Trebalo mi je čitavu večnost da budem verifikovan u ovom kazinu. Stalno sam slao imejlove podršci i trebalo im je danima da odgovore. Konačno sam verifikovan i pokušao sam da podignem 200 dolara koje sam osvojio sa bonusom. Nakon što sam čekao danima, dobio sam imejl u kojem je pisalo da sam prekršio uslove bonusa igrajući 2 slota koja nisu bila dozvoljena. Ovo definitivno nije jedan od onih kazina koji će vas obavestiti da ne možete da igrate određeni slot sa bonusom i sprečiti vas da ga otvorite. Ovo se očigledno često koristi da bi se uskratio bilo kakav bonus dobitak. A to su bili veoma uobičajeni slotovi kompanije Pragmatic Play poput Sugar Rush Xmas koje UVEK možete igrati sa bonusom.
Ali, iskreno, nisam u potpunosti pročitao uslove, to je moja krivica. Dakle, oduzeli su mi sve dobitke i ostavili me samo sa mojim originalnim depozitom i bez bonusa. Tako da sam ponovo igrao bez bonusa i ponovo osvojio 200 dolara. Igrao sam samo Sugar Rush (bez bonusa, dakle bez ograničenja) i sa niskim ulozima. Samo sam želeo da unovčim novac jer sam znao da je ovaj kazino super sumnjiv. Ponovo sam pokušao da podignem ovaj iznos i otprilike nedelju dana kasnije mi je poslat imejl u kojem se navodi da su odbili moju isplatu rekavši da sam prekršio njihove uslove i odredbe. Nikada nisu naveli koje sam uslove prekršio. Zatim su mi trajno zatvorili nalog i rekli da će mi vratiti originalni depozit, što naravno nisam dobio. Izbegavajte ovaj kazino, nikada neće isplatiti i nisu transparentni. I nemaju licencu, tako da nemate pravo na regres kada vas prevare.
Took me forever to be verified at this casino. I kept emailing support and it took days for them to respond. I finally was verified and tried to withdraw $200 that I won with a bonus. After waiting for days, I received an email saying I broke the bonus terms by playing 2 slots that weren’t allowed. This definitely isn’t one of those casinos that will inform you that you can’t play a particular slot with a bonus, and prevent you from opening it. This is obviously used frequently to deny any bonus winnings. And these were very common Pragmatic Play slots like Sugar Rush Xmas which you can ALWAYS play with a bonus.
But fair enough, I didn’t fully read the terms, that’s on me. So, they took away all my winnings and left me only with my original deposit and no bonus. So I played again with no bonus, and again won $200. I played only Sugar Rush (with no bonus, so no restrictions) and with low bets. I just wanted to cash out because I knew this casino was super shady. I again tried to withdraw this amount and about a week later was sent an email saying they had declined my withdrawal saying I broke their terms and conditions. They never specified what terms I had broken. They then permanently closed my account and said they would refund my original deposit, which of course, I have not received. Avoid this casino, they will never actually pay out and are not transparent. And they are not licensed, so you have no recourse when they scam you.
