Golden Crown Casino Recenzija

Draga Sevestal,

Iskreno se izvinjavamo zbog neprijatnosti i frustracije koje ste doživeli sa našim kazinom. Veoma ozbiljno shvatamo samoisključivanje i odgovorno igranje i duboko smo razočarani što ste imali negativno iskustvo po ovom pitanju.

Prvo i najvažnije, želimo da vas uverimo da smo posvećeni održavanju najviših standarda odgovornih praksi kockanja.

Želeli bismo da vam se zahvalimo što ste nam skrenuli pažnju na ovo pitanje. Kroz povratne informacije od igrača kao što ste vi, možemo da identifikujemo oblasti koje treba poboljšati i da napravimo neophodne promene kako bismo stvorili sigurnije i odgovornije okruženje za igre za sve.

S obzirom na situaciju, želeli bismo da vas pozovemo da kontaktirate naš tim za korisničku podršku putem ćaskanja uživo ili e-pošte kako biste dalje razgovarali o vašem konkretnom slučaju.

Još jednom se duboko izvinjavamo zbog neprijatnosti i razočarenja koje ste doživeli sa našim kazinom. Hvala vam na razumevanju i što ste nam dali priliku da se popravimo.

Srdačan pozdrav,
Golden Crovn Casino tim

Dear jblummm,

We apologize for the inconvenience you've experienced with your Neteller deposit. We understand how frustrating it can be when deposits are not credited promptly, and we apologize for the delay you've encountered.

Our support team is here to assist you, and we're sorry if you feel that the responses you received were not helpful or personalized. We assure you that we have real human agents handling customer inquiries, but we acknowledge that there might have been a miscommunication or delay in addressing your specific issue.

If you could kindly provide us with your account details and the transaction number, we will prioritize resolving the issue with your Neteller deposit and ensure that it is credited to your account as soon as possible. Rest assured, we are committed to providing a smooth and reliable deposit experience for our players.

Once again, we apologize for the inconvenience caused, and we appreciate your understanding. If there's anything else we can assist you with, please don't hesitate to reach out to us. We value your patronage and hope to have the opportunity to make it right.

Best Regards,
Golden Crown Casino Team

Dear ralphlouren,

Thank you for your review!

We value our customer's opinions and would like to thank you for bringing this to our attention. Our team puts all efforts to make our casino the best. We try to provide each player only with positive emotions.

We remain at your disposal at any time, so should you need any assistance, please, feel free to contact our 24/7 customer support team.

Best regards,
Golden Crown Casino Team

Dear ChrisFS_22,

Thank you so much for taking the time to leave us this amazing review.

We are very happy to hear that you are satisfied with the selection of games, VIP service, fast and secure withdrawals and other features presented in our casino. We always make great efforts to provide our customers with the best experience and unforgettable emotions.

Should you need any assistance in the future, please do not hesitate to contact us, we are available 24/7.

Best regards,
Golden Crown Casino Team

Dear Peter,

Thank you for highlighting your concerns.

We are sorry to read that your experience has not met expectations.

However, it is important to keep in mind that KYC is an important process, during which the casino makes sure that the money is sent to the rightful owner. We do not take KYC lightly, therefore it might take a few working days to complete this thorough process. What is more, we rely on player's cooperation with this matter and provide the essential information in order to properly assist with the account verification.

To add some reassurance, the aforementioned statement is based on our T&C, according to which:
1.2 The Casino reserves the right to check your identity prior to processing payouts and to hold any refund or withdrawals for the time needed to check your identity. In case you provide false or incompleted Personal Data, the withdrawal can be refused and the Player Account terminated, of which you will be informed by email.

Everyone may find this rule on our website, following this link: https://www.goldencrowncasino.com/terms-and-conditions (Withdrawals From The Account).

Nevertheless, as customers' satisfaction is our top priority, we will take into consideration your review.

Wishing you the very best, Peter :)

Kind regards,
Golden Crown Casino team

Dear CasinoDino,

Thank you for taking the time to provide us with your invaluable feedback!

We understand your concerns about the minimum withdrawal amount for bank transfer being quite high and we are sorry that this is not ideal for you.
Our team appreciates you bringing the other aspects of the site to our attention as well. We will consider your feedback and look at how we can make improvements to make the gaming experience more enjoyable for all.

Thank you again for your input and we hope to see you soon in our casino!

Kind regards,
Golden Crown Casino team

Dear Wise8875,
Thank you for your honest review!

We always share our players' happiness for their winnings, and we hope that the unforgettable feeling of being a winner will be more and more frequent throughout your experience with us.

May luck be in your favor!

Warmest regards,
Golden Crown Casino Team

Dear mac_phi,

Thank you for sharing your experience with us, much appreciated!

Our team is very happy to hear that you are satisfied with our casino, the selection of bonuses, including VIP promotions and other features. Moreover, we will consider expanding the range of bonuses on our website to provide the best experience for our customers.

Thank you for being a part of the Golden Crown family!

Best regards,
Golden Crown Casino Team

Dear Nick2377,

Thanks for your honest review!

We are sorry that your experience with us was not satisfactory.
It is never our intention to prevent our customers from collecting their winnings and it sounds like you encountered some issues that should not have occurred. We are sorry to hear that Golden Crown Casino did not meet your expectations and we suggest getting in touch with our customer service team directly to further discuss your issue.

Your feedback is appreciated and we thank you for bringing this to our attention.

Best regards,
Golden Crown Casino Team

Dear Ajpuss,

Thank you for your review!

Our goal is to make our casino the best it can be and provide each of our customers with positive emotions. We are known for our excellent customer service, so this unexpected issue was quite disappointing.

Please reach out to us and describe your situation in more detail so that we can help you to handle it.

Best regards,
Golden Crown Casino Team

Dear goryahehe,

Thank you so much for such a delightful review of Golden Crown Casino.

Our team is very happy to hear that you are satisfied with the selection of providers and other features presented in our casino.

Customers like you are the reason we strive to do the best at our jobs. Please feel free to reach out again if you have any questions, issues, or concerns – we are just an email away and will always be happy to assist you.

Best regards,
Golden Crown Casino