Objavljujem ovo kako bih razotkrio ogorčen neuspeh sajta Coincasino.com da zaštiti ranjivog igrača i njihovo kasnije odbijanje da poštuju nagodbu na koju su se javno obavezali.
Dokazano kršenje: Sistemski kvar
Podneo sam žalbu CasinoGuru-u u kojoj sam detaljno opisao kako je sistem Coincasino.com fundamentalno pokvaren. Uprkos mom aktivnom samoisključivanju zbog zavisnosti od kockanja, više puta sam uspeo da kreiram i potpuno KYC-verifikujem više duplih naloga koristeći potpuno istu zvaničnu ličnu kartu, ime i lične podatke.
Ovo pokazuje grub, sistemski propust njihove dužnosti odgovornog kockanja. Bili su svesni mog isključenog statusa ipak su prihvatili moje depozite.
Pobeda i javno obećanje kazino gurua
Centar za rešavanje sporova CasinoGuru-a je istražio slučaj, a ishod je bio pobeda u moju korist.
Ključno je da je predstavnik Coincasino.com javno priznao svoj neuspeh u temi žalbi i izjavio:
„Kada je duplikat naloga identifikovan, on je odmah zatvoren u skladu sa našom Politikom odgovornog kockanja. Imajte u vidu da će biti izdato puno vraćanje novca za depozite izvršene na drugom nalogu."
Trenutna pozicija kompanije Coincasino: Ćutanje i odbijanje
Uprkos ovoj javnoj, dokumentovanoj obavezi o potpunom povraćaju novca, Coincasino.com je potpuno prestao sa saradnjom.
Odloženi i nepotpuni povraćaj novca: Nisu uspeli da izdaju potpuni povraćaj depozita za sve otvorene račune zbog svoje nepažnje.
Prividi na svim kanalima: Prekinuli su svu komunikaciju u originalnoj temi žalbi na CasinoGuru, efikasno napuštajući proces rešavanja. Takođe ignorišu sve moje direktne imejlove.
Priznali su krivicu, obećali da će platiti, a sada potpuno ignorišu stvar.
Zahtev za akciju
Sada eskaliram ovaj problem na svim platformama (AskGamblers, Bitcointalk, LinkedIn) i podnosim formalnu žalbu nadležnom organu za igre na sreću Anjouan.
Upozoravam sve potencijalne igrače: Coincasino.com nije bezbedno okruženje. Njihove politike odgovornog kockanja ne postoje, a kada se dokaže da su pogrešne, jednostavno odbijaju da isplate dogovoreni iznos, šteteći integritetu celog procesa rešavanja sporova.
Zahtevam hitan i potpun povraćaj svih depozita izvršenih na svim dupliranim računima otvorenim nakon mog samoisključenja.
I am posting this to expose Coincasino.com's egregious failure to protect a vulnerable player and their subsequent refusal to honor a settlement they publicly committed to.
The Proven Violation: A Systemic Failure
I filed a complaint with CasinoGuru detailing how Coincasino.com's system is fundamentally broken. Despite my active self-exclusion due to a gambling addiction, I was repeatedly able to create and fully KYC-verify multiple duplicate accounts using the exact same official ID card, name, and personal details.
This demonstrates a gross, systemic failure of their responsible gambling duty. They were aware of my excluded status and still accepted my deposits.
The CasinoGuru Victory & Public Promise
The CasinoGuru Resolution Center investigated the case, and the outcome was a win in my favor.
Crucially, a representative from Coincasino.com publicly admitted their failure on the complaint thread and stated:
"Once the duplicate account was identified, it was closed immediately in accordance with our Responsible Gambling Policy. Please note that a full refund for the deposits made on the second account will be issued."
Coincasino's Current Position: Silence and Refusal
Despite this public, recorded commitment to a full refund, Coincasino.com has completely stopped cooperating.
Delayed and Incomplete Refund: They have failed to issue the full deposit refund for all accounts opened due to their negligence.
Ghosting on All Channels: They have ceased all communication on the original CasinoGuru complaint thread, effectively abandoning the resolution process. They are also ignoring all my direct emails.
They admitted fault, promised to pay, and are now ignoring the matter entirely.
Demand for Action
I am now escalating this issue across all platforms (AskGamblers, Bitcointalk, LinkedIn) and filing a formal complaint with the Anjouan Gaming authority.
I warn all potential players: Coincasino.com is not a safe environment. Their Responsible Gambling policies are non-existent, and when proven wrong, they simply refuse to pay the agreed-upon settlement, damaging the integrity of the entire dispute resolution process.
I demand the immediate and full reimbursement of all deposits made on all duplicate accounts opened after my self-exclusion.
Automatski prevedeno:
