Samokomitet Legiana ne funkcioniše.

3.398 pregleda 12 odgovora |

Samsam213pre 10 meseci

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Srebro

Nemačka

pre 10 meseci

OriginalPrevod

zdravo,

Pišem ovde na nemačkom. Video sam da postoji funkcija prevodioca. Nadam se da je to u redu. Ali mogu pisati i na engleskom. Nažalost, potpuno sam izgubio kontrolu u poslednjih nekoliko dana i nedelja. Izgubio sam oko 7.000 evra. Sada sedim ovde, potpuno iscrpljen i na kraj pameti. Potpuno sam depresivan, i osećam se jako loše.

Šta se desilo?

Počeo sam u Robocat kazinu, gde sam uplatio „samo" nekoliko stotina evra. Tada sam se blokirao. Bilo je veoma teško i dugo je trajalo, ali je uspelo. Onda sam se prijavio za Legiano. Dva kazina pripadaju zajedno, zar ne? (Rabidi Nv). Tamo sam položio mnogo novca. Više puta sam tražio zatvaranje naloga i samoisključivanje. O svojoj zavisnosti od kockanja i problematičnom ponašanju sam se obratio putem e-pošte i ćaskanja uživo i želeo sam da me blokiraju. Moji zahtevi su uvek izbegavani, ignorisani ili sam dobijao poruke od VIP menadžera. Ponekad sam dobijao odgovor, a ovde su tražili potvrdu mog blokiranja. Čak i nakon što sam potvrdio blokadu, moj nalog nije zatvoren/blokiran. Moji zahtevi za blokiranje putem ćaskanja uživo su uvek bili ignorisani i upućivali su me na blokiranje e-pošte. Uvek su mi govorili da želim da me blokiraju zbog problema i zavisnosti od kockanja. Ponekad je na moje zahteve odgovoreno na drugom jeziku (zašto?). Na neke od mojih zahteva za blokiranje odgovoreno je bonusima ili drugim ponudama. Smatram ovo veoma sumnjivim. Da li imam šanse da dobijem povraćaj novca? Ima li ovde nekih moderatora koji imaju kontakt sa kazinom i mogu da mi pomognu?

Hvala vam puno ako neko može da mi pomogne ovde!

Automatski prevedeno:

Social Media & Community Specialist

pre 10 meseci

OriginalPrevod

Hello, I believe the translator works well; don't worry about that.

I'm sorry to see what you have been through, and I won't pretend I know how you must feel. At least I will do my best to help cover the self-exclusion in casinos for you.

The way I see it, a refund will, however, not overcome possible relapses. Are you seeking a therapist or need contact, perhaps? Consult this search tool. 👈

A quick contact - just in case:

+49 6131 177 381

First of all, there is no general way to self-exclude everywhere so the best approach to effectively self-exclude is by asking for support and following advice in every specific casino - always state you are addicted - that's super important.

Sometimes, you need to send an email request to a specific email; sometimes the support can go through that immediately; in some cases, the KYC needs to be fulfilled, or you may also come across different scenarios. It just depends on the casino, the current situation, and its terms.

However, the casino should take immediate action and avoid any unnecessary delays, bonus offers, or small talk if any player expresses the problem clearly. Your experience has been different, in my opinion. 🙁

If the casino failed to address your self-exclusion request properly, a refund may be a fair solution. Have you kept screenshots of such requests and communication - emails, chats, anything available? Normally, I would strongly suggest filing a complaint against the casinos, though I imagine it must be difficult to deal with the topic, so let me know if it is ok for you to undergo such form of investigation

Srebro

Nemačka

pre 10 meseci

OriginalPrevod

zdravo,

Hvala vam puno na povratnim informacijama i vremenu koje ste odvojili. Već sam podneo žalbu. Takođe sam za sada tražio pomoć i razgovarao sa prijateljem o tome šta se dogodilo. Zadržao sam samo neke od dokaza. Međutim, zatražio sam kopiju mojih prošlih ćaskanja uživo.

Automatski prevedeno:

Charlie_Manchester

Prošao kroz problem kockanja

Ujedinjeno Kraljevstvo

pre 10 meseci

OriginalPrevod

Hey,

I hope you are doing ok.

