Kazino: Kazino Intense
https://vvv.intensedžekpot.com/?comLogin=1
Detalji žalbe:
Podnosim ovu žalbu u vezi sa pitanjem odgovornog kockanja.
2023. godine sam kontaktirao kazino putem e-pošte i jasno zatražio trajno zatvaranje naloga i samoisključenje zbog zavisnosti od kockanja. U toj komunikaciji sam eksplicitno objasnio da imam problem sa kockanjem i zatražio da mi se nalog trajno blokira kako više ne bih mogao da pristupim platformi.
Uprkos ovom zahtevu, moj nalog je ostao aktivan i još uvek sam mogao da se prijavim i uplaćujem depozite u više navrata.
Ovi depoziti su obrađeni putem načina plaćanja kao što su Skrill i PaysafeCard.
Kasnije sam ponovo kontaktirao kazino zahtevajući zatvaranje računa. Međutim, račun je ostao aktivan značajan period i depoziti su se i dalje primali.
Tek nedavno, nakon ponovljenih žalbi, kazino mi je konačno blokirao nalog.
Kada igrač zatraži samoisključenje zbog zavisnosti od kockanja, operater treba odmah da blokira nalog i spreči dalje uplate.
Tražim pravedan pregled ovog slučaja i prijateljsko rešenje u vezi sa depozitima uplaćenim nakon mog zahteva za samoisključenje.
Mogu da obezbedim komunikaciju putem e-pošte, evidenciju transakcija i dodatnu dokumentaciju ako je potrebno.
Casino: Casino Intense
https://www.intensejackpot.com/?comLogin=1
Complaint details:
I am submitting this complaint regarding a responsible gambling issue.
In 2023 I contacted the casino by email and clearly requested permanent account closure and self-exclusion due to gambling addiction. In that communication I explicitly explained that I had a gambling problem and asked that my account be permanently blocked so that I could no longer access the platform.
Despite this request, my account remained active and I was still able to log in and make deposits on multiple occasions.
These deposits were processed through payment methods such as Skrill and PaysafeCard.
Later I contacted the casino again requesting account closure. However, the account continued to remain active for a significant period and deposits continued to be accepted.
Only recently, after repeated complaints, the casino finally blocked my account.
Once a player requests self-exclusion due to gambling addiction, the operator should immediately block the account and prevent further deposits.
I am requesting a fair review of this case and an amicable resolution regarding the deposits made after my self-exclusion request.
I can provide email communications, transaction records and additional documentation if required.
Automatski prevedeno:
