Poštovani/a,
Pišem Vam da bih podneo/la formalnu žalbu u vezi sa transakcijama koje su obrađene sa mog bankovnog računa preko Vaše platforme.
Molim vas da imate u vidu da ne shvatate moju žalbu ozbiljno i da ne vraćate novac. Pokrenuću razgovor sa svojom bankom i biće vam naplaćene naknade.
Primetila sam da su uplate obrađene korišćenjem pogrešnih kodova kategorije trgovaca (MCC). Prema pravilima MasterCard-a, trgovci i procesori plaćanja su dužni da koriste tačne MCC klasifikacije koje pravilno predstavljaju prirodu transakcije. Korišćenje pogrešnog MCC-a može pogrešno predstaviti pravu svrhu plaćanja i može dovesti do toga da transakcija zaobiđe bezbednosne sisteme banke vlasnika kartice, koji se oslanjaju na MCC kodove za identifikaciju ograničenih ili visokorizičnih aktivnosti kao što je kockanje.
U ovom slučaju, čini se da su plaćanja obrađena pod obmanjujućim MCC kodom, što znači da bi moja banka protumačila transakciju kao drugu vrstu kupovine. Ako su ova plaćanja bila povezana sa kockarskim aktivnostima, trebalo je da budu obrađena pod MCC 7995 (Klađenje/Kockanje u kazinu) kako je to propisano pravilima mreže kartica.
Korišćenje alternativnog MCC koda za prikrivanje prave prirode transakcije predstavlja ozbiljno kršenje propisa Masterkard mreže i može takođe izazvati zabrinutost zbog sprečavanja pranja novca (SPN) i finansijske usklađenosti, posebno kada se sredstva usmeravaju kroz lanac plaćanja i na kraju šalju nelicenciranim ili ofšor operaterima kockanja.
Na osnovu dostupnih informacija, čini se da vaša platforma možda deluje kao deo lanca plaćanja koji prosleđuje sredstva ka ofšor kazinima koja nisu ovlašćena za rad u Velikoj Britaniji. Obrada takvih plaćanja korišćenjem netačnih MCC kodova može se protumačiti kao pokušaj zaobilaženja bankarskih ograničenja i zaštite vlasnika kartica.
Stoga zahtevam sledeće:
Potpuni povraćaj novca za sve transakcije obrađene preko vaše platforme.
Potpuno objašnjenje MCC kodova koji se koriste za ove transakcije i zašto nisu pravilno klasifikovani.
Potvrda trgovca(a) i odredišta sredstava obrađenih putem vaše platne usluge.
Ako se ovo pitanje ne reši brzo, neću imati drugog izbora nego da ga eskaliram podnošenjem zvaničnih žalbi:
Tim za usklađenost i integritet kompanije MasterCard
Moja banka izdavaoca (istraga povraćaja sredstava i prevare)
Relevantni finansijski regulatorni organi
Organi za sprečavanje pranja novca
Za referencu, moji maskirani PAN podaci su ; **********
Molimo vas da ovo pitanje tretirate kao hitno i potvrdite da će vam biti izdato puno vraćanje novca.
Radujem se vašem brzom odgovoru.
S poštovanjem,
Dear Sir/Madam,
I am writing to raise a formal complaint regarding transactions that have been processed from my bank account through your platform.
Please note of you don't take my complaint seriously and issue refunds I will initiate a chatgeback with my bank and you will be charged fees.
It has come to my attention that the payments taken were processed using incorrect Merchant Category Codes (MCC). Under MasterCard rules, merchants and payment processors are required to use accurate MCC classifications that correctly represent the nature of the transaction. Using an incorrect MCC can misrepresent the true purpose of a payment and may cause the transaction to bypass a cardholder’s bank security systems, which rely on MCC codes to identify restricted or high-risk activity such as gambling.
In this case, the payments appear to have been processed under a misleading MCC code, meaning my bank would have interpreted the transaction as a different type of purchase. If these payments were related to gambling activity, they should have been processed under MCC 7995 (Betting/Casino Gambling) as required by card network rules.
Using an alternative MCC code to disguise the true nature of a transaction is a serious breach of MasterCard network regulations and may also raise anti-money laundering (AML) and financial compliance concerns, particularly where funds are being routed through a payment chain and ultimately sent to unlicensed or offshore gambling operators.
Based on the information available, it appears that your platform may be acting as part of a payment chain forwarding funds to offshore casinos that are not authorised to operate in the UK. Processing such payments using incorrect MCC codes can be interpreted as an attempt to bypass banking restrictions and cardholder protections.
I therefore request the following:
A full refund of all transactions processed through your platform.
A full explanation of the MCC codes used for these transactions and why they were not correctly classified.
Confirmation of the merchant(s) and destination of the funds processed via your payment service.
If this matter is not resolved promptly, I will have no choice but to escalate the issue by filing formal complaints with:
MasterCard Compliance and Integrity Team
My issuing bank (chargeback and fraud investigation)
Relevant financial regulatory authorities
Anti-Money Laundering authorities
For reference, my masked PAN details are ; **********
Please treat this matter as urgent and confirm that a full refund will be issued.
I look forward to your prompt response.
Yours faithfully,
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