Zdravo,
Razumijem da to može izgledati kao kašnjenje sa vaše tačke gledišta, ali koliko sam shvatio, verifikovani ste 2021. godine, tako da s druge strane, vaši lični podaci mogu biti zastarjeli. Činjenica da ste uspješno prošli KYC ili bilo koju drugu verifikaciju u prošlosti ne znači da ste verifikovani do kraja života.
Ako mogu, molim vas da sarađujete sa kazinom, jer ako to ne učinite nećete biti verifikovani, a to znači da nećete dobiti dobitke. Osvojili ste priličan iznos, a moguće je i da je to pokrenulo daljnje provjere, ali ne brinite - to je sasvim normalno.
Potrudite se da prođete verifikaciju (a da, može potrajati i 14 dana u nekim slučajevima), ako je sve u redu, nema razloga da vam ne isplatimo.
Verifikacija ne znači da vas kazino vara.
Hello there,
I understand that it may look like a delay from your point of view, but as far as I understand, you were verified in 2021, so on the other hand, your personal information may be outdated. The fact that you have successfully passed KYC or any other verification in the past does not mean that you are verified for the rest of your life.
If I may, I ask you to cooperate with the casino, because if you don't you will not get verified and it means you will not receive the winnings. You've won quite an amount and it is also possible, that it triggered further checks, but do not worry - it's quite normal.
Do your best to pass the verification (and yes it can take even 14 days in some cases), if everything is in order, there is no reason not to pay you out.
The verification does not mean that the casino is scamming you.
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