Usuđujem se da se ne složim sa onim što pišete. Kada bismo tako štitili kazina, onda ne bismo morali da imamo nikakav centar za rešavanje i ne bismo uopšte pokušavali da pomognemo igračima, jer po tvojoj logici bi se tukli jedni protiv drugih, zar ne ?
Trudimo se da stvarima pristupimo pošteno i pošteno i ne stajemo ni na koga.
Što se tiče recenzija, svakim se bavi namenski tim, ja sam jedan od ljudi koji se bave recenzijama korisnika, a mi svakako imamo procedure za njihovo rešavanje. Dakle, kada je recenzija odbijena zbog nečega, uvek je naveden razlog. Nemamo problem sa negativnom recenzijom korisnika, ali ona takođe mora imati značajnu vrednost. Da damo primer, ako igrač opiše da je bio nezadovoljan, povlačenja su dugo trajala, KIC je bio težak za rukovanje, podrška nije bila od pomoći, igre su imale nizak RTP prema igraču, i razne druge stvari su u redu. Međutim, ako uđe u igru i kaže da je ubacio 100 dolara u kazino i da ništa nije osvojio, ova recenzija je besmislena jer uopšte nije relevantna i informativna.
Dakle, to je to sa moje strane.
I dare to disagree with what you write. If we protected the casinos like that, then we wouldn't have to have any resolution center and we wouldn't try to help the players at all, because according to your logic, we would be fighting each other, isn't that right?
We try to approach things fair and square and do not take sides with anyone.
In terms of reviews, each one is dealt with by a dedicated team, I'm one of the people who handles user reviews, and we certainly have procedures in place to resolve them. So when a review is rejected for something, there's always a reason given. We don't have a problem with a negative user review, but it has to have meaningful value as well. To give an example, if a player describes that they were dissatisfied, withdrawals took a long time, KYC was difficult to handle, support was not helpful, games had low RTP according to the player, and various other things are fine. However, if he comes into the game saying that he put $100 into the casino and didn't win anything, this review is pointless as it is not relevant and informative at all.
So that's it from my side.
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