Verovatno bih počeo tako što bih odabrao kazina sa visokom ocenom bezbednosti, jer oni obično komuniciraju sa nama, i ako se nešto slično desi, pokušaćemo da vam pomognemo — i važno je da i kazino odgovori. Ako oni ne odgovore ni na šta, onda je teško bilo šta rešiti.
Još jedna stvar koju bih želeo da napomenem jeste da igrači moraju da razlikuju, na primer, samoisključenje od zatvaranja naloga. Ali ako igrač kaže da ima zavisnost od kockanja, kazino treba da reaguje što je pre moguće kako bi se osiguralo da igrač više ne može da igra. Međutim, znam da neki ljudi pokušavaju da iskoriste ovo, a zatim zahtevaju povraćaj novca od kazina.
Dakle, po našem mišljenju, uvek je potrebno reći kazinu šta se dešava i da imate zavisnost od kockanja ako je to zaista slučaj. Kazino bi trebalo da reaguje, a ako to ne učini, mi uvek pokušavamo da pomognemo. Igrači, međutim, ne mogu očekivati da će kazino zatvoriti njihove račune za nekoliko sekundi. Ako to urade u roku od nekoliko dana - oko tri - mislim da je to u redu. Ako treba dugo vremena, to definitivno nije u redu. Dakle, to zavisi od različitih okolnosti, a tako i mi pristupamo tome.
I’d probably start by choosing casinos with a high safety rating, because those usually communicate with us, and if anything like that happens, we’ll try to help you—and it’s important that the casino responds as well. If they don’t respond to anything, then it’s hard to resolve anything.
Another thing I’d like to mention is that players need to distinguish, for example, between self-exclusion and account closure. But if a player says they have a gambling addiction, the casino should respond as quickly as possible to ensure the player can no longer play. I know, however, that some people try to take advantage of this and then demand refunds from the casino.
So, in our opinion, it’s always necessary to tell the casino what’s going on and that you have a gambling addiction if that’s truly the case. The casino should respond, and if it doesn’t, we always try to help. Players, however, can’t expect the casino to close their accounts in a matter of seconds. If they do it within a few days—about three—I think that’s fine. If it takes a long time, that’s definitely not okay. So it depends on various circumstances, which is how we approach it as well.
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