Dobro veče, pre 3 nedelje sam izvršio povlačenje na vingdas platformi za koje je tada rečeno da je bilo uspešno, ali kada sam se vratio na račun nekoliko sati kasnije bio je deaktiviran i povlačenje nije prošlo, od tada pokušavam da kontaktiram podršku za verifikaciju, ali nema odgovora, želeo bih da znam razlog za ovo deaktiviranje jer u činu povlačenja nije bilo zahteva, traka za povlačenje je već bila kompletna, ako možete da mi pomognete, hvala vam.
Checked the casino, it has a fake license and the max withdrawal is extremely low. There is a big difference between not holding a license and faking one, a casino being unlicensed is not a big problem, but a casino showing a fake license is a huge sign to stay away. Also checked and didn't see T&C, how can the user know what is he allowed to do or not do if there is nothing stating conditions, rules or terms? I will suppose you requested a withdrawal over the max withdrawal amount allowed and maybe that's why they didn't pay out, but this is not a justification to close the account, are you sure you never opened more than one account there? If not, I don't see any reasonable justification for the closure, unless you were playing with a bonus and breached the terms for the bonus, whatever it is, I think you should file a complaint: https://casino.guru/complaints
Replied to you but the response has to be checked manually to be public. This casino has a false license and the max withdrawal amount allowed is really low, maybe you tried to withdraw over that limit and that's why it got rejected. It would be good to know if you never opened more than one account or if you were playing with a bonus and possibly breached the terms for said bonus by playing a restricted game or betting over the max bet allowed while a bonus is active, if not, there is no justification for the account closure, file a complaint
Hvala na odgovoru, pošto mi je to bilo prvo povlačenje nisam znao da ću morati da podignem minimum 50,00 ali ni na zahtevu za povlačenje nije rečeno ništa i pisalo je da je uspešno, ali što se tiče računa sam otvorio na broj od moje majke, ali samo sa njenim podacima, da li biste mogli da razjasnite da li je to protivno uslovima, jer nisam imao informacije o tome.
Ali igrao sam sa dnevnim bonusom koji platforma daje, ako bih morao da uplatim unapred da bih povukao ni ja nisam znao, mogli bi bar da me obaveste.
Hvala na odgovoru, pošto mi je to bilo prvo povlačenje nisam znao da ću morati da podignem minimum 50,00 ali ni na zahtevu za povlačenje nije rečeno ništa i pisalo je da je uspešno, ali što se tiče računa sam otvorio na broj od moje majke, ali samo sa njenim podacima, da li biste mogli da razjasnite da li je to protivno uslovima, jer nisam imao informacije o tome.
Hello.
If get familiar with the terms and conditions, you'd notice every player is only allowed to use their own account and own payment options. Normally even just one account is allowed per IP/household. The way I see it, you violated the rules in the first place.
I'm sorry.
The strange is I could not find the full terms on the website...
Ali igrao sam sa dnevnim bonusom koji platforma daje, ako bih morao da uplatim unapred da bih povukao ni ja nisam znao, mogli bi bar da me obaveste.
Since this casino is not among the best and fairest, I'd say the players should double-check all available terms on their own. I would not expect such a casino to inform you. 🙁
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