TG.Casino - opšta diskusija

You state that TG Casino accepts players from Cyprus but when I enter their website I get a message "TG Casino is not available in your region".

Thank you for this information. I will pass it on to our data team so they can fix it on our website accordingly.

I played there months ago (last time in November). I had only deposited and wagered €20 and had a balance of €160. I then wanted to withdraw this, and they blocked my account. I tried to talk to support, but they wouldn't let me log in. It's not about the money (I've written that off), it's about the principle. I've never experienced an account being closed without warning after a withdrawal. Does it make sense to file a complaint with this casino? Best wishes 😀🍀 especially to jaro but of course also to the rest of the team ✌🏻

Ich habe vor Monaten dort gespielt ( November das letzte Mal ) . Ich hatte nur 20 Euro eingezahlt und wager geschafft und hatte ein Guthaben von 160 Euro. Ich wollte diese dann auszahlen und sie haben darauf hin , mein Konto gesperrt… ich habe versucht mit dem Support zu reden aber sie erlauben mir nicht mich einzuloggen. Es geht mir nicht ums Geld ( das hab ich abgeschrieben) , es geht ums Prinzip. Ich habe noch nie erlebt , das ein Konto einfach bei Auszahlung wahrlos geschlossen wird . Macht es Sinn eine Beschwerde einzureichen bei diesem Casino ? Liebe Grüße 😀🍀besonders an jaro aber nartürlich auch an restliche Team ✌🏻

I believe that it is always worth filing a complaint because you've got nothing to lose, only gain. Right?

When was the last time you were able to log in to your account?

I don't even know when exactly I was last able to log in. Sometime in November... I guess 4 or 5 months ago... I just received an email. I was asked to send them my receiving address (bitcoin), which I did, but so far, no money has arrived. I also don't believe they'll pay out my winnings after 4 months; that would be completely crazy. Best wishes.

Ich weiß garnicht , wann genau ich mich das letzte mal anmelden konnte , irgendwann im November … schätze vor 4 oder 5 Monaten … grade habe ich eine email erhalten. Ich wurde aufgefordert ihnen meine Empfangsadresse ( bitcoin )zu schicken , das hab ich getan aber bis jetzt, kam kein Geld an 😀ich glaub auch nicht das sie nun nach 4monaten mein Gewinn auszahlen, das wäre ja völlig verrückt.ganz liebe grüße 🌻

L Dear Romi... I've submitted a complaint, but you can delete it. I've been to support a lot today, and now I've finally been told the reason for the closure. They said I had a second account, which isn't true, and the account was blocked for my own protection. Now it's one person's word against another, and I can't prove I only had one account. You should focus on more important complaints, because you can't get anywhere at TG Casino. Best wishes, and please delete my complaint.

Liebe Romi … ich hab eine Beschwerde nun eingereicht aber die könnt ihr löschen .ich war heute sehr oft im Support und nun wurde mir endlich der Grund genannt für die Schließung . Sie sagten 🙈ich hätte einen zweiten Account da , was nicht stimmt und zu meinem eigenen Schutz wurde der Account gesperrt. Nun steht Aussage gegen Aussage und ich kann nicht beweisen das ich nur einen Account hatte da . Kümmert euch lieber um wichtigerer Beschwerden, denn im TG casino kommt man nicht weiter . Ganz liebe grüße 🌻und löscht meine Beschwerde bitte ✌🏻🙋‍♀️

Understand. I'm sorry that we couldn't take the case to its end, and I hope that next time we'll be more successful then.

it's surprising to see this Casino is going down.

Why is it so, please?

I reviewed the complaint regarding this casino, but the facts were misrepresented.

Due to the nature of this casino's tournaments, macro use has always been permitted. In the past, most users employed macros without any issues arising.

Why then would they suddenly prohibit macro use without prior warning and allow for the confiscation of balances?

I believe the point is that history is history and the present is present. Current rules should be followed regardless of personal opinions, and if you disagree with them, it may be better to change casinos.

I still have an account at this casino and am aware of the current rules.

This tournament permits the use of automated tools, and multiple players have actually used them to place in the top ranks.

The basis for why only the user who submitted this complaint is being treated as a cheater should be clarified.

Hello, I believe the main point remains unchanged: rules are rules. Current rules apply now.

In any case, thanks.

I'm talking about the current rules.

Since I also participated in last week's tournament, I'm always aware of the latest rules, and I'm accusing the casino of using false rules as an excuse to deny them withdrawal.

In that case, either go ahead and explain the complaint or go through the reopen request.

Based on your complaint history and practices, you very well know the drill, by now. 🙂

I have not filed a complaint against this casino.

I am requesting a proper investigation because another user is suffering harm due to the casino's lies.

Or can I participate in threads about other people's complaints?

No, you can't; that is what I suggested in my latest advice. If the matter includes your direct involvement, we can help. However, for logical reasons, a different player who is not informed about all events surrounding someone else's case can't participate in the investigation. I'm sorry.

They haven't processed my withdrawal, and customer service keeps making excuses. Is there anything I can do to help?

Hey, first of all, I'd like to know why the casino hasn't sent you your money yet. Have you asked them what's going on?

It's also important to know how long this has been going on. Can you tell me, please?

Let's try this first.