Zatvorite nalog zbog zavisnosti od kockanja a oni otvore drugi sa vašim istim podacima odgovorno kockanje 0 i povrh toga vam ne odgovaraju nikakvim objašnjenjem ne pojašnjavaju zašto su to uradili stvarajući nepopravljivu štetu koja je dovela do strašne bolesti i veoma loš kraj
Hey, I've already replied to you here: https://casino.guru/forum/casinos/velobet-casino---general-discussion/8#post-96805 so it would be nice if the conversation was kept in one thread to keep it all straightforward.
Thank you. 👍
Veoma loš kazino, loš u isplatama, loš u depozitima, čuvaju vam novac, kažete im da ste zavisni od kockanja i oni vam otvore drugi račun sa vašim podacima i novac nestaje sa računa.
Velobet.com nije licenciran, dozvoljava Špancima da se registruju i igraju i dozvoljava igračima koji su zavisni od kockanja da igraju ponovo, što je sve dozvoljeno i pokriveno.
Ali sve ovo neće ostati ovako, oni će platiti, ali ni oni koji ih prikrivaju neće biti osporavani.
I have already expressed my answer to this in the following thread: https://casino.guru/forum/casinos/velobet-casino---general-discussion/10#post-97792
It's not necessary to post it in three different ones, so it would be best if we keep the conversation in one so we don't get lost in it. I don't see much point in writing the same thing several times to different threads.
I opet vam ponavljam da je zavisnost od kockanja veoma ozbiljna i ozbiljna tema da joj ne pridajete značaj koji joj pridajete vi. Na snimku ekrana je vrlo jasno kako opisujem svoj problem i oni to čitaju i kasnije mi odgovaraju e-poštom. Nema više šta da se kaže, zato ćete znati zašto ne žele da saznaju istinu, počev od toga što na vašoj stranici piše da španski igrači nisu dozvoljeni i poslao sam im dva različita naloga sa španskom registracijom . Ne znam zašto ne priznaju istinu, znaćete.
Dear player,
Since we have decided to restrict you from the forum since we are confident this conversation is going nowhere, even in many other threads, and you also appear to be resistant to caring explanations, this is one of the last posts for you, where I mainly care to explain the restricted countries to others.
Starting with this:
All casinos accept players from certain countries only, with the rest of the countries being 'restricted'. This means that players from these restricted countries are not allowed to open an account and play in the casino. This is the same for all gambling sites, but what differs is how casinos deal with players from restricted countries.
The casino's point of view
Many casinos only state the restricted countries in their T&Cs, so it's the responsibility of players to check whether they are allowed to play at them or not.
Whenever someone from a restricted country registers, these casinos allow them to create an account, but only let them know about the restriction when they want to make a withdrawal. As long as a player is losing, the casino is OK with it, but as soon as the player wins and wants to withdraw money, they use the 'restricted countries' rule to decline the withdrawal and block the player's account.
This is, of course, extremely unfair, as players might register without knowing about the restrictions, and casinos are taking advantage of their mistake, often knowingly and intentionally.
The player's point of view
If a player is able to access the casino's website, open the registration form, create an account, deposit and play, it's understandable that they assume that they are allowed to play at this casino.
Some experienced or careful players might read the T&Cs and find out that their country is restricted, but these players are definitely in the minority.
Our position
It is not acceptable to let players gamble if a casino knows that they are from a restricted country and if the casino plans to refer to the rule about restricted countries whenever a player requests their first withdrawal. This is completely against the rules of fair play, as the casino is knowingly letting a player wager money without a chance to actually win something in return.
Many casinos claim that this is difficult or impossible to implement into their systems, but it is simply about comparing the player's country of residence with the list of restricted or allowed countries; therefore, we do not consider it to be that difficult on a technological level.
Our recommendations for casinos
The right thing to do is to check for restricted countries during the account creation process, and to not allow players from restricted countries to register and play. If the casino knows about restricted countries and also knows the player's country of residence, it's not a big issue to enforce this rule.
If the casino allows a player from a restricted country to play because it hasn't implemented this check, it should accept that it was the casino's mistake and pay out all winnings to the player despite the fact that they shouldn't have been allowed to play in the first place, provided that the player hasn't done anything else that's against the rules.
