Zdravo, na platformi 20bet tražio sam samoisključivanje. Prvo su mi dali preokret i na kraju sam se kladio na €1,500 koje sam izgubio, jer se nisam samoisključio dok im nisam rekao da ću ih prijaviti. Ne znam gde radi ovaj kazino, ali ovde u Španiji sam samoisključen. Želim da ih prijavim i želeo sam da znam gde da idem.
Hello, on the 20bet platform I asked for self-exclusion. First they gave me the runaround and I ended up betting €1,500 which I lost, because I didn't self-exclude until I told them that I would report them. I don't know where this casino operates but here in Spain I am self-excluded. I want to report them and I wanted to know where to go.
Buenas en la plataforma 20bet pedí la autoexclusión primero me dieron largas y acabe apostando 1500€ que perdí pues no me autoexclusión hasta que les dije que les IVA a denunciar.no se donde opera este casino pero aquí en España estoy autoexcluido quiero denunciarlos y quería saber dónde dirigirme
zdravo
ove situacije se obično odnose na preciznu komunikaciju, pa da počnem od najvažnije stvari, mogu li da znam kako ste tražili samoisključivanje, molim? Da li ste posebno spomenuli zavisnost od kockanja ili strah od gubitka kontrole?
To je takođe vrlo česta zabluda o ovom alatu. Nadam se da nećete imati ništa protiv da me pitate za detalje.
Uvek jasno navedite pitanja kockanja; niko to neće učiniti u vaše ime. Casino ćaskanje ili podrška odgovara na konkretne zahteve, a ishod može veoma značajno da varira u zavisnosti od konkretnog zahteva.
Međutim, da odgovorim na vaše pitanje, kazino 20bet je licenciran pod Curacao-om, a u slučaju da ste sigurni da je kazino napravio grešku ili nije bio dovoljno od pomoći, možete se žaliti i ovde.
Prođite kroz ovaj vodič 👈, molim.
Hi,
these situations are quite usually about precise communication, so to start with the most important thing, may I know how you asked for the self-exclusion, please? Did you specifically mention the gambling addiction or fear of losing control?
That's also a very common misconception about this tool. I hope you won't mind asking me for details.
Always state gambling issues clearly; no one will do that on your behalf. The casino chat or support responds to concrete requests, and the outcome may vary very significantly based on the specific request.
To answer your question, though, the casino 20bet is licensed under Curacao, and in case you are sure the casino made a mistake or was not helpful enough, you may also complain right here.
Go through this guide 👈, please.
Zdravo ponovo, u 16:53 poslao sam poruku 30bet putem mejla u kojoj sam naveo da želim da se isključim. Odgovorili su mi oko 22:00. Dragi igrače:
Žao nam je zbog vaše odluke da nas napustite!
Možemo li pitati zašto želite da zatvorite svoj nalog?
Radujemo se Vašem odgovoru.
S poštovanjem,
Tim za podršku kazina
Ali u ovom trenutku mi ne blokiraju nalog, tada počinjem da igram i to mi izmiče kontroli, to je bolest koja nema kontrolu.
Ono što ne razumem je zašto im je potrebno 6 sati da odgovore i ne prihvataju moje samoisključivanje, pokušavajući da produže vreme za zatvaranje naloga tako da se vratim na njega, pošto savršeno dobro znaju da je moj način igranja je van kontrole.
Hvala i srdačan pozdrav. Fer
Hello again, at 16:53 I sent a message to 30bet via email in which I stated that I wanted to exclude myself. They responded to me around 22:00. Dear player:
We regret your decision to leave us!
May we ask why you want to close your account?
We look forward to hearing from you.
Sincerely,
Casino Support Team
But they don't block my account at this time, that's when I start playing and it gets out of hand, it's an illness that has no control.
What I don't understand is why it takes them 6 hours to respond and they don't accept my self-exclusion, trying to extend the time to close my account so that I fall back into it, since they know perfectly well that my way of playing is out of control.
Thanks and best regards. Fer
Hola de nuevo yo a las 16:53 por vía mail mando un mensaje a30bet en el que pongo que quiero autoexcluirme. Ellos me responde sobre las 22h Estimado jugador:
¡Lamentamos su decisión de dejarnos!
¿Podemos preguntarle por qué desea cerrar su cuenta?
Esperamos tener noticias suyas.
