Ovo je mejl koji sam juče dobio od tada
Hvala vam što ste kontaktirali Betvai korisničku podršku.
Rezime žalbe
Primili smo žalbu u kojoj navodite da ste mogli da registrujete drugi nalog, uprkos tome što ste bili isključeni, i kao rezultat toga zatražili povraćaj uplaćenih depozita.
Odgovor
Betvai želi da vam se zahvali što ste izrazili svoju zabrinutost i cenimo vaše povratne informacije.
Nakon detaljnog pregleda vašeg naloga, možemo potvrditi da ste uspeli da zaobiđete blokade isključenja postavljene na vaš Betvai nalog Lisamac79 izmenom podataka o registrovanom nalogu.
Imajte na umu da kao odgovoran operater, Betvai ima brojne mere da spreči Isključenog klijenta da deponuje sredstva na novoregistrovani Betvai račun za igre.
Uz to, Betvai je ograničen na stepen u pogledu sprečavanja Isključenog klijenta da deponuje, jer se metod prevencije oslanja na podatke o klijentu koje je registrovao, a ne nužno samo na podnete dokumente. Ako korisnik registruje naloge sa različitim detaljima, ovo možda neće biti otkriveno, a novoregistrovani korisnik će moći da zaobiđe prethodno isključenje primenjeno na registrovani Betvai nalog za igre. Primarna odgovornost pada na klijenta da obezbedi tačne informacije prilikom registracije naloga, kao i da ne registruje nove naloge dok je isključen jer to nije dozvoljeno.
Pozivamo vas da osigurate da su navedeni detalji tačni i da se ni na koji način ne menjaju kako bi se zaobišle zaštitne mere za isključenje koje su postavljene.
Na osnovu gore navedenog, sa žaljenjem vas obaveštavamo da je vaš zahtev za povraćaj vaših depozita uplaćenih Betvai-u odbijen.
Iako saosećamo sa vašom situacijom, možemo potvrditi da u vezi sa odredbama Betvai-a o društvenoj odgovornosti možemo potvrditi da su vam pružene sve razumne mere koje su na raspolaganju.
Zbog izjava koje su date nakon podnošenja žalbe, želeli bismo da vas uputimo na sledeće alate, ako vam zatreba bilo kakva dodatna pomoć u vezi sa odgovornim kockanjem
This is the email I recieved from then yesterday
Thank you for contacting Betway Customer Care.
Complaint Summary
We received a complaint whereby you state that you were able to register another account, despite being Excluded and as a result requested a refund of deposits made.
Response
Betway would like to thank you for raising your concerns and we appreciate your feedback provided.
After a thorough review of your account, we can confirm that you were able to circumvent the Exclusion blocks placed on your Betway account Lisamac79 by altering registered account details.
Kindly be advised that as a responsible operator, Betway has numerous measures in place to prevent an Excluded customer from depositing funds into a newly registered Betway gaming account.
With that being said, Betway is limited to a degree in regard to preventing an Excluded customer from depositing, as the method of prevention relies on the customer’s details that they have registered, and not necessarily solely on the documents submitted. Should a customer register accounts with different details, this may not be detected, and a newly registered customer will be able to circumvent a previous Exclusion applied to a registered Betway gaming account. The primary responsibility does fall on the customer to make sure they provide the correct information when registering accounts, as well as not to register new accounts whilst being Excluded as this is not permitted.
We urge you to ensure that the details provided are correct and are not being altered in any way to bypass the Exclusion safeguards which have been put in place.
Based on the above, we regret to inform you that your request for a refund of your deposits made to Betway has been denied.
Whilst we do sympathise with your situation, we can confirm that with regards to Betway’s Social Responsibility provisions, we can confirm that all reasonable measures available had been provided to you.
Due to concerning statements made upon lodging your complaint, we would like to refer you to the following tools, should you require any further Responsible Gambling assistance
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