Zdravo, želeo bih da otvorim konkretnu diskusiju o tome da li kazina služe svojoj specifičnoj obavezi ili je instrumentalizuju u svoju korist.
Namera mi je i da se informišem o pravima koja imamo kao igrači, pošto su lični podaci osetljivi i posebno u Evropskoj uniji postoje strogi zakoni za njihovu zaštitu.
Prvo, mislim da se svi slažemo oko važnosti postojanja zakona i mera za sprečavanje pranja novca.
Moje iskustvo sa 2 grčka kazina kada sam prvi put prošao proces EDD izazvalo je nekoliko zabrinutosti.
- Pogrešno predstavljanje svrhe zbog koje ih traže: naveli su da se to radi u kontekstu pojačane identifikacije , naravno pominjući i inicijale EED. Bilo mi je teško da naučim šta je ovaj proces dok nisam otkrio da je to u stvari Enhanced Due Diligence. Dakle, koja je bila svrha dovođenja u zabludu?
- Ovo se dogodilo nakon podnošenja zahteva za povlačenje. Pretpostavljam da uvek aktiviraju proces u ovakvim trenucima. Čitao sam da su u obavezi da to urade kada ukupan iznos depozita i isplata pređe iznos u određenom periodu (mislim da je 15.000€) i radilo se o više transakcija. S obzirom na moju istoriju, ovo bi se moglo dogoditi u bilo kom trenutku. Zašto insistiraju da ih povežu sa zahtevima za povlačenje?
- U mom slučaju EDD procedure su bile sledeće: jedan kazino me je zamolio da prijavim razne stvari o mojoj finansijskoj situaciji i izvorima prihoda. Kada sam ih zamolio da navedu svrhu i šta ih legitimiše za tako nešto, posle dva dana i njihovog prvobitnog insistiranja, odgovorili su da zaborave ceo događaj. Drugi kazino je tražio biometrijski materijal: selfi koji drži ličnu kartu i parče papira sa ispisanim datumom. Činjenica da jesam. Međutim, na fotografiji nije bilo sve lične karte i broja i tražili su novu. Međutim, pošto su već kasnili sa obradom zahteva za povlačenje (prošlo je već nedelju dana od zahteva), osećao sam se kao da prave budalu od mene ili da su idioti ako iz metapodataka fotografije ne mogu da otkriju njenu autentičnost , ili ako su mislili da imam takve grafičke veštine (3/4 ID-a je bilo jasno i jasno). Podneo sam žalbu kazinu, koji je nije prihvatio, i žalbu nadležnima. U narednih nekoliko dana odobrili su povlačenje tražeći od mene samo da pošaljem novi selfi da završim poboljšani proces identifikacije (ponovo identifikacija). Da li su njihove procedure zaista tako skicirane i opozive?
- Najvažniji . Moje transakcije su očigledno bile zato što sam imao niz pobeda u kazinu. Moja igračka aktivnost je uključivala redovnu igru na slotovima ili kazino uživo, bez sigurnih opklada ili bilo šta što je značilo da ne rizikujem svoje stanje. Veze su bile trajno iz moje kuće sa određenim IP-om. Moj način plaćanja je bila viza debitna kartica, šta bi moglo biti čistije. Dakle, šta je pokrenulo njihove napredne sisteme za praćenje da opravdaju temeljnu inspekciju? Dakle, kao zaključak proizlazi da one igrače koji imaju kontinuiranu dobit treba podneti EED-u? Isti igrači koji su u prethodnim periodima pokazivali gubitke a niko nije proveravao?
- Imam nalog i igram u nekoliko kazina u Grčkoj. Aktivnosti igranja, iznosi depozita i povlačenja su manje-više isti. U nekima od njih je čak bilo i velikih iznosa profita. Zašto su ova dvojica jedini pokrenuli EDD proces?
- Ne zaboravimo da u ugovoru o koncesiji koji smo prihvatili prilikom registracije za dobijanje usluga kazina postoji i uslov održavanja i važenja zakona zemlje. Da li postoji mapa prava protiv bilo kakve zloupotrebe i proizvoljnosti po pitanju identifikacije i izražavanja sumnje koja predstavlja uvredu ličnosti? Iznad pretpostavke nevinosti...
Postscript: postoje kazino ponašanja i prakse koje smo skoro svi iskusili. To je industrija koja postoji i koja se održava zasnovana na ljudskom očaju, zavisnosti od kockanja ili čak želji da se dobije lak novac. Da su zasnovani samo na zabavi, ubrzo bi bankrotirali. Ja ih lično ne prihvatam kao garante legitimiteta niti kao zamene zvaničnih državnih organa.
Ηello, I would like to open the specific discussion about whether casinos serve their specific obligation or instrumentalize it to their advantage.
My intention is also to be informed about the rights we have as players, since personal data is sensitive and especially in the European Union there are strict laws for their protection.
First, I think we all agree on the importance of having laws and measures for Anti-money laundering.
My experience with 2 Greek casinos when I first underwent EDD process raised several concerns.
- Misrepresenting the purpose for which they are requesting them: they stated that this is done in the context of enhanced identification, of course also mentioning the initials EED. I had a hard time learning what this process was until I discovered for myself that it is actually Enhanced Due Diligence. So, what was the purpose of misleading?
- This happened after submitting a withdrawal request. I guess they always activate the process at times like this. I read that they are obliged to do so when the total of deposits and withdrawals exceeds an amount in a certain period (I think €15,000) and they involved multiple transactions. Given my history, this could happen at any time. Why do they insist on linking them to withdrawal requests?
- In my case the EDD procedures were as follows: one casino asked me to report various things about my financial situation and sources of income. When I asked them to state the purpose and what legitimizes them for such a thing, after two days, and their initial insistence, they replied to forget the whole event. The second casino asked for biometric material: selfie holding the ID and a piece of paper with the date written on it. A fact I did. However, the photo did not show all ID and the number and they asked for new one. However, because they were already late in processing the withdrawal request (1 week already had past since the request) I felt like they were making fool of me or that they were idiots if they couldn't tell from the metadata of the photo its authenticity, or if they thought I had such graphic skills (3/4 of the ID were distinct and clear). I submitted a complaint to the casino, which did not accept it, and a complaint to the authorities. In the next few days they approved the withdrawal asking me just to send a new selfie to complete the enhanced identification process (lol identification again). Are their procedures really that sketchy and revocable?
- The most important. My transactions was clearly because I had a streak of casino wins. My gaming activity involved regular slot or live casino play, no safe bets, or anything that meant I wasn't risking my balances. The connections were permanently from my house with a certain IP. My payment method was a visa debit card, what could be cleaner. So what triggered their advanced monitoring systems to warrant a thorough inspection? So as a conclusion it comes out that those players who happen to have continuous profits should be submitted to the EED? The same players who in previous periods were showing losses and no one was checking?
- I have an account and I play in several casinos in Greece. Playing activities, deposit and withdrawal amounts are more or less the same. In some of them, there have even been large amounts of profit. Why were these two the only ones to initiate the EDD process?
- Let's not forget that in the concession contract that we accepted during our registration for receiving the services of the casinos, there is also the condition of the maintenance and validity of the laws of the country. Is there a map of rights against any kind of abuse and arbitrariness on the issues of identification and the expression of suspicion which constitutes an insult to personality? Beyond the presumption of innocence...
Postscript: there are casino behaviors and practices that almost all of us have experienced. It is an industry that exists and is maintained based on human desperation, addiction to gambling or even the desire to get easy money. If they were just based on entertainment it would have gone bankrupt before long. I personally do not accept them as guarantors of legitimacy nor as substitutes for official state authorities.
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