Viking Luck Casino - opšta diskusija (strana 2)

Good morning Jaroslav

The complaint is pending a response from a member of the Vikingluck casino.

I have not received any further refunds yet.

Thank you and greetings

Buenos días Jaroslav

Está la queja pendiente que responda algún miembro del casino Vikingluck.

De momento no he recibido ningún reintegro más

Gracias y saludos

From what I've seen, the casino has already replied that they are processing your request and will let you know as soon as they have an update.

Hello Jaroslav

I've been hearing that for over three weeks now 🤦🤦

Thank you and greetings

Hola Jaroslav

Eso mismo lo llevo escuchando desde hace más de tres semanas 🤦🤦

Gracias y saludos

I thought so too, but since our team is dealing with it, I hope it will be resolved soon and you will get your money.

I don't know what else to tell you, we just have to wait, even though I know that's not what you want to hear.😕

Spencer (VikingLuck)

August 26, 2025, 11:57 AM EEST

Dear Manuel Alonso Sesto,

Thank you for contacting our Customer Service team. We hope this email finds you well.

We sincerely apologize for any inconvenience you may be experiencing with your withdrawal. We fully understand how crucial it is to have your money available on time, and we want to assure you that we are committed to resolving this situation as quickly as possible.

After a thorough review of your withdrawal request, we would like to inform you that you are currently experiencing an unexpected delay. We understand that timely access to your funds is important, and we apologize for any inconvenience this may have caused.

We want to inform you that your case has already been escalated as urgent to our financial department, which is actively working to expedite the process. Due to the large volume of requests, payments may experience some delays, but we want to assure you that your money is completely safe. The withdrawal is in progress, although it may take a little longer than expected. Once the payment is complete, you will see it reflected in your balance history.

We deeply appreciate your patience and understanding as we navigate this process, and we sincerely apologize for any inconvenience. Your trust is very important to us, and we are committed to providing you with a safe and satisfactory experience.

If you have any additional questions, please do not hesitate to contact us via email. support@VikingLuck.com or live chat.

Best wishes,

Customer service.

(Since 08/01/2025 waiting for one of my withdrawals)

Spencer (VikingLuck)

26 ago 2025, 11:57 EEST

Estimado Manuel Alonso Sesto,

Gracias por ponerse en contacto con nuestro equipo de atención al cliente. Esperemos que este correo electrónico le encuentre muy bien.

Nos disculpamos sinceramente por cualquier inconveniente que pueda estar experimentando con su retirada. Además, entendemos perfectamente lo crucial que es disponer de su dinero a tiempo, y queremos asegurarle que nos comprometemos a resolver esta situación lo más rápidamente posible.

Tras una revisión exhaustiva de su solicitud de retirada de fondos, nos gustaría informarle que en estos momentos está experimentando un retraso inesperado. Entendemos que el acceso puntual a sus fondos es importante, y lamentamos cualquier inconveniente que esto haya podido causarle.

Queremos informarle que su caso ya ha sido escalado como urgente a nuestro departamento financiero, que está trabajando activamente para acelerar el proceso. Debido al gran volumen de solicitudes, los pagos pueden experimentar algunos retrasos, pero queremos asegurarle que su dinero está completamente seguro. La retirada está en curso, aunque puede tardar un poco más de lo previsto. Una vez completado el pago, podrá verlo reflejado en su historial de saldo.

Le agradecemos profundamente su paciencia y comprensión mientras gestionamos este proceso, y le pedimos sinceras disculpas por las molestias ocasionadas. Su confianza es muy importante para nosotros, y estamos comprometidos a brindarle una experiencia segura y satisfactoria.

Si tiene alguna pregunta adicional, no dude en ponerse en contacto con nosotros a través del correo electrónico support@VikingLuck.com o el chat en vivo.

Los mejores deseos,

Servicio al Cliente.

(Desde el día 01/08/2025 esperando por una de mis retiradas)

Sure, it's a common answer, but let's try to believe that even with a complaint, it will go faster and you'll get your money back before you know it.

Hello Jaroslav

Now the casino has asked me to verify my account.

They're asking me for a statement of all my debit card transactions for the entire month of July, absolutely every transaction, whether it's transactions made at the casino or all my card transactions.

I don't know to what extent that is legal.

I wanted your help and opinion.

Thank you and greetings

Hola Jaroslav

Ahora el casino me ha pedido verificar mi cuenta.

Me piden un extracto de todos los movimientos de mi tarjeta de débito de todo el mes de julio, absolutamente todos los movimientos, sean las transacciones realizadas al casino como todos mis movimientos de mi tarjeta.

No se hasta que punto eso es legal.

Quería su ayuda y opinión.

