Ne razumem zašto bismo davali lažnu nadu igračima i zbog čega ste na ovakvom gledištu. Otvorili ste žalbu kod nas, gde vam je jasno objašnjeno da kazinima dajemo 14 dana da reše povlačenje. Ovo je procedura koja se primenjuje na svakog igrača i ne razumem vaše ponašanje jer neko želi da vam pomogne. Ako kazino ne plati, onda pokušavamo da kontaktiramo kazino i pomognemo. U međuvremenu, naš tim prikuplja relevantne dokaze jer ne mogu praznih ruku da uđu u razgovor. Takođe bih želeo da kažem da ne osuđujemo nijednog igrača i dokle god imate ovakav pristup, ne može se mnogo toga rešiti.
Što se tiče promocije nelicenciranih kazina, sve ste pogrešno shvatili. Pokušavamo da obavestimo igrače, a ne da ih šaljemo negde gde nije bezbedno da igraju. Zato na sajtu imamo i kazina koji imaju nizak indeks bezbednosti, nemaju licence itd., tako da igrači imaju priliku da vide ove informacije pre nego što negde polože. Mislim da to ne promoviše kazina.
U svakom slučaju, konstruktivna kritika je u redu i nemamo problema sa njom, ali ako uđete i koristite vulgaran jezik samo za prolazak kroz određeni proces kao svaki drugi igrač, onda to nije konstruktivna kritika, to je pristrasnost.
I don't understand why we would give false hope to players and therefore why you hold this view. You opened a complaint with us, where it was clearly explained to you that we give casinos 14 days to resolve the withdrawal. This is a procedure that is applied to every player and I don't understand your behaviour because someone wants to help you. If the casino fails to pay, then we try to contact the casino and help. In the meantime, our team is gathering relevant evidence because they cannot go into the conversation empty-handed. I would also like to say that we do not judge any player and as long as you take this approach, there is not much that can be solved.
Regarding the promoting of unlicensed casinos, you've got it all wrong. We are trying to inform players, not send them somewhere unsafe to play. That's why we also have casinos on the site that have a low safety index, don't have licenses, etc., so that players have a chance to see this information before they deposit somewhere. I don't think that's promoting casinos.
Anyway, constructive criticism is fine and we have no problem with it, but if you come in and use vulgar language just for going through a certain process like any other player, then it's not constructive criticism, it's bias.
Automatski prevedeno:
i hvala što ste naterali moju žalbu da čeka 14 dana. Moj nalog je zatvoren i sada ću kasniti 14 dana da čak pokušam da ga dobijem. Svi radite toliko za nas