First of all well done on admitting that you have problems with controlling your gambling. This is the first step that you need to see before you can break free from it.

Can you explain a bit more about any steps you have taken to block access to these gambling sites.

You need to put space between you and these casinos.

Stay safe,

Charlie

Social Media & Community Specialist

pre 10 meseci

OriginalPrevod

zdravo,

Hvala vam puno na povratnim informacijama i vremenu koje ste odvojili. Već sam podneo žalbu. Takođe sam za sada tražio pomoć i razgovarao sa prijateljem o tome šta se dogodilo. Zadržao sam samo neke od dokaza. Međutim, zatražio sam kopiju mojih prošlih ćaskanja uživo.

Automatski prevedeno:

pre 10 meseci

OriginalPrevod

Hello,

glad to help; I hope you're hanging on.

I truly think you have nothing to risk with a complaint, and I'm glad you take that step. Based on my experiences, the chat logs or other sorts of evidence are essential for fair resolution; hence, good job trying to get those from the casino. We shall see what comes next.

If I may, I would also like to know a bit more about any steps you have taken to block access to these gambling sites. So, if you feel like talking, go ahead, please.

Just for you to know, the forum is going to be under less observation in the upcoming days because we are going to team building, but I'll do my best to catch up with you.

More importantly, it's great you have such a friend around!

Srebro

Nemačka

pre 10 meseci

OriginalPrevod

dobro veče,

Da, definitivno imam dokaz. Zatražio sam da razgovori uživo imaju još više dokaza. Nadam se da će između mene i Legiano kazina biti postignuta poštena nagodba. Moj nalog je od tada zatvoren. Kazino me je o tome obavestio u mojoj žalbi. Ja sam jasniji u glavi i mogu jasnije da razmišljam. Pokušavam da skrenem pažnju u ovom trenutku. U tome mi pomalo pomažu hobiji.

Nažalost, nisam u potpunosti razumeo vaše pitanje. Da li biste želeli da znate kako se uopšte distanciram od teme kockanja, ili biste želeli da znate kako sam želeo da se izvučem iz Legiana i šta sam uradio da to postignem?

Team building? To zvuči uzbudljivo! Da li se bavite i tim bildingom i igrama? Radio sam to ranije, i bilo je zaista uzbudljivo i sjajno. Nadam se da ćete se svi zabaviti i uživati u zajedničkom radu.

Hvala vam puno i želim vam lepo veče!

Automatski prevedeno:

Social Media & Community Specialist

pre 10 meseci

OriginalPrevod

Good day to you

It's wonderful to hear you're feeling better! Furthermore, the evidence and associated development of the whole case is another piece of good news.

Charlie and I were curious about how you planned to avoid casinos. I mean, your post was quite urgent and despite the fact that I hate to say that aloud, the problem may come back occasionally. Well, I imagine how it sounds, but you know that once you experience it, precautions may help you later.

For now, let's just say I'll be around if you want to discuss safer gambling— no pressure, just possibilities.

Well, when it comes to the team building, this one is especially for me about working sessions and good food. 🙂 However, we regularly attend the Casino Guru Games, which focus entirely on team-based activities and games. The last time, I was so exhausted I could not walk the last day.

Thank you too and enjoy the day, stay positive.

Srebro

Nemačka

pre 10 meseci

OriginalPrevod

zdravo,

Dajem sve od sebe da se oduprem želji za kockanjem. Već neko vreme sam blokiran za Oasis u Nemačkoj. Kada zatvorim ovaj slučaj, pobrinuću se da se isključim iz svih onlajn provajdera. Vidim da stvari idu napred, i to je dobro! Sada samo treba da nastavim sa žalbom, a onda će se stvari popraviti i finansijski.

Da li vidite moju žalbu?

Pozdrav

Automatski prevedeno:

Social Media & Community Specialist

pre 10 meseci

OriginalPrevod

Hello!

Every minute you resist is a victory! Perhaps turning off the phone/tablet/pc and taking a walk when you feel stressed out might help a bit... It sometimes works for me.

