Ne znam kakav je raspored rada osoblja, ali neće trebati više od nekoliko dana čekanja pre nego što vam se obrati stručnjak za žalbe, imajte na umu da ima mnogo drugih otvorenih žalbi, tako da je normalno ako morate sačekajte malo, ali neće biti mnogo.
Takođe, rešavanje žalbe može da potraje nedeljama i potpuno zavisi od toga koliko brzo kazino reaguje na nju, kada vas stručnjak za žalbe zatraži više detalja, postaviće tajmer da kazino reaguje na žalbu (traje nedelju dana), ako kazino ne komunicira, daje se dodatna nedelja, ako kazino ne reaguje onda se slučaj zatvara kao nerešen i rejting kazina se snižava.
Ovaj kazino nema rešene žalbe (izgleda da ne reaguju na njih), ali nikad se ne zna, vredi pokušati
I don't know what the staff's work schedule is but it won't take more than a couple days of wait before a complaint specialist reach out to you, have in mind there are many other open complaints, so it's normal if you have to wait a bit, but it won't be much.
Also, the complaint resolution can take weeks and it completely depends on how quick the casino reacts to it, once the complaint specialist ask you for more details they will set a timer for the casino to react to the complaint (it's a week long), if the casino doesn't communicate an extra week is given, if the casino fails to react then the case is closed as unsolved and the casino's rating is lowered.
This casino has no solved complaints (it seems they don't react to them), but you never know, it's worth a try
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