also, what payment method did you use? This could also play a role in the fact that you might not have the money yet. 

I'll wait for an answer.🙂