Alternatively, try to calm down with the Droodles - link here 👈👈 It is not supposed to be about the score but about resetting the urge and mental presence to a calmer level.

I also see the complaint moving in a positive direction, so I hope it won't take long!

If you don't mind, I'd like to share a tool we've been working on since excluding from all casinos is not that easy, and I imagine keeping up the list might be handy:

The Self-Exclusion Assistance Tool 👈

Tell me how you are doing or let me know about any complaint progress I might have overlooked. 🙏

Srebro

Nemačka

pre 10 meseci

OriginalPrevod

Zdravo Radka,

Hvala što ste dali linkove. Već sam ih pogledao. Ali ipak više volim da se smirim izlazeći napolje ili me ometaju prijatelji.

Nažalost, nisam čuo ništa o svojoj žalbi, a Casino Guru još uvek čeka odgovor. Poslao sam sve potrebne informacije. Da li sam nešto propustio, ili moram nešto da uradim? Možete li molim vas pitati za mene? Izvinite ako vršim pritisak na vas, ali stvarno želim da se za sada što pre sklonim sa ove teme i da se pobrinem za sebe. I lično imam mnogo posla, a to trenutno ne olakšava stvari.

Zaista bih vam bio veoma zahvalan

Pozdrav i prijatan dan 🙂

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Srebro

Nemačka

pre 10 meseci

OriginalPrevod

Ali zaboravio sam da pomenem najvažniju stvar: do sada sam ostao bez kockanja. Misli su definitivno tu, ali ja sam ostao nepokolebljiv. Međutim, tema kockanja je i dalje veoma prisutna. Čak sam morao da preduzmem akciju i promenim e-poštu i društvene mreže jer me moj algoritam često suočava sa ovom temom.

Automatski prevedeno:

Social Media & Community Specialist

pre 10 meseci

OriginalPrevod

Ali zaboravio sam da pomenem najvažniju stvar: do sada sam ostao bez kockanja. Misli su definitivno tu, ali ja sam ostao nepokolebljiv. Međutim, tema kockanja je i dalje veoma prisutna. Čak sam morao da preduzmem akciju i promenim e-poštu i društvene mreže jer me moj algoritam često suočava sa ovom temom.

Automatski prevedeno:

pre 10 meseci

OriginalPrevod

Hold on! You're doing great! Your decision to cut off all channels is commendable; this is indeed one of the most unpleasant aspects of social media. I will write down a reminder for the other players who are in comparable circumstances. I sincerely appreciate everything you have done, and I am hoping you will overcome the compulsion as much as possible.

Izmenjeno

Social Media & Community Specialist

pre 10 meseci

OriginalPrevod

Zdravo Radka,

Hvala što ste dali linkove. Već sam ih pogledao. Ali ipak više volim da se smirim izlazeći napolje ili me ometaju prijatelji.

Nažalost, nisam čuo ništa o svojoj žalbi, a Casino Guru još uvek čeka odgovor. Poslao sam sve potrebne informacije. Da li sam nešto propustio, ili moram nešto da uradim? Možete li molim vas pitati za mene? Izvinite ako vršim pritisak na vas, ali stvarno želim da se za sada što pre sklonim sa ove teme i da se pobrinem za sebe. I lično imam mnogo posla, a to trenutno ne olakšava stvari.

Zaista bih vam bio veoma zahvalan

Pozdrav i prijatan dan 🙂

Automatski prevedeno:

pre 10 meseci

OriginalPrevod

Hello Samsam213!

Well, I wish the process would be much smoother, but do you remember me saying it usually takes some time? It does. Each party involved has a 7-day time frame. Perhaps this description helps:

"Each involved party (you, the casino, or the Casino Guru team) has seven days to respond when they are required to do so to move the complaint forward. When this period elapses without a response, we usually choose to prolong the time limit by another seven days.

As the successful resolution of a complaint often takes a lot of communication between all three parties, the total time can add up. The average time it takes to close successfully-resolved complaints is roughly 21 days from the date they were submitted, but again, this varies a lot from one complaint to another."

However, it appears that you have made progress and reached an agreement. Could you kindly let me know once you receive the refund, please?

Wish you an easy day - free of struggling! ✨

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