Requirements for both 'fair casinos' and 'fair and safe casinos'
For a casino to be classified as a 'fair casino' or a 'fair and safe casino' by our review team, it must not allow players from restricted countries to create an account and play. The check for restricted countries must be done during the account-creation process.
(Source - Casino Guru Fair Gambling Codex)
I hope it is pretty straight-forward to recognize that the whole situation is more complex, and that the information we provide in the review may be viewed differently by players.
Not only do we consult terms and conditions, but we also consider the way registration is held. Thus, when it comes to complaints, the Team sticks to the aforementioned Fair Gambling Codex, considering each case at a time.
Hopefully, the given suggestion will spare others possible issues when asking for self-exclusion:
"When applying for the self-exclusion, state the reason why you want your account to be deactivated clearly and specify the time period. Also, email "Subject" should be clearly marked and easily recognizable as casino support receives many requests per day hence, if it’s visibly marked you stand a better chance to have your request granted as soon as possible. I would also strongly recommend that you always save your self-exclusion request so that you have valid proof of such action."
Please understand that dealing with the numerous charges you have leveled at us is not within our daily capabilities. Complaints are good example, speaking of which - the last one 👈
I imagine you feel mistreated, so please, find another forum that better suits your interests.
To su samo kontradiktorni uslovi i odredbe svih kazina uopšte, a ja takođe kažem da ko god o svemu tome odlučuje, ako se vodi na sud, sudija je, sudija može poništiti bilo koje uslove bilo kog kazina! Pravila i uslovi su glupost, kazina pokušavaju da vas zajebaju kada dobijete, samo da kažu da ste prekršili neke od uslova, ništa više od trika, danas ako odete u tržni centar i prijavite se na javni internet mreže, ili čak idite kod rođaka, i prijavite se na svoj nalog ili čak preko mobilnih podataka preko satelita, koji nije dinamičan (menja se svaki put kada se prijavite) tako da se jednostavno prijavite na IP na koji se drugi igrač prijavio već ste prekršili uslove kazina generalno već ste kažnjeni, tako da ne vidim logiku u tome da je idiotski, zamislite da odete kod rođaka i morate da ih pitate da li imaju račun u kazinu k ili i, samo da ne kršim odredbe i uslove, sa nečim što je sam život manje važan od običnog kazina, (možda sam klovn).
I don't think you're thinking wrong. But if we know in advance that such things can cause inconvenience, then we have to be careful, because a lot of people are trying to abuse it anyway, and that's why casinos usually have it included in their Terms and Conditions.
Loša strana je kada kazino takođe koristi ovo da naškodi igraču, ali sa druge strane nemoguće je održavati vezu sa samo jednim IP-om, jer nije dinamičan! Menja se svaki put kada isključite ruter ili koristite mobilne podatke preko satelita, mislim da bi kladionice trebalo da se prilagode ovome! Samo mišljenje.
And so, based on my experiences, we always want more supportive evidence from the casino.
The same IP address or dynamic IP address is just not enough to clearly state that the player has created several accounts.
Technically, these rules are to save casinos from bonus abusers, so saying that two players with one shared IP are just one person with two accounts won't stand too long. There must be some other connection or similar events, like taking registration bonuses on both accounts.
Quoting from the Fair Gambling Codex:
"Most casinos only check for duplicate accounts as a part of the verification process, which is generally done when a player asks for a withdrawal. If a player wins something on one of their duplicate accounts, the winnings are generally annulled. In some cases, the initial deposits might be returned to the player if the casino believes the duplicate account was created by accident.
The casino's point of view
Casinos only allow players to create one account to protect themselves against bonus abusers. Opening multiple accounts and trying to claim the welcome bonus more than once is one of a small number of ways that players can use to gain an advantage over the casino, or at least make the casino's advantage smaller. This is why it makes sense that casinos protect themselves by closing duplicate accounts.