Atentamente,
Equipo de soporte del casino
Pero no me bloquean la cuenta en este momento,entonces es cuando empiezo a jugar y se me va de las manos es una enfermedad que no tiene control.
Lo que no entiendo es como me tardan 6h en responder y no aceptan mi autoexclusion intentando alargar el tiempo para cerrarme la cuenta para que vuelva a caer pues saben perfectamente que mi manera de jugar es sin control.
Gracias y un saludo. Fer
zdravo
Ja to savršeno razumem, ali pitanje koje sam postavio ostaje. A odgovor je najvažniji ključ za razumevanje pristupa kazina vašem zahtevu. Stoga bih ponovo pitao:
Da li ste konkretno izjavili da gubite kontrolu ili da patite od zavisnosti od kockanja?
Ako nije, odgovor kazina je uobičajen i ima smisla.
Kao što sam ranije rekao, samoisključivanje samo po sebi ne znači neposrednu štetu. Neposredna šteta se pokazuje konkretnim razlogom. Dakle, verujem da je bio dobar korak da vas pitam o razlogu.
Da li ste odgovorili na pitanje kazina, molim?
Ljudi sa druge strane nisu upoznati sa vašim trenutnim uslovima, pa je na vama da objasnite šta je mimo tog zahteva - vama je u prilog da navedete razlog upravo da biste izbegli nesporazum.
Vrlo često se od kazina traži da se samoisključe jer igrači znaju da će kazino na kraju ponuditi bonus ili nadoknadu kako bi igrači ostali. Dakle, navođenje kompulzivnog pitanja trebalo bi da vas spasi od ove faze.
Da li razumete zašto je razlog toliko važan? Biti iskren znači ostati bolje zaštićen ako se ukaže potreba.
Biću ovde radi ažuriranja, naravno.
Ako mogu, da li govorimo o 20Bet kazinu ili 30Bet ili o opkladama? Primetio sam različita imena.
Hi,
I perfectly understand that, but the question I asked remains. And the answer is the most important key to understanding the casino's approach towards your request. Hence, I would like to ask again:
Did you specifically state you are losing control or that you suffer from gambling addiction?
If not, the casino's response is common and makes sense.
As I said earlier, self-exclusion alone does not mean immediate harm. The immediate harm is demonstrated by the concrete reason. So, I believe it was a good step to ask you about the reason.
Did you respond to the casino's question, please?
The people on the other side are not familiar with your current conditions, so it is up to you to explain what's beyond that request - it is in your own favor to state the reason precisely to avoid misunderstanding.
Very often, casinos are asked to self-exclude because players know the casino will eventually offer a bonus or compensation to make the players stay. So, stating a compulsive issue should save you from this phase.
Do you understand why the reason is so super important? Being honest means staying better protected if the need arises.
I'll be here for an update, of course.
If I may, are we talking about 20Bet Casino or 30Bet or bets? I spotted different names.
Rai
Pet, 31.01.25 10:03
Dragi igrače:
Žao nam je što ste odlučili da zatvorite svoj nalog, međutim, to je vaša odluka i mi smo udovoljili vašem zahtevu.
ugodan dan!
S poštovanjem,
Tim za podršku kazina
Fernando Toledo Portal
Pet, 31.01.25 07:20
Ako to uradite, podneću tužbu protiv vas.
Poslato iz Outlook-a za Android
________________________________
Od: 20Bet tim za podršku <9054575+VVHVF@tickets.livechatinc.com>
Poslano: petak, 31. januar 2025. u 7:59:00
Za: < >
Predmet: Re: Ulaznica #VVHVF: Samoisključivanje
Fernando Toledo Portal
Pet, 31.01.25 07:19
Želim da se zauvek isključim
Poslato iz Outlook-a za Android
________________________________
Od: 20Bet tim za podršku <9054575+VVHVF@tickets.livechatinc.com>
Poslano: petak, 31. januar 2025. u 7:59:00
Za: < >
Predmet: Re: Ulaznica #VVHVF: Samoisključivanje
Fernando Toledo Portal
Pet, 31.01.25 06:58
Želim da znam kako da uradim samoisključivanje
Poslato iz Outlook-a za Android
________________________________
Od: 20Bet tim za podršku <9054575+VVHVF@tickets.livechatinc.com>
Poslano: petak, 31. januar 2025. u 6:37:57
Za: < >
Predmet: Re: Ulaznica #VVHVF: Samoisključivanje
Samuel
Pet, 31.01.25 05:37
Dragi igrače:
Možete li preciznije da pojasnite na šta mislite u svom odgovoru?
