pre 3 nedelja
Već sam tražio zabranu zbog zavisnosti 7. januara. Potrošio sam preko 530 evra i neće da zatvore račun. Tražili su od mene da validiram račun kako bi mogli da ga zatvore. Ovo nije normalno.
Automatski prevedeno:
Blokirajte nalog zbog zavisnosti
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pre 3 nedelja
kašnjenja u plaćanju.
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pre 3 nedelja
Upravo sam završio ćaskanje. Ovo je neverovatno. 
Kako mogu da misle da je normalno da šalju dokumenta da me blokiraju? A ja i dalje moram da čekam! Ovo je ludo od 7. januara. Radim ovo već skoro 10 godina i ovo mi se nikada ranije nije desilo.
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pre 3 nedelja
Hello, if something is not okay, I suggets you update the closed complaint 👈 As I can see, you marked it as resolved yourself.
In any case it is normal to require a full verification to close someone's account due to gambling addiction. By doing so, the casino system has a better chance to prevent such a player from opening another account or to flag the next account more quickly. It is a safety measure.
Izmenjeno
pre 3 nedelja
Dobro jutro.
Ponovo sam zatvorio žalbu jer ne vidim da mi iko može pomoći. Ponovo sam je otvorio jer je vrhunac sramote što tražim blokadu skoro 20 dana i to je ovako sramotno.
Imam još jednu žalbu već oko 3 nedelje i nisam dobio nikakav odgovor.
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pre 3 nedelja
I ponovo sam otvorio žalbu sledećeg dana.
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pre 3 nedelja
Već sam iz odgovora shvatio da neću ništa dobiti - ovo je prvi kazino kome se ovo desilo. Ali u redu je, možete to označiti kao rešeno ili šta god želite. Prijatno popodne.
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pre 3 nedelja
Well, I understand you closed the account because you felt like it led nowhere. However, closing the process made that choice a reality. So, under such circumstances, there is truly no help we can offer. Complaining truly needs time and patience. Atilla asked you the necessary questions, you sent updates, and then you decided that the situation was not progressing. It is your call, of course. Did you perhaps know that there is a timer informing you that each party has 7 days to respond?
In any case, it would be beneficial for struggling players to avoid casinos completely, as the account closure process is not always smooth and requires time and efforts.
Take care, please.
pre 1 nedelje
Dobro veče
Želeo sam da vas obavestim da je posle mesec dana nalog i dalje aktivan i otvoren 
Upravo sam se prijavio i pitao u ćaskanju... na kraju krajeva, oni ne obavljaju svoj posao blokiranja kada mi to tražimo zbog zavisnosti.
Laku noć
Automatski prevedeno:
pre 1 nedelje
Hello, thanks for the follow-up. I understand that two weeks ago you marked the complaint as resolved because it led nowhere. In my opinion, the casino does not care very much. 🙁
pre 1 nedelje
Tako je, njih nije briga
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pre 1 nedelje
Would you perhaps say that something has changed? On one hand, it is good that the account was verified, but I wonder what it actually solves in this context.
pre 1 nedelje
Nije ništa rešilo! Još gore, nakon verifikacije, račun je i dalje otvoren. Nisam bio blokiran i zadržali su oko 570 evra. Uplatiću ga svakog trenutka i dozvoliće mi. Jednostavno ih nije briga.
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pre 1 nedelje
Oh, so there is also an active balance that should be withdrawn.
I guess it is quite pointless to say this is a very poor example of how it should be managed; it feels obvious.
I'm sorry you went through this. I don't know if reopening the complaint solves it, but it allows for consequences to be concluded. Well, at least.
pre 1 nedelje
Nema aktivnog stanja, samo ono što sam potrošio jer nisu blokirali račun. Žalba je ponovo otvorena.
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OdgovoriCitiraj1
pre 4 dana
Your complaint resolver will get back to you as soon as possible.
Please hang in there.
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