Our position
We accept that it is the responsibility of players to make sure that they don't create multiple accounts at the same casino. Not because we think it's the right way to do it, but because it's the industry standard, and we cannot penalize all casinos that don't enforce the 'one account per player' rule the way we consider best. However, we believe and hope that checking for duplicate accounts during account creation will become the industry standard in the future and players will be better protected.
In the meantime, each case should be considered separately. If the casino finds out that a player has created five separate accounts and claimed the full bonus amount on each of them, it is likely that this is a bonus abuser, and the casino has every right to penalize them. On the other hand, if a casual player mistakenly creates two accounts and doesn't even claim the bonus, the casino shouldn't penalize them just because it has a rule that can be used against them.
Ali ako zatvorite nalog zbog zavisnosti od kockanja, čak i ako je to putem ćaskanja, a oni vam e-poštom odgovore da je vaš nalog zatvoren i sledećeg dana vam dozvole da otvorite drugi nalog sa istim ličnim podacima bez ičega obmanjivanja i bez zahteva svaki bonus i deponovanje sa istog bankovnog računa sa istim podacima, to nije odgovorno kockanje, oni to izostavljaju da bi iskoristili ranjivost igrača sa ovom bolešću i Acosta profitira od njih koji znaju da su ranjivi.
Good question, I'd like to quote my recent response to the very same topic:
"This is exactly the problem with the multiple accounts addicted players tend to create. Obviously, someone addicted just can't resist the urge to play, so he must get to the casino somehow despite his previously closed account.
I truly understand this situation. Frankly, when it comes to players protection, casinos are limited by their platform and software capabilities.
Just imagine the only "personal" detail such a platform compares with the history is an email address. As a result, you will be able to create as many accounts as you like because the email must always be unique. Under such circumstances, it does not actually matter whether you use your real name and address.
And because it's common knowledge that only one casino account is permitted, and using different personal details means failing the KYC, casino management may think all possibilities are covered. Sadly, the KYC usually comes after the initial withdrawal request. Accounts are not much investigated earlier, because it's part of the most likely inevitable KYC.
So, technically, there is a pretty tight spot for each addictive player, which may feel like a trap, and we're trying to explain that to casinos on every occasion."
Izvini Radka, iz svog neznanja još uvek ne razumem kako čovek koji zatvori račun zbog zavisnosti od kockanja i više nikada ne želi da ga otvori, kazino je odlično obavešten u ovom slučaju dozvoljava vam da kasnije otvorite drugi sa istim ime, prezime, datum rođenja, adresa, država, isti bankovni račun koji vrši depozite, sa moje tačke gledišta, postoji nekoliko tačaka koje treba uzeti u obzir da kazino ima odgovornost jer igrač sa ovim problemom ima samo opciju zatvaranje vrata da pokuša da se oporavi i ako to ne dozvole, može biti pakao, čak može dovesti do gorih stvari kao što je samoubistvo, tako da bi u ovim slučajevima sudija imao mnogo da kaže o ovoj prljavoj igri koju kazina prijavi se, hvala.
May I ask, if such a case has happened to you, actually? Which casino was it and when exactly did this happened? If you feel our complaint team could be of any help, feel free to say so, and we will do our best to help you out. We will not like to see this leading to any worst things, of course. Please let us know, how could we assist you. We'll wait for your reply here.
Zdravo Romi, hvala ti
Ako se ovo desi i desilo se na velobet.com.
Is there any way we can help out, actually? Please let us know, we will be glad to do it, for sure.
Iskustvo sa ovim kazinom, istina je da je to bilo najgore u mom životu. Nadam se da će se akcija protiv ovih tipova kazina kao što je velobet.com oštro sprovoditi. To je ono u čemu su mnogi od nas.
Well, I'm certainly sorry, but haven't you thought about filing a complaint if you've encountered such problems ? Our team would look into it and try to investigate everything necessary and maybe we could help. What do you say ? 🤔
Besplatni profesionalni edukativni kursevi za zaposlene u online kazinima usmereni na najbolje prakse u industriji, poboljšanje iskustva igrača i pošten pristup kockanju.
Inicijativu koju smo pokrenuli s ciljem stvaranja globalnog sistema samoisključenja, koji će omogućiti ranjivim igračima da blokiraju pristup svim mogućnostima online kockanja.
