Dakle, bar je nešto napredovalo. Mi ne kontrolišemo koliko dugo traje KIC. Može biti individualno za svakoga i možete imati poteškoća i još jedan igrač može biti verifikovan za 3 dana. Ne možete odmah smanjiti indeks bezbednosti kazina na osnovu nekog iskustva. Zato uvek preporučujem igračima da proveravaju žalbe ili recenzije korisnika jer je takođe veoma važno kakvo stvarno iskustvo igrači imaju. Trudimo se da to uradimo najbolje što možemo, ali ako neko pokuša novi kazino ili ne traži nikakve informacije, onda je teško.
Da ste upravo sada proverili, kazino je mogao brže da reaguje, odmah sve pita i ako nešto nije u redu, recite razlog, to je činjenica.
Ali dok ne potvrdite, nećete dobiti povlačenje ni u jednom kazinu i stoga neka kazina mogu da urade ovaj proces brzo, a druga sporije. Ako se ovo nastavi, verujem da će naš tim smisliti nešto da upozori igrače.
So at least something has moved forward. We don't control how long KYC takes. It can be individual for everyone and you could have difficulties and another player could be verified in 3 days. You can't immediately lower a casino's safety index based on some experience. That's why I always recommend players to check the complaints or user reviews because it is also very important what real experience players have. We try to do this as best as we can, but if someone tries a new casino or is not looking for any information, then it is difficult.
If you have just checked now, the casino could have acted faster, asked everything right away and if something is not right, tell the reason, that's a fact.
But until you verify, you don't get a withdrawal in any casino and therefore some casinos can do this process quickly and others do it more slowly. If this keeps happening, I believe our team will come up with something to alert the players.
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