Moj uobičajeni provincijski onlajn kazino je bio zatvoren zbog održavanja nekoliko sati pa sam odlučio da isprobam ovaj.. velika greška. Uložio sam 25 dolara putem e-transfera, uradio uobičajeno gore-dole i na kraju izgubio. Vratio sam se na svoje uobičajeno i još uvek na održavanju, pa sam uložio još 30 dolara putem e-transfera. Činilo se da nije prošlo, ali su rekli da može potrajati 15 minuta, pa sam čekao. Otprilike sat vremena kasnije odlučio sam da to nije prošlo, pa sam to uradio ponovo i mojih 30 dolara se odmah pojavilo. Piše da ako vaš transfer ne bude prihvaćen, biće odbijen i refundiran tako da nisam bio zabrinut. Igrao sam sa svojih 30 dolara i ponovo izgubio, ništa strašno, odlučio sam da odem u krevet. Jutros sam otišao da vidim da li sam dobio nazad svoj neuspeli e-transfer, i dobio sam e-poruku od kazina sa jednostavnom vezom da otkažem transfer ako ne želim da prođe, pa sam kliknuo na njega i došlo je do „transakcije otkazane". Hladan. Zato sam nekoliko sati kasnije proverio banku i nisu mi vratili novac. Priložili su svoju verziju „bonusa" na to tako da su odgovarali mom depozitu. Sada zbog ovoga ne mogu da povučem svoja sredstva, jer imaju uslov za klađenje 70k. Dakle, da bih povratio svojih 30 dolara, moram ili da se nosim sa noćnom morom kazino usluga za korisnike, ili nekako da osvojim i prokockam 2100 dolara pre nego što budem u stanju da unovčim bilo šta. Nije bilo čak ni ulog od 70 dolara pre nego što ste mogli da uzmete 1 dolar, to je samo strejt da sada morate da uložite 2100 dolara (ili 70 puta više od vašeg depozita) dok ne možete bilo šta da povučete. Sada iznerviran i potpuno nezainteresovan, nigde ne nalazim opciju da ukinem svoj nalog. Našao sam e-poštu u kojoj piše samo pošaljite e-mail na ovu adresu i navedite razlog za raskid... odgovorili su automatskom porukom u kojoj se kaže da se ovo poštansko sanduče ne nadgleda, evo linka za anonimne kockare. Izuzetno nezadovoljan.
My usual provincial online casino was down for maintenance for some hours so I decided to try this one out.. big mistake. I put in $25 via e-transfer, did the usual up and down and ended up losing. Went back to my usual and still under maintenance, so I put in another $30 via e-transfer. It didn’t seem to go through but said it could take 15 minutes, so I waited. About an hour later I decided it must not have gone through, so I did it again and my $30 showed up immediately. It says if your transfer doesn’t get accepted it’ll be declined and refunded so I wasn’t worried. I played with my $30 and lost again, no big deal, decided to go to bed. Now this morning I went to see if I got my failed e-transfer back, and I had received an email from the casino with a simple link to cancel the transfer if I didn’t want it to go through, so I clicked it and it came up with a "transaction cancelled". Cool. So I checked the bank a few hours later and they had not refunded my money. They had attached their version of a "bonus" to it so they matched my deposit. Now because of this, I can’t withdraw my funds, because they have a 70x wagering requirement. So for me to get my $30 back I have to either deal with the nightmare of casino customer service, or somehow win and gamble $2100 before I’m able to cash out anything. It wasn’t even wager $70 before you can take $1, it’s just a straight you must now wager $2100 (or 70x your deposit) until you can withdraw anything. Now annoyed and completely uninterested, I find no option anywhere to have my account terminated. I found an email that says just send an email to this address and list a reason for termination… they responded with an automated message that said this mailbox is not monitored, here’s the link for gamblers anonymous. Remarkably displeased.