Radujemo se Vašem odgovoru.
S poštovanjem,
Tim za korisničku podršku kazina
Fernando Toledo Portal
Pet, 31.01.25 01:56
Jer meni nema kraja
Poslato iz Outlook-a za Android
________________________________
Od: 20Bet tim za podršku <9054575+VVHVF@tickets.livechatinc.com>
Poslano: četvrtak, 30. januar 2025. 23:25:23
Za: < >
Predmet: Re: Ulaznica #VVHVF: Samoisključivanje
Hovard
Čet, 30.01.25 22:25
Dragi igrače:
Žao nam je zbog vaše odluke da nas napustite!
Možemo li da pitamo zašto želite da zatvorite svoj nalog?
Radujemo se Vašem odgovoru.
S poštovanjem,
Tim za podršku kazina
Fernando Toledo Portal
Čet, 30.01.25 16:53
Ray
Fri, 01/31/25 10:03 am
Dear player:
We are sorry to hear that you have decided to close your account, however, it is your decision and we have complied with your request.
Have a nice day!
Sincerely,
Casino Support Team
Fernando Toledo Portal
Fri, 01/31/25 7:20 am
If you do that, I'll file a complaint against you.
Sent from Outlook for Android
________________________________
From: 20Bet Support Team <9054575+WVHVF@tickets.livechatinc.com>
Sent: Friday, January 31, 2025 7:59:00 AM
To: < >
Subject: Re: Ticket #WVHVF: Self-exclusion
Fernando Toledo Portal
Fri, 01/31/25 7:19 am
I want to exclude myself forever
Sent from Outlook for Android
________________________________
From: 20Bet Support Team <9054575+WVHVF@tickets.livechatinc.com>
Sent: Friday, January 31, 2025 7:59:00 AM
To: < >
Subject: Re: Ticket #WVHVF: Self-exclusion
Fernando Toledo Portal
Fri, 01/31/25 6:58 am
I want to know how to do self-exclusion
Sent from Outlook for Android
________________________________
From: 20Bet Support Team <9054575+WVHVF@tickets.livechatinc.com>
Sent: Friday, January 31, 2025 6:37:57 AM
To: < >
Subject: Re: Ticket #WVHVF: Self-exclusion
Samuel
Fri, 01/31/25 5:37 am
Dear player:
Could you clarify more specifically what you are referring to in your answer?
We look forward to hearing from you.
Sincerely,
Casino Customer Support Team
Fernando Toledo Portal
Fri, 01/31/25 1:56 am
Because I have no end
Sent from Outlook for Android
________________________________
From: 20Bet Support Team <9054575+WVHVF@tickets.livechatinc.com>
Sent: Thursday, January 30, 2025 11:25:23 PM
To: < >
Subject: Re: Ticket #WVHVF: Self-exclusion
Howard
Thu, 01/30/25 10:25 pm
Dear player:
We regret your decision to leave us!
May we ask why you want to close your account?
We look forward to hearing from you.
Sincerely,
Casino Support Team
Fernando Toledo Portal
Thu, 01/30/25 4:53 pm
Ray
Fri, 01/31/25 10:03 am
Estimado jugador:
Lamentamos que haya decidido cerrar la cuenta; sin embargo, es su decisión y hemos cumplido con su solicitud.
¡Que tenga un buen día!
