question about getting money back

Good morning, I registered at an online casino. I only read the reviews after depositing 10,000 euros. I should add that there was no request to complete KYC prior to depositing. Can I get my money back if my account wasn't verified?

Hi there, I have a feeling that you may not appreciate my summary very much. Still...

Reading reviews after depositing a large amount isn’t ideal, and we’re glad you’re now looking into things more carefully.

To answer your question:

Most online casinos don’t require verification before deposit, but they’ll definitely ask for it before any withdrawal.

Unfortunately, depositing without playing doesn’t automatically entitle you to a refund. It’s not like buying a toaster you haven’t unboxed. 🙁

Online casinos aren’t banks, so you can’t just drop in 10k and cash it out untouched. I'm sorry.

Especially with such a large deposit, it’s very likely that wagering requirements apply. Please check the casino’s terms & conditions for details. If you’ve accepted a bonus (sometimes even unknowingly), the withdrawal rules can get stricter.

Our tip? If you’re concerned about the casino’s reputation or licensing, it’s best to finish the KYC ASAP and see how they handle it. If there are any delays or red flags, then it might be time to escalate things, and we’re happy to look into details.

And for the future, maybe check the reviews before dropping a 5-digit sum. 🙏

I apologize for my poor English. I meant that I deposited that amount, and even though the casino's terms and conditions state that verification is mandatory for deposits above $1,000, I was able to continue playing. I lost that money and asked if it was possible to recover it in this situation. I asked because I read that this casino has problems with withdrawals even after verification. It is licensed.

Maybe they have some time before they must verify your identity, not exactly at the time of the deposit.

It depends on the licence I suppose. Which casino is it? Sometimes these terms and conditions are meaningless. Ask them that you accidentally added one zero too many or something, see what they say.

Hello,

Thank you for the clarification. It now makes much more sense. Sadly, or technically speaking, it does not change much, I'm afraid. The way I see it, you willingly decided to play; KYC under such circumstances is not mandatory to consider a refund.

How about you stop worrying about something that hasn't happened yet or has happened to others and try to work out the issue with the casino? I think greekozzie's idea is great, and you should give it a shot. 🙏

Knowing the casino's name would also be much appreciated, if I may say so.

The casino is NV.casino.

They confirmed my card and photos. They asked for a bank statement showing the BLIK payment. I provided it, and they say it's not a deposit into their casino. This is ridiculous. Every payment time matches the payment in their archive on the player's website.

In a few days, I deposited so much money that I'm now an expert. And they say it's not their deposit. It doesn't make sense if the amounts and hours match.

I'm sorry, I just have to sort the things out a bit for me. The casino says that the transactions appearing on your banking statements do not correspond with your deposits? Did they explain why? It would be best if you could share a screenshot showing the casino's response.

I have a few ideas, but I' just wildly guessing here. Could the issue be related to a shared bank account, a different card number, or a virtual card with distinct details? Did you use a payment option held in your name only?

As you can see, to figure something out, the precise wording the casino used is now needed.