Rogue ponašanje.
Zamislite, deponovao sam mali depozit od 25 EUR, dobio sam bonus od 6,25 EUR povrh toga jer sam koristio BON2 kod za depozit. Kada sam bio u ćaskanju, čak je i osoba za podršku Eku rekla da bi bio ljut i uznemiren da sam na mom mestu. Eku je takođe prvo rekao da je u napomeni na mom računu pisalo da sam prebetio. Kada sam to odbio i zamolio ga da ponovo proveri moje opklade, on se predomislio i rekao u redu, ali pošto sam ranije koristio ponudu dobrodošlice u kazinu BP Group Ltd oni će i dalje moći da mi uzmu novac i hoće! Divno.
Koristio sam veoma malu opkladu jer nisam imao mnogo novca i želeo sam da ovo potraje i uspeo sam da osvojim preko 1 000 EUR. Posle više igranja imao sam stanje od preko 2 000 EUR koje je kazino ukrao i nije platio. Iskoristili su deo svog TC koji je za ZLOUPOTREBU I PREVARNE AKTIVNOSTI navodeći da se samo jedna ponuda dobrodošlice može prihvatiti pod BP Group Limited.
Kako da znam šta to znači??? I sigurno takav termin nije namenjen mušterijama koji uplate 25 EUR??? Da li su naveli kazina koji su pod BP Group Limited? Ne, nisu, naravno da nisu.
Kada deponujete u Finskoj, njihov provajder plaćanja im daje podatke o korisniku uključujući ime, datum rođenja, adresu itd. Oni bi lako mogli da imaju sistem koji prepoznaje igrača koji ima nalog na drugom BP Group Limited i automatski odbija takvom klijentu da koristi ponuda dobrodošlice. Da li rade to što pitate? Naravno da ne. Dakle, možete izgubiti samo ako položite depozit, a ako pobedite, oni vam uzmu dobitak.
Moja preporuka je da igrate u kockarnicama koje ne traže male deponente sa svakim malim detaljima u svojim T&C-ima za koje smatraju da su primenljivi.
Pitao sam ih da li mogu da preispitaju, jer ovaj termin očigledno nije namenjen za situaciju u kojoj mali igrač napravi mali depozit. Jesu li rekli da će preispitati? Naravno da ne. Podrška je čak odbila da čak i zamoli odeljenje za plaćanje da preispita konfiskaciju.
Ovaj kazino je oportunistički i pohlepan prema načinu na koji tretiraju vaše dobitke, tako da ako ne poslušate moje upozorenje, možete kriviti sebe kada vam uzmu novac.
Rogue behavior.
Imagine, I deposited a small deposit of 25 EUR, received a 6.25 EUR bonus on top of it as I used a BON2 deposit code. When I was in chat even the support person Eku said that he would be angry and upset if he was me. Eku also first said that the note on my account said I had overbet. When I refused it and asked him to check my bets again he changed his mind and said ok fine but since I have used a welcome offer in a BP Group Ltd casino previously they will can still take my money and they will! Lovely.
Used a very small bet as I did not have much money and wanted this to last and managed to win over 1 000 EUR. After more playing I had a balance of over 2 000 EUR which the casino stole and did not pay. They used a part of their TC which is for ABUSE AND FRAUDULENT ACTIVITIES stating that only one welcome offer can be accepted under BP Group Limited.
How would I know what that means??? And surely a term like that is not meant for customers who deposit 25 EUR??? Did they list the casinos which are under BP Group Limited? No they did not, ofcourse not.
When you deposit in Finland their payment provider provides them with the user details including name, date of birth, address etc. They could easily have a system recognizing a player who has an account on another BP Group Limited and automatically refuse such customer the use of the welcome offer. Do they do that you ask? Ofcourse not. So you can only lose if you deposit and if you win they take your winnings.
My recommendation is to play on the casinos who do not go after small depositors with every small detail in their T&C which they find applicable.
I asked them if they could reconsider since this term is clearly not meant for a situation where a small player makes a small deposit. Did they say they will reconsider? Ofcourse not. The support even refused to even ask the payment department to reconsider the confiscation.
This casino is opportunist and greedy with the way they treat your winnings, so if you do not listen to my warning, you can blame yourself when they take your money.
