Zaista mi je žao što se osećaš ovako frustrirano i preopterećeno.
Međutim, moram da ispravim nekoliko stvari za zajednicu, jer ono što opisujete ne odražava stvarnu situaciju:
Vaša žalba je još uvek otvorena i aktivno se istražuje. Nije zatvorena, niti je još doneta odluka. Zato u ovoj fazi nema ishoda niti isplate.
Kazino Guru ne „štiti kazino". Naša uloga je da ispitamo dokaze, proverimo vremenski okvir i osiguramo da je zahtev za odgovorno kockanje pravilno procenjen pre nego što se donese bilo kakav zaključak. Taj proces zahteva vreme, posebno u složenim slučajevima.
Razumem koliko vam je ovo teško, ali objavljivanje optužbi i ponavljanje istih izjava na forumu ne ubrzava istragu i ne menja ishod.
Čim se žalba zaključi, rezultat će biti objavljen na uvid svima.
I’m really sorry you’re feeling this frustrated and overwhelmed.
However, I need to correct a few things for the community, because what you are describing does not reflect the actual situation:
Your complaint is still open and actively being investigated. It has not been closed, and it has not been decided yet. That is why there is no outcome and no payment at this stage.
Casino Guru is not "protecting the casino". Our role is to examine the evidence, verify the timeline, and make sure the responsible gambling request is assessed correctly before any conclusion is reached. That process takes time, especially in complex cases.
I understand how difficult this is for you, but posting accusations and repeating the same statements on the forum does not speed up the investigation and does not change the outcome.
As soon as the complaint reaches a conclusion, the result will be published for everyone to see.
Automatski prevedeno: