Zdravo tamo.
Prošao sam kroz vašu žalbu da bih se upoznao sa slučajem.
Žao mi je što ovaj kazino nema mogućnost postavljanja vaših ograničenja, što je u svakom slučaju od velike pomoći.
Nažalost, niste naveli razlog za zatvaranje naloga, kao zbog problema sa kockanjem. Samo u tim slučajevima, kada igrač jasno napiše ovakav razlog, kazino mora učiniti sve da odmah zatvori račun, a ako to nije u mogućnosti, treba da vrati sve depozite. Što se dešavalo u mnogim slučajevima.
Ipak, hajde da ne idemo dalje, i da sačekamo da se vaša žalba pomakne dalje i postigne svoje rešenje.
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Hello there.
I went through your complaint to get familiar with the case.
I am sorry that this casino doesn't have the option to set your limits, which is surely very helpful in any case.
Unfortunately, though, you didn't state the reason for closing your account, as because of gambling issue. Only in these cases, when a player clearly writes this kind of reason, the casino must do everything to close the account right away, and if they are not able to do so, they need to pay all the deposits back. Which happened in many cases.
Let's not go ahead though, and wait for your complaint to move forward and reach its resolution.
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evo 2 stavke koje pokazuju da 'odgovorno igranje' više ne postoji u aplikaciji
