Sportium Casino - opšta diskusija

Good afternoon, why does it take so long to identify the requirements that are sent?

Buenas tarde porque tardan ta to en identificar lo requisitos que se envia

Hey, I can't tell you. How long have you been trying to verify? Have you sent the documents and have there been any approved or not? 

Could you tell me a little more about the situation. 

If you already answered me, that's it, thanks.

Si ya me contestaro esta eso gracias

Has your case been resolved, should I understand it like that? 

Yes, thanks

Si gracias

That is great.

How long did you wait at the end, if I may?

4. 3 days or so

4. 3 días más o menos

That's not wrong at all. And do you think you'll continue to play in the casino despite what happened? 🙂

I will do it sometimes if they comply with everything they don't cause any problems I will play

lo haré aveses si cumplen con todo no Dan disgustos jugare

That's quite reasonable, so when you try again, feel free to tell me if it worked or what other experiences you had.

Good luck. ☘️

Hello, I have a complaint about the tournament I played at the Sportium casino, which was filed on February 25 of this year, which shows that in the tournament I played on February 19, as evidence, I played more than 25 million pesos and they didn't give me anything. I would like you to help me with this so that you can please review and award the prize. My email Report number generated by Sportium #4919 which they tell me was 24 to 72 hours to give a response which has already happened and there is no response at all. I hope for a prompt response, thank you.

Buenas tengo un reclamo acerca del torneo que jugue en el casino sportium el cual fue radicado el 25 de febrero de este año en el que se evidencia q en el torneo que jugue el 19 de febrero como evidencia jugue mas de 25 millones de pesos y no me dieron nada quisiera que me colaboren con esto para q por favor revisen y otorguen el premio mi correo wilmerkfnet@gmail.com numero de reporte generado por sportium #4919 el cual me dicen que era de 24 a 72 horss para dar respuesta lo cual ya pasaron y no hay respuesta alguna espero una pronta respuesta gracias

Greetings, I must have misunderstood a bit what seems to be the problem. Have you been to some kind of a place that's safe or not? What were the conditions of the tournament and who is actually the winner? Could you tell me more about that please? 

They haven't given me a solution

No me han dado solcion

I see, and thank you for coming back. Still, can you help us understand the issue, please?

Let me remind you of the weakest spots:

What were the conditions of the tournament and who is actually the winner? Could you tell me more about that please? 

As far as I can conclude, it seems you have not been awarded the prize. Can you perhaps prove you ended in a winning position? I'd say that would be a good start.

Since February 19th I played Book of Fallen with more than 25 million pesos and the tournament ended on March 5th. After that they told me that I had to wait 72 hours for a response and nothing. The 72 hours passed. I contacted the Sportimun chat advisor informing me of the same thing and asking about my position and my prize. On the 25th they made a claim to send to the provider requesting verification and for the prize as shown in the images.

Here I send all the images of the position history and that so far I have not received a prize

Desde el dia 19 de febrero q jugue book of fallen con mas de los 25 millones de pesos y torneo terminaba el 5 de marzo despues de eso me dijieron q debia esperar 72 horas despues para dar una respuesta y nada pasaron las 72 horas me comunique por asesor de chat de sportimun informando lo mismo y pregunguntando acerca de mi posicion y mi premio el dia 25 me hicieron un reclamo para enviar al proveedor solicitando la verificacion y para el premio tal cual como se evidencia en las imagenes

Aca envio todas las imagenes del historial de posiciones y q hasta el momento no me han dado premio

And I have them all but they haven't given me the prize.

Y tengo todas pero no me han otorgado el premio

Hello, thank you for the explanation, but from what i saw,I fear you have to wait.

Since not all tournaments are started by casinos, I believe that if the game provider is in charge of giving out prizes, for instance, that might be a valid justification for this kind of collaboration.

Does the deadline for prize distribution appear anywhere in the tournament terms?

The date now ends on June 4th of this year.

La fecha ahora termina el 4 de junio de este año

I see, so if I'm not mistaken, according to actual terms, the casino still has plenty of time to take care of distributing the win, or am I getting it completely wrong, please?

To be honest, it is quite an excessive deadline.