Dobro veče. Napravio sam divergenciju u casino rollings slotovima i danas sam napravio novi nalog u njihovoj podružnici wildtokyo.
Dok sam uplaćivao normalan novac i igrao (130 eura) tada sam dobio informaciju da se račun mora zatvoriti i blokiran. Šta će biti sa ovim novcem? Sta da radim?
(Pojašnjavam da je novac prokockan i izgubljen, a onda sam dobio otkaz.) Hvala vam puno na informacijama.
Mislim, pošto mi nije bilo dozvoljeno da igram, nisam trebao biti unapred obavešten ili kazino neće prihvatiti moj depozit;
Dobro veče. Napravio sam divergenciju u casino rollings slotovima i danas sam napravio novi nalog u njihovoj podružnici wildtokyo.
Dok sam uplaćivao normalan novac i igrao (130 eura) tada sam dobio informaciju da se račun mora zatvoriti i blokiran. Šta će biti sa ovim novcem? Sta da radim?
(Pojašnjavam da je novac prokockan i izgubljen, a onda sam dobio otkaz.) Hvala vam puno na informacijama.
Hello,
so do you have an active balance in your casino account or have you already gambled the money, please?
If the account is about to be closed, you should get back your active balance.
Mislim, pošto mi nije bilo dozvoljeno da igram, nisam trebao biti unapred obavešten ili kazino neće prihvatiti moj depozit;
In case of self-exclusion in a sister casino, each casino needs some time to evaluate your information to make sure it is truly you. Otherwise, somebody else's account may be closed instead. They probably found the match when you used your payment option so they acted and closed your account.
Next time maybe you should try contacting the support in advance saying: "Hello I asked for self-exclusion in your sister casino and now I want to deposit here. May I?" And see what is going to happen.
No. The sister casino accept my money . I lost my money but agter ban my acount.. And im asking now...
Why the sister casino accepts money from me??? How can i get them back???
Hello,
the sister casino accepted your money because it was not the casino you had self-excluded yourself from.
Frankly, there is no global self-exclusion tool so, in order to keep yourself out of the casino, you should inform each casino separately to be perfectly sure that they acknowledged your request. It's the safer way.
The important thing is: Have you mentioned that you have any gambling problems when you self-excluded yourself from the casino, please?
Anyway, global-self-exclusion is an idea we're currently working on:
Besplatni profesionalni edukativni kursevi za zaposlene u online kazinima usmereni na najbolje prakse u industriji, poboljšanje iskustva igrača i pošten pristup kockanju.
Inicijativu koju smo pokrenuli s ciljem stvaranja globalnog sistema samoisključenja, koji će omogućiti ranjivim igračima da blokiraju pristup svim mogućnostima online kockanja.
