Casino: Casino Intense
https://www.intensejackpot.com/?comLogin=1
Complaint details:
I am submitting this complaint regarding a responsible gambling issue.
In 2023 I contacted the casino by email and clearly requested permanent account closure and self-exclusion due to gambling addiction. In that communication I explicitly explained that I had a gambling problem and asked that my account be permanently blocked so that I could no longer access the platform.
Despite this request, my account remained active and I was still able to log in and make deposits on multiple occasions.
These deposits were processed through payment methods such as Skrill and PaysafeCard.
Later I contacted the casino again requesting account closure. However, the account continued to remain active for a significant period and deposits continued to be accepted.
Only recently, after repeated complaints, the casino finally blocked my account.
Once a player requests self-exclusion due to gambling addiction, the operator should immediately block the account and prevent further deposits.
I am requesting a fair review of this case and an amicable resolution regarding the deposits made after my self-exclusion request.
I can provide email communications, transaction records and additional documentation if required.