Atentamente,
Equipo de soporte del casino
fernando portal toledano
Fri, 01/31/25 7:20 am
Hacerlo ya os voy a poner una denuncia
Enviado desde Outlook para Android<https://aka.ms/AAb9ysg>
________________________________
From: 20Bet Support Team <9054575+WVHVF@tickets.livechatinc.com>
Sent: Friday, January 31, 2025 7:59:00 AM
To: nando.portal@hotmail.com <nando.portal@hotmail.com>
Subject: Re: Ticket #WVHVF: Autoexclusión
fernando portal toledano
Fri, 01/31/25 7:19 am
Quiero autoexcluirme para siempre
Enviado desde Outlook para Android<https://aka.ms/AAb9ysg>
________________________________
From: 20Bet Support Team <9054575+WVHVF@tickets.livechatinc.com>
Sent: Friday, January 31, 2025 7:59:00 AM
To: nando.portal@hotmail.com <nando.portal@hotmail.com>
Subject: Re: Ticket #WVHVF: Autoexclusión
fernando portal toledano
Fri, 01/31/25 6:58 am
Quiero saber cómo se hace ala autoexclusion
Enviado desde Outlook para Android<https://aka.ms/AAb9ysg>
________________________________
From: 20Bet Support Team <9054575+WVHVF@tickets.livechatinc.com>
Sent: Friday, January 31, 2025 6:37:57 AM
To: nando.portal@hotmail.com <nando.portal@hotmail.com>
Subject: Re: Ticket #WVHVF: Autoexclusión
Samuel
Fri, 01/31/25 5:37 am
Estimado jugador:
¿Podría aclarar más específicamente a qué se refiere en su respuesta?
Esperamos tener noticias suyas.
Atentamente,
Equipo de atención al cliente del casino
fernando portal toledano
Fri, 01/31/25 1:56 am
Porque no tengo fin
Enviado desde Outlook para Android<https://aka.ms/AAb9ysg>
________________________________
From: 20Bet Support Team <9054575+WVHVF@tickets.livechatinc.com>
Sent: Thursday, January 30, 2025 11:25:23 PM
To: nando.portal@hotmail.com <nando.portal@hotmail.com>
Subject: Re: Ticket #WVHVF: Autoexclusión
Howard
Thu, 01/30/25 10:25 pm
Estimado jugador:
¡Lamentamos su decisión de dejarnos!
¿Podemos preguntarle por qué desea cerrar su cuenta?
Esperamos tener noticias suyas.
Atentamente,
Equipo de soporte del casino
fernando portal toledano
Thu, 01/30/25 4:53 pm
Možete li se skoncentrisati na moja 3 pitanja? Osećam se kao da si ih ponovo prevideo:
1 – Da li ste konkretno izjavili da gubite kontrolu ili da patite od zavisnosti od kockanja?
2 – Da li ste odgovorili na pitanje kazina, molim? Opet, zavisnost je pitanje.
(3 - Ako mogu, da li govorimo o 20Bet kazinu ili 30Bet ili o opkladama?)
Can you please concentrate on my 3 questions? I feel like you overlooked them again:
1 - Did you specifically state you are losing control or that you suffer from gambling addiction?
2 - Did you respond to the casino's question, please? Again, the addiction is the question.
(3 - If I may, are we talking about 20Bet Casino or 30Bet or bets?)
Poslao sam vam mejlove koje sam vam poslao
I have sent you the emails that I sent you
Le he mandado los mails que les mande
Da li mislite da možete odgovoriti na tri pitanja, molim vas? Razlog zašto pitam je to što nisam našao odgovore u ovom razgovoru.
Pitanje broj jedan je veoma važno, a meni se čini da niste spomenuli problem kockanja kazinu. Da li je ovo tačno, molim vas?
Do you think you can answer the three questions, please? The reason I'm asking is that I did not find the answers in this conversation.
Question number one is super important, and to me it seems you have not mentioned the gambling problem to the casino. Is this correct, please?
1 Da sam jednom izgubio sve
2 da
20bet
1 If once I had lost everything
2 yes
20bet
1 Si una vez que había perdido todo
2 si
20bet
Hvala vam puno.
Dakle, tehnički gledano, kazino bi trebalo da nastavi sa trenutnim zatvaranjem naloga kada pomenete problem kockanja. Otuda dolaze moja pitanja na tu temu.
Koliko je vremena trebalo da vas kazino samo isključi od trenutka kada ste spomenuli probleme sa kockanjem, molim vas? Kao što sam rekao, kada igrač pomene stvarne, aktuelne probleme, sledeća akcija bi trebalo da bude neizbežna.
Thank you very much.
So technically, the casino should proceed with the immediate account closure once you mention the gambling issue. Hence come my questions on that subject.
How long did it take for the casino to self-exclude you from the moment you mentioned gambling issues, please? As I said, once the player mentions real, current problems, the following action should be imminent.
Oko 6 sati, ali nisam igrao u tih 6 sati.
About 6 hours but I didn't play in those 6 hours.
