Zdravo, na platformi 20bet tražio sam samoisključivanje. Prvo su mi dali preokret i na kraju sam se kladio na €1,500 koje sam izgubio, jer se nisam samoisključio dok im nisam rekao da ću ih prijaviti. Ne znam gde radi ovaj kazino, ali ovde u Španiji sam samoisključen. Želim da ih prijavim i želeo sam da znam gde da idem.
Hi,
these situations are quite usually about precise communication, so to start with the most important thing, may I know how you asked for the self-exclusion, please? Did you specifically mention the gambling addiction or fear of losing control?
That's also a very common misconception about this tool. I hope you won't mind asking me for details.
Always state gambling issues clearly; no one will do that on your behalf. The casino chat or support responds to concrete requests, and the outcome may vary very significantly based on the specific request.
To answer your question, though, the casino 20bet is licensed under Curacao, and in case you are sure the casino made a mistake or was not helpful enough, you may also complain right here.
Go through this guide 👈, please.
Zdravo ponovo, u 16:53 poslao sam poruku 30bet putem mejla u kojoj sam naveo da želim da se isključim. Odgovorili su mi oko 22:00. Dragi igrače:
Žao nam je zbog vaše odluke da nas napustite!
Možemo li pitati zašto želite da zatvorite svoj nalog?
Radujemo se Vašem odgovoru.
S poštovanjem,
Tim za podršku kazina
Ali u ovom trenutku mi ne blokiraju nalog, tada počinjem da igram i to mi izmiče kontroli, to je bolest koja nema kontrolu.
Ono što ne razumem je zašto im je potrebno 6 sati da odgovore i ne prihvataju moje samoisključivanje, pokušavajući da produže vreme za zatvaranje naloga tako da se vratim na njega, pošto savršeno dobro znaju da je moj način igranja je van kontrole.
Hvala i srdačan pozdrav. Fer
Hi,
I perfectly understand that, but the question I asked remains. And the answer is the most important key to understanding the casino's approach towards your request. Hence, I would like to ask again:
Did you specifically state you are losing control or that you suffer from gambling addiction?
If not, the casino's response is common and makes sense.
As I said earlier, self-exclusion alone does not mean immediate harm. The immediate harm is demonstrated by the concrete reason. So, I believe it was a good step to ask you about the reason.
Did you respond to the casino's question, please?
The people on the other side are not familiar with your current conditions, so it is up to you to explain what's beyond that request - it is in your own favor to state the reason precisely to avoid misunderstanding.
Very often, casinos are asked to self-exclude because players know the casino will eventually offer a bonus or compensation to make the players stay. So, stating a compulsive issue should save you from this phase.
Do you understand why the reason is so super important? Being honest means staying better protected if the need arises.
I'll be here for an update, of course.
If I may, are we talking about 20Bet Casino or 30Bet or bets? I spotted different names.
Rai
Pet, 31.01.25 10:03
Dragi igrače:
Žao nam je što ste odlučili da zatvorite svoj nalog, međutim, to je vaša odluka i mi smo udovoljili vašem zahtevu.
ugodan dan!
S poštovanjem,
Tim za podršku kazina
Fernando Toledo Portal
Pet, 31.01.25 07:20
Ako to uradite, podneću tužbu protiv vas.
Poslato iz Outlook-a za Android
________________________________
Od: 20Bet tim za podršku <9054575+VVHVF@tickets.livechatinc.com>
Poslano: petak, 31. januar 2025. u 7:59:00
Za: < >
Predmet: Re: Ulaznica #VVHVF: Samoisključivanje
Fernando Toledo Portal
Pet, 31.01.25 07:19
Želim da se zauvek isključim
Poslato iz Outlook-a za Android
________________________________
Od: 20Bet tim za podršku <9054575+VVHVF@tickets.livechatinc.com>
Poslano: petak, 31. januar 2025. u 7:59:00
Za: < >
Predmet: Re: Ulaznica #VVHVF: Samoisključivanje
Fernando Toledo Portal
Pet, 31.01.25 06:58
Želim da znam kako da uradim samoisključivanje
Poslato iz Outlook-a za Android
________________________________
Od: 20Bet tim za podršku <9054575+VVHVF@tickets.livechatinc.com>
Poslano: petak, 31. januar 2025. u 6:37:57
Za: < >
Predmet: Re: Ulaznica #VVHVF: Samoisključivanje
Samuel
Pet, 31.01.25 05:37
Dragi igrače:
Možete li preciznije da pojasnite na šta mislite u svom odgovoru?
Radujemo se Vašem odgovoru.
