I'm hoping someone can provide a response. My friend possesses a Russian passport that is now past its expiration date. Nonetheless, he told me that his passport had been extended by three years. What does he need to offer to get authenticated given that the system at one of the gambling sites continues rejecting his document?
I guess he needs to create a new passport, it seems the easiest way to avoid future complications.
Anyway, your friend should ask the casino too to get a suggestion. What do you think? 🤔
They told that, they need an ID with expiration date and seems it's hard for him to get one again since he's living from Russia. He mentioned that, they are privilege to have extended of expiration from his passport because of the war. If he will not get verified from that casino, it is possible as well that he will not be verified from other casino.
Hello.
So, this is an exceptional situation. The problem is that casinos usually list the necessary documents in the terms + add a note saying something like "We reserve the right to ask for additional documents if necessary".
Every casino approaches the KYC verification differently, so no one can assure you once he passes this specific verification he's ok for good.
The ID is an essential document, he should provide it when asked. The passport is more complicated, well what would you say being on the casino's side? Once it's expired, the casino simply sees that as no longer valid.
Did your friend get any official written statement explaining the prolonged validity? Should provide that to the casino.
I have asked him, unfortunately no supporting documents. Even mentioned that, he should have one.
Maybe your friend should join this conversation too.
Every problem has a solution, it just needs to be discussed properly.
Will ask him to join here. Thanks!
I truly think this is the best solution for now. 🙂
Zdravo, obično kazina traže neku vrstu zahteva, bilo da se radi o izvodu iz banke ili ličnim dokumentima ili drugim dokumentima, u ovom slučaju zbog problema koji vaš prijatelj ima zbog rata u Rusiji, trebalo bi da odete u ambasadu i zatražite dokument ili dokaz koji potvrđuje stanje i produženje pasoša vašeg prijatelja, sa ovim već možete poslati ove propratne dokumente kako bi kazino mogao da pristupi verifikaciji, sada ako ste osim toga imali i vozačku dozvolu ili neko drugo ovlašćeno dokument, bio bi od velike pomoći. Veliki pozdrav.
Besplatni profesionalni edukativni kursevi za zaposlene u online kazinima usmereni na najbolje prakse u industriji, poboljšanje iskustva igrača i pošten pristup kockanju.
Inicijativu koju smo pokrenuli s ciljem stvaranja globalnog sistema samoisključenja, koji će omogućiti ranjivim igračima da blokiraju pristup svim mogućnostima online kockanja.
