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Good morning my account is blocked how do I unblock it?

Bom Dia minha conta ESta bloquéado como faço para Desbloquear

Hello, do you mean Mifinity account ? Do you know why it was blocked ? It's probably best to write to support and ask what is the reason and what you have to do to get it changed and unblocked. 

Will you please try and let us know what they tell you ?

Justin (MiFinity)

6 Aug 2024, 09:25 BST

Dear Ermickson Mendes,

Thank you for your contact.

We have already reset the verification code attempts on our side, so you should be able to request a new code for your mobile and log in successfully.

Also, please confirm the number registered in your Mifinity account.

If you need any further assistance, please contact us.

Kind Regards,

Justin

That was their reply

Justin (MiFinity)

6 Aug 2024, 09:25 BST

Caro Ermickson Mendes,

Obrigado pelo seu contacto.

Já redefinimos as tentativas de código de verificação do nosso lado, pelo que deverá poder solicitar um novo código para o seu telemóvel e iniciar sessão com êxito.

Além disso, confirme o número registado na sua conta Mifinity.

Se necessitar de mais assistência, contacte-nos.

Kind Regards,

Justin

Essa foi a resposta deles

Okay, so I see they reset the code you probably use to log in. You may have entered it incorrectly a couple of times and that's why it happened ? Did it help that they reset it and you can log in now ? If not, then write to them again and tell them that you are still having problems and that nothing has been solved. 

Feel free to write to me again to let me know how it is going and if the issue has been fixed. 

Yes, but how do I do it now?

Sim mas como faço agora

What do you mean now, please, how do you get into the account ? The verification code doesn't work or what is the problem ? Have you written to support again so they can guide you or give you advice ? 

They said they sent a call to log in but I didn't receive anything, now I've asked again if it's possible to call my number which is 964 396 301 or if it's possible to create another account where they can transfer me.

Disseram que enviaram uma ligaçao para entrar mas não Recebe nada , agora perguntei de Novo si e possivel ligar para o meu numéro que e 964 396 301 ou si e possivel criar outra conta onde eles podem me fazer a transférerencia

I would let your operator know that you are having trouble getting verification codes via SMS. About a year ago, I encountered the same problem. In my case, the sms was blocked by the operator. In any event, be sure to notify the mobile operator and the casino as well. There has to be a cause behind the failure to receive the code. It also might be on the casio's side. Thus, I would try both suggestions.

GOOD DAY how do i do it

BOM DIA como faço nesse caso

I would say that you need to contact them and explain the problem. To the operator, if by any chance they are blocking the number where the verification code is supposed to arrive and to the payment provider, that you still can't get it and maybe there is an alternative to send it somewhere else. 

Give it a try and let us know what you find out.