S poštovanjem,
Tim za korisničku podršku kazina
Fernando Toledo Portal
Pet, 31.01.25 01:56
Jer meni nema kraja
Poslato iz Outlook-a za Android
________________________________
Od: 20Bet tim za podršku <9054575+VVHVF@tickets.livechatinc.com>
Poslano: četvrtak, 30. januar 2025. 23:25:23
Za: < >
Predmet: Re: Ulaznica #VVHVF: Samoisključivanje
Hovard
Čet, 30.01.25 22:25
Dragi igrače:
Žao nam je zbog vaše odluke da nas napustite!
Možemo li da pitamo zašto želite da zatvorite svoj nalog?
Radujemo se Vašem odgovoru.
S poštovanjem,
Tim za podršku kazina
Fernando Toledo Portal
Čet, 30.01.25 16:53
Can you please concentrate on my 3 questions? I feel like you overlooked them again:
1 - Did you specifically state you are losing control or that you suffer from gambling addiction?
2 - Did you respond to the casino's question, please? Again, the addiction is the question.
(3 - If I may, are we talking about 20Bet Casino or 30Bet or bets?)
Poslao sam vam mejlove koje sam vam poslao
Do you think you can answer the three questions, please? The reason I'm asking is that I did not find the answers in this conversation.
Question number one is super important, and to me it seems you have not mentioned the gambling problem to the casino. Is this correct, please?
1 Da sam jednom izgubio sve
2 da
20bet
Thank you very much.
So technically, the casino should proceed with the immediate account closure once you mention the gambling issue. Hence come my questions on that subject.
How long did it take for the casino to self-exclude you from the moment you mentioned gambling issues, please? As I said, once the player mentions real, current problems, the following action should be imminent.
Oko 6 sati, ali nisam igrao u tih 6 sati.
Takođe ne razumem kako kladionica nema alatku na veb lokaciji za samoisključivanje bez potrebe da kontaktira korisničku podršku. Kakav gubitak vremena dajete kupcu.
You must state the reason for exclusion as ‘I have issues or problems with gambling’
This will trigger an instant block. If after this you are then allowed to deposit and gamble then your bets will be void and your deposits should be returned.
Any regulated casino has this option. If they don’t then you are playing on a rogue casino who doesn’t follow any rules
Takođe ne razumem kako kladionica nema alatku na veb lokaciji za samoisključivanje bez potrebe da kontaktira korisničku podršku. Kakav gubitak vremena dajete kupcu.
Since many players use self-exclusion as a way to get bonuses or just the casino's attention, not to mention that to successfully self-exclude your account most likely needs to be verified, it makes sense such action requires the casino's check and cooperation. When money gets involved, consider that a standard contract termiation. The bank or insurance company will also need to check the contract before you can withdraw from it.
This is why you have to state the reason for self-exclusion clearly. When self-exclusion is used without mentioning gambling harm, it is regarded as a normal account closure until the issue is brought up.
You are right this casino is by far one of the worst I would recommend everyone stay away from 30bet and qbet
You self excluded for 5 years thet reopen your account what kind of system is that self exclusion is not meant to be reopened under any circumstances rogue casino targeting vulnerable individuals
Is this something that happened to you at this casino? Well, it certainly shouldn't happen when a player requests self-exclusion, but I think that this isn't always the rule and some casinos may continue to send bonus advertisements.
Yes my friend this casino player protection is %0 they do not honour self exclusion even when you are self excluded on their sister sites. I think this is very shady business as they are target vulnerable people i think my advice to everyone is stay away from this casino you are really not safe if yoh check the GCB license registry their license also expired on the December 2025 the casino which they are owned and managed by is the following
< Qbet
< 30bet
< Manga casino
< 55BET
< GQbet
Also I would like to note %60 of your deposits do not add to wallet once payment is made then you have to wait hours for your deposit which interrupts your gameplay and even lessens the chance for you to win money they are obviously implementing shady tactics 3/10 for me and it seems other people are experiencing the same things.
So if this happened to you too, when exactly was it? Did you consider submitting a complaint if you were self-excluded and the casino reopened your account and you lost money there?
Besplatni profesionalni edukativni kursevi za zaposlene u online kazinima usmereni na najbolje prakse u industriji, poboljšanje iskustva igrača i pošten pristup kockanju.
Inicijativu koju smo pokrenuli s ciljem stvaranja globalnog sistema samoisključenja, koji će omogućiti ranjivim igračima da blokiraju pristup svim mogućnostima online kockanja.
Uskoro ćete biti preusmereni na stranicu kazina. Molimo sačekajte. Ako koristite softver za blokiranje oglasa, proverite podešavanja.