Gracias y saludos

Hi, this is something that casinos often ask players for. So I would provide it to the casino. Maybe try asking if you can hide transactions that are not related to the casino and that you don't want the casino to see, and just leave the amount there.  

The ones that go to the casino, you keep as normal so that the casino can see them.

In any case, be sure to provide them with this information.

Good morning Jaroslav

I have already sent everything, now waiting for confirmation

Thank you and greetings

Buenos días Jaroslav

Ya le he enviado todo, ahora a la espera de confirmación

Gracias y saludos

This Vikingluck casino is a disgrace.

First they ask me for an extract from 01/07/2025 to 31/07/2025

Today I am asked for an extract from 07/20/2025 to 08/20/2025.

This is either a disgrace or a joke.

I'm already a little fed up with these people.

It seems they don't want to pay out the prizes, but if it were to make a deposit, no problem... Like if you deposit €20,000, they don't ask you for anything.

How sad

Lo de este casino Vikingluck es una vergüenza.

Primero me solicitan un extracto del 01/07/2025 hasta 31/07/2025

Hoy me solicitan un extracto del 20/07/2025 al 20/08/2025..

Esto es una vergüenza o una tomadura de pelo.

Ya estoy un poco candado de esta gente.

Parece que no quieren pagar los premios, pero si fuese para hacer un depósito, sin problema... Como si ingresas 20.000 €, no te piden nada.

Que triste

Even though it's not the best solution from the casino, you'll have to send it if you want your money. I looked at the complaint and I also agree that they could have requested the verification documents sooner, rather than after a month. It's quite illogical and seems like they're playing for time. 

But definitely complete the whole process and don't give up.

It's definitely important that you get what you're entitled to.

Good morning

I'm working on it. Yesterday I sent them a selfie photo with my ID and a device with the casino page open and my entire card statement from July 1 to July 31.

And in the complaint, a casino official said that if I don't provide this documentation within a month, they have the right to withhold the prize and close the account.

I'm waiting for verification right now.

I don't know what the next problem will be.

Thanks Jaroslav

Buenos días

En eso estoy, ayer les he enviado la foto selfie con mi ID y con un dispositivo que tenga la página del casino abierta y todo mi extracto de la tarjeta del 01/07 al 31/07.

Y en la queja un responsable del casino ha dicho que si en un mes no aporto dicha documentación, tienen el derecho de retener el premio y cerrar la cuenta.

Ahora mismo estoy a la espera de verificación.

Ya no sé cual será el próximo inconveniente.

Gracias Jaroslav

Good morning Jaroslav

They ask me for a statement for one date, then they ask me for a different date, etc.

And I have to go to the casino website to be able to check it.

They don't notify me anything via email.

Thank you and greetings

Buenos días Jaroslav

Me piden el extracto de una fecha, después me piden de otra fecha diferente, etc.

Y tengo que entrar en la web del casino para yo poder comprobarlo.

Ellos no me notifican nada a través del correo

Gracias y saludos

I saw what the casino asked of you and what they told you. I think that if you cooperate, there shouldn't be any problem. I don't think it's entirely fair if they write that if you don't meet their expectations within a month, they'll take what you have in your account. I would say that it shouldn't take them a month to ask you for the first documents.

They have already been requested and I have already sent them.

But every day they ask me for something different.

Thank you

Ya me los han pedido y ya se los he enviado.

Pero cada día me piden una cosa diferente.

Gracias

Good morning Jaroslav

I have been asked for another card statement again.

This time from 01/07/2025 to 10/08/2025

My question is

How many more extracts will you need?

Because I have already sent several

Thank you and greetings

Buenos días Jaroslav

Otra vez me han solicitado otro extracto de la tarjeta

Esta vez del 01/07/2025 al 10/08/2025

Mi pregunta es

Cuantos extractos más van a necesitar??

Porque ya llevo enviado varios

Gracias y saludos

I don't know how much more the casino will ask for, but in any case, always provide what they need to avoid problems.

I hope it ends quickly for you because I have a feeling that the casino could ask for everything at once and not just one thing at a time, and basically the same thing.🙁

Good morning

It's continuous Jaroslav, I've sent like 4 or 5 card statements.

And they don't inform me via email. I log into the casino every now and then and find these updates in the verification section.

Thank you and greetings

Buenos días

Es contínuo Jaroslav, llevo como 4 o 5 extractos de la tarjeta enviados.

Y no me informan vía email, yo entro en el casino cada momento y me encuentro con esas novedades en el apartado de verificación.

Gracias y saludos

Okay, then I'll send you everything you need. We'll just have to wait and see what the casino says and do.

Good morning Jaroslav

I have to wait for what Romi tells us.

Thank you and greetings

Buenos días Jaroslav

Tengo que esperar a que nos dice Romi

Gracias y saludos