Oh,..
Vidim šta si pokušavao da uradiš... samo si želeo da ubrzaš isplatu jer je čekanje na KYC bilo frustrirajuće. Nažalost, traženjem zabrane umesto da pustiš da verifikacija ide svojim tokom, u osnovi si stvorio situaciju u kojoj je izgledalo kao da imaš problem sa kockanjem i želiš da se samoisključiš. U tom slučaju, kazina su obavezna da zaključaju nalog i obično izgube stanje na računu.
Dakle, iako razumem tvoju nestrpljivost, ovaj korak se smatra veoma problematičnim, to nije samo „prečica", već pretvaranje da postoji problem kako bi se zaobišla pravila. Ta kombinacija je rizična i lako se može protumačiti kao prevara.
Za buduće slučajeve, jedini bezbedan put je da završite KYC i sačekate, čak i ako to potraje nekoliko dana. U suprotnom, možete izgubiti ne samo vreme, već i svoj dobitak. A pošto ste nam već podneli žalbu, očekujem da će moje kolege preciznije objasniti ishod na osnovu detalja koje ste tamo naveli.
Nikada ne lažite i nikada se ne pretvarajte ako želite da sačuvate ravnotežu.
Oh,..
I can see what you were trying to do... you just wanted to speed up the withdrawal because waiting for KYC felt frustrating. Unfortunately, by asking for a ban instead of letting the verification run its course, you basically created a situation where it looked like you had a problem with gambling and wanted to self-exclude. In that case, casinos are obliged to lock the account and usually forfeit the balance.
So while I understand your impatience, this step is seen as very problematic, it’s not just "a shortcut" but rather pretending to have an issue in order to bypass the rules. That combination is risky and can easily be taken as fraudulent behavior.
For future cases, the only safe path is to complete the KYC and wait it out, even if it takes a couple of days. Otherwise, you might lose not just time, but also your winnings. And since you already filed a complaint with us, I expect my colleagues will explain the outcome more precisely based on the details you provided there.
Never lie and never pretend if you want to keep your balance safe.
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