Koi spins withdraw issue

Morning all

registered a few months back and seems pretty easy to use, lost a bit of money and then had a go a week ago, won quite a substantial amount of money, so sent a withdrawal request, max withdrawal is €400 a time, its my first withdrawal and i am still waiting, spoke to live chat and email, they advise 36 hours and its been over a week,

has anyone successfully withdrawn winnings from this site? Its such a large amount of money, my account is fully verified and so I dont get the hold up. Any advice would really help.

Morning to you

I can see that you have already submitted your complaint.

Sadly, I can only repeat what has been already posted through the complaint, we allow casinos 14 full days to process the KYC, check the gaming history, and fulfill the payout.

I'm sorry, the first withdrawal is quite a long process almost every time.

Let's hope that the casino will handle it sooner than later.🤞

Hi and thanks for the reply, they have since processed and accepted my first withdrawal, only for it then to be rejected!! With some rubbish excuse that doesn’t actually make sense. I will attach it below. I have since made another withdrawal via bank transfer, lets hope this one A. Doesnt take a week and B. Doesnt get accepted and then changed to rejected.

They are pushing me to set up some kind of bitcoin wallet, suggesting its faster or what not, I should not have to do this to get my money out. Seems all stalling tactics, its all quite upsetting

I think what I am trying to establish is if there legitimate - and am i wasting my time trying to get my winnings?

Hello,

allow me to answer all within this single reply:

I read something very similar from other players playing in a different casino, the point is that casinos usually hire 3rd party payment providers to handle all payments.

If such a technical problem occurs, the casino can only wait or suggests an alternative payment option.

Crypto transactions are truly among the fastest and safest and are very popular. Just keep in mind that the currency may occasionally drop-in rate and lost a portion of its value.

So, if the payment provider truly deals with some technical problems I understand that crypto payment can be the solution.

At the moment, I would not dare to say that it's the stalling tactics.

Anyway, would you be so kind as to update Kristina via the complaint thread, please?

Thank you 🙂

Hi @nattaliecoates

Have you had any success in retrieving your winnings? I am in a similar position to you with a large amount available to withdraw and am hoping I am able to get this returned to me, despite it taking months at such a small amount each time!

Hi Mel

thanks for your reply.

is yours with Koi Spins too?

I have yet to get anything out. Only had a withdrawal finally accepted yesterday via bitcoin, although am yet to receive this in my account.

so have you had anything out money wise? Sorry if am being nosey, but I am desperate to know its real.

this money is life changing for me and I just guess i want to know its real ha.

thanks

nattalie

Hi Natalie

I’ve had nothing yet either and same as you have about €27000 available to withdraw 🤦🏽‍♀️

I’ve just been on live chat to an agent who seems genuine but you can’t help but get nervous! I’ve not managed to find any helpful reviews regarding withdrawals… Fingers crossed we both get what we are owed! I’ll keep you posted if I manage to get the money into my account!!

Mel x

how long have you been trying to get a withdrawal? Have you had any withdrawals accepted yet?

if so what reasons did they give you for not approving it?

I’ve been waiting about 10 days now as they said the first didn’t go through so it was processed again! Other than that no real or valid reason 🤦🏽‍♀️

Ahhh ok I see.

well keep me posted and I will update you if anything happens my end.

good luck.

Yes let’s definitely keep each other updated and stay hopeful!

Speak soon!

Hello there,

if you feel like you need a helping hand, kindly submit a complaint too. Just note that we allow casinos 14 full days to proceed with the withdrawal. I hope you will get your winnings soon.🤞

Hello,

so the further check has already finished, please? That's good, normally it takes several weeks I guess.

Fingers crossed! 🤞

Hi Mel

just wanted to message and say that I have had a withdrawal actually go in to my account! I am ecstatic! It proves its real and there is hope! I hope this makes your day!! It has mine,

i am using bitcoin / crypto to get mine out, they said it’s quicker and i have had 3 withdrawals accepted and one physically gone in to my account. Hope this helps.

thanks

natt

Hi Natt!!

Aw I’m absolutely delighted for you! There’s hope after all! It might take us a while to get the winnings but at least we will get them.

Enjoy your winnings and thank so much for letting me know!

Mel x

That's great to hear! Congrats and thanks for the update. Do you already know what you're going to buy for they winnings or are you going to save it 🙂?

Actually had a couple of payments now, dont give up,

upload as much verification as you can,

i am so overjoyed , this money isife changing for me.

x

Honestly no idea! I am goong to give half to my sister. 🙂

i am literally ecstatic.

thanks so much for all the help this site has offered