Ova stranica nije poštovala moj zahtev za samoisključenje.
Trećeg novembra sam zatražio samoisključenje, rekli su mi da je odobreno.
Juče su mi dozvolili da uplatim i potrošim preko 5000€.
Razgovaram sa njima, a oni mi se rugaju! Daju različite odgovore!
bežite sa ovog sajta!
Imam snimke ekrana svega!
Hello,
this indeed sounds serious and if a casino explicitly ignores self-exclusion due to gambling addiction, it is not fair at all.
If you want to share details so we can all have a better understanding of what exactly has happened to you, please go ahead;
Perhaps take a look at how you made your request and under what circumstances the account was reopened—or was it even closed earlier? Did you register another account?
The more information you share, the better the context will be, but ultimately, it is your choice. No pressure.
Zdravo Radka,
Zatražio/la sam samoisključenje u skladu sa uslovima i odredbama putem ćaskanja uživo 3. novembra.
Odgovorili su da je aktivirano.
25. novembra račun je otvoren i dozvolili su mi da uplatim i potrošim preko 5000€.
Nisam otvorio drugi nalog.
Kontaktirao sam podršku. U ćaskanju su mi rekli da je tokom perioda samoisključenja, ako uplatim depozit, odgovornost moja!!!! Drugim rečima, za 22bet ne postoji efektivno samoisključenje!!!!
preko telefona su grubi i kažu da se uslovi korišćenja trebaju tumačiti drugačije.
neverovatno je!
Hello, and thank you for the follow-up. So, basically, if the rules say you should use the chat feature for such a request (not a specific email for example) and it was confirmed by the chat operator as a carried-out request, the options for account reopening indeed seem odd—at best.
However, I'm curious how you learned that the account had been reopened. Did the casino send you an email, or were you simply able to log in?
In any case, if you requested self-exclusion due to gambling issues, the account should be closed permanently.
If you are willing to share, please tell me how you phrased the request. Did you specifically mention problem gambling?
When I think about it, that is the only thing that comes to mind. I may still consider an option for misunderstanding, but I'm not convinced that even in such cases, the account should be reopened instantly.
Would you be considering forming a complaint? We provide this feature to players to investigate whether such a sensitive issue was handled fairly on both sides. It is free, by the way.
Da, želim da podnesem žalbu. Ali 22bet se ne pojavljuje u delu za žalbe.
Imam sve otiske koje mogu da podelim.
hvala ti.
Hello,
excellent call, I guess. Just use the option "the casino is not in the list," please. It is right under the search bar.
This casino has its own review, but you cannot see it because it lacks a Portuguese license; therefore, we are prohibited from showing it to players from your country. 🙁
Zdravo Radka,
nema takve opcije!
Kažu da imaju licencu u Portugalu!!!
Dear user, calm down and read, please. I imagine it is not easy to concentrate, but you need to focus so we can try to understand the matter.
This casino is not licensed in your country: https://casino.guru/22bet-Casino-review and I expect you can't see its review. But that is okay; don't worry about it, focus on explaining the event in the complaint, please.
I'll help you with details; just let me know, okay?
Hvala puno na objašnjenju, Radka.
Već sam uspeo da podnesem žalbu.
Sada čekam da budu brzi jer sam izgubio sav novac.
Ovaj kazino eksploatiše zavisnike 😞
I'm so glad to hear the complaint is submitted.
I would just like to mention that the process will very likely not be that quick, and it involves a high level of cooperation from your side. Please have patience with my colleagues and the process; it may be demanding, especially in situations concerning problem gambling.
🙏
Therefore, if you have questions, don't hesitate to ask. I'll get back to you.
Mesec dana nakon moje žalbe, još uvek nemam odgovore.
Guru kazina traži stvari malo po malo, ne sve odjednom i postavlja brojač na nulu. Uvek traju do kraja vremena!
Tužno je, nema brige za zavisnog igrača!
Očigledno žele da prestanem da odgovaram i da ne smetam 22bet-u koji im puni džepove!
Please see my reply in the other thread you have posted.
Žele da zagluše moje objave!
Važno je to reći ovde!
Kazino guru promoviše ilegalno kockanje koje ne poštuje zavisnost
Ovo je drugi put da je Veronika propustila rok nakon što ga je produžila!!!
Pogledajte moj slučaj, to je užasna nesposobnost!!!
Ova osoba ne može da se bavi žalbama!!!!
Kazino guru nastavlja da brani 22bet.
Još uvek nisu zatvorili moju žalbu posle 2 meseca.
Sada kažu da sam poslao zahtev za samoisključenje na nekoliko imejlova i da zato nije urađeno 😂
Da sam ga poslao samo jednom, rekli bi da nije pravi...
NEVEROJATNO!!!!
Podneo sam žalbu protiv 22bet.
Tražio sam samoisključenje 11. marta, a oni su to ignorisali.
Uplatio sam i potrošio preko 5000 evra nakon toga.
Žalio sam se guruu kazina!
Kazino guru kaže da je 22bet u pravu jer umesto da pošaljem zahtev na samo jednu imejl adresu, poslao sam ga na 3 imejla 😂
Jedan od ta 3 imejla je bio pravi za slanje!
Da li mislite da je ovo normalno?
Jesi li ikada video/la tako glup izgovor?
Neko mora nešto da uradi, ovo nas stvarno ismeva!
Hello,
this situation understandably raises strong emotions, but it is important to clarify how self-exclusion requests are evaluated in practice, especially for other players reading this.
A self-exclusion request must be clear, verifiable, and sent through a single, appropriate channel designated by the casino. Sending one message simultaneously to multiple addresses makes it impossible to reliably confirm when, where, and how the request was received and processed.
Because of this, such messages, unfortunately, cannot be treated as valid and enforceable self-exclusion requests. This is not about defending a casino, but about applying the same standard that must be used in every complaint so that decisions are consistent and evidence-based.
The first request that could be clearly identified, verified, and evaluated as a proper self-exclusion request was sent on 26/11, which is why the investigation proceeds from that date.
This does not mean that gambling addiction is being ignored or minimized. On the contrary, it shows why it is so important for players who struggle with gambling to follow a clear and documented process when requesting account closure. Otherwise, the request may not be enforceable later.
The complaint is still ongoing, and the remaining steps focus on what happened after the valid request date. Once the casino provides the required information, the case can move forward accordingly.
We all understand how distressing these situations can be, but spreading accusations does not help resolve the case or protect other players. Clear documentation and verifiable communication do.
To je laž!!!!
Samoisključenje je očigledno zatraženo 11. marta!
Izvedite to iz bezbedne zone, svi će to videti!!!!
Ipak, od 26. septembra potrošene su hiljade evra! Gde su?
I understand that this situation is extremely frustrating.
However, the forum is not a place for issuing demands or for proving disputed facts while a complaint is still being reviewed. That process is ongoing and handled separately.
This section exists precisely because situations like this involve questions of responsibility, self-exclusion, and player protection, not because anyone is trying to hide anything. Keeping the discussion here helps other players understand how these situations are assessed in practice.
All relevant details regarding dates, deposits, and communication are being examined within the complaint itself. Posting repeated statements or instructions here will not speed that up or change the process.
Please allow the complaint to continue without further pressure on the forum. Any updates that matter will be reflected in the case outcome.
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