Unas 6horas pero yo ya no jugué en esas 6horas.
Takođe ne razumem kako kladionica nema alatku na veb lokaciji za samoisključivanje bez potrebe da kontaktira korisničku podršku. Kakav gubitak vremena dajete kupcu.
I also don't understand how a bookmaker doesn't have a tool on the website to self-exclude oneself without having to contact customer service. What a waste of time you give the customer.
Igualmente no entiendo cómo una casa de apuestas no tenga un instrumento dentro la la web para autoexcluido uno mismo si tener que tener que ponerse en contacto con atención al cliente.menudabperdida de tiempo la das al cliente
Morate navesti razlog za isključenje kao „Imam problema ili problema sa kockanjem"
Ovo će pokrenuti trenutni blok. Ako vam nakon ovoga bude dozvoljeno da deponujete i kockate, onda će vaše opklade biti poništene i vaši depoziti treba da budu vraćeni.
Svaki regulisani kazino ima ovu opciju. Ako ne, onda igrate u lažnom kazinu koji ne poštuje nikakva pravila
You must state the reason for exclusion as ‘I have issues or problems with gambling’
This will trigger an instant block. If after this you are then allowed to deposit and gamble then your bets will be void and your deposits should be returned.
Any regulated casino has this option. If they don’t then you are playing on a rogue casino who doesn’t follow any rules
Takođe ne razumem kako kladionica nema alatku na veb lokaciji za samoisključivanje bez potrebe da kontaktira korisničku podršku. Kakav gubitak vremena dajete kupcu.
I also don't understand how a bookmaker doesn't have a tool on the website to self-exclude oneself without having to contact customer service. What a waste of time you give the customer.
Igualmente no entiendo cómo una casa de apuestas no tenga un instrumento dentro la la web para autoexcluido uno mismo si tener que tener que ponerse en contacto con atención al cliente.menudabperdida de tiempo la das al cliente
Pošto mnogi igrači koriste samoisključivanje kao način da dobiju bonuse ili samo pažnju kazina, a da ne pominjemo da za uspešno samoisključivanje vaš nalog najverovatnije treba da bude verifikovan, logično je da takva akcija zahteva proveru i saradnju kazina. Kada dođe do novca, smatrajte da je to standardni raskid ugovora. Banka ili osiguravajuće društvo će takođe morati da proveri ugovor pre nego što možete da ga povučete.
Zbog toga morate jasno navesti razlog za samoisključivanje. Kada se samoisključivanje koristi bez pominjanja štete od kockanja, smatra se normalnim zatvaranjem naloga dok se problem ne pokrene.
Since many players use self-exclusion as a way to get bonuses or just the casino's attention, not to mention that to successfully self-exclude your account most likely needs to be verified, it makes sense such action requires the casino's check and cooperation. When money gets involved, consider that a standard contract termiation. The bank or insurance company will also need to check the contract before you can withdraw from it.
This is why you have to state the reason for self-exclusion clearly. When self-exclusion is used without mentioning gambling harm, it is regarded as a normal account closure until the issue is brought up.
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Inicijativu koju smo pokrenuli s ciljem stvaranja globalnog sistema samoisključenja, koji će omogućiti ranjivim igračima da blokiraju pristup svim mogućnostima online kockanja.
Casino.guru je nezavistan izvor informacija o online kazinima i online kazino igrama, i nije kontrolisan od strane bilo kojeg operatora igara ili bilo koje druge institucije. Sve naše recenzije i vodiči su kreirani iskreno, u skladu sa najboljim znanjem i rasuđivanjem naših članova iz ekspertskog tima; ipak ovaj sadržaj je napravljen u informativne svrhe i ne bi smeo i trebao da se tumači kao pravni savet. Bitno je da uvek ispunite sve regulatorne zahteve pre nego počnete igrati u određenom kazinu.
Proverite svoj inboks i kliknite na link koji smo Vam poslali:
youremail@gmail.com
Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.
Currently, you are browsing the responsible gambling section of our website, which contains information related to problem gambling and responsible gambling practices. You clicked a link that leads outside of this section.
If you feel like you struggle to keep your gambling habits under control, we strongly recommend staying in the responsible gambling section and seeking help.
Proverite svoj inboks i kliknite na link koji smo Vam poslali: youremail@gmail.com
Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.
