Slotum Casino - opšta diskusija

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my account a few days ago and I started depositing and playing, verification and withdrawals went very smoothly, I didn't have big gains on the first deposit, but on the third deposit I deposited a more considerable amount and tried to withdraw a much more considerable amount, 3000 euros , my account was blocked on the same day and my balance was confiscated under the allegation of bonus abuse, the second question arose, what should I inflict? I read the terms and didn't do anything wrong, so according to the terms, apparently it's considered abuse if you make a profit at the casino, is this common?

Hello.

Did you ask the casino what went wrong? What casinos call "bonus abuse" usually provides some sort of suspicious activity. Sadly, without the casino's explanation, no one can tell what really caused the problem.

A few hints could be found in this article called "Bonus Hunting – The Abusing of bonuses offered by online casinos"

Anyway, if you need help, submit a complaint. This link will direct you to the creator.

yes, I was told the following: ""The Casino reserves the right to withhold payments if there is suspicion or evidence of manipulation of the casino system. Criminal charges will be brought against any user or other person(s) who manipulated the casino system or attempted to do so. The Casino reserves the right to rescind and/or change any games or events offered on the Website.", please note that I don't understand why! what happened, I deposited 3370eur during these two weeks and I only withdraw 2390! my balance on the last withdrawal day was 3020.

It bothers me a lot to know that I am being accused of such a serious accusation, and with even more serious consequences! I believe this happened after I was playing a game with rtp during the bonus, but the terms don't say anything about it

I'd say, you should submit the complaint now. The casino may provide a reasonable explanation, but it would be good to ensure all is fair and square. The way I see it, the casino is done with you, am I correct?