Igrao sam neko vreme u Lisakasinu i konačno odlučio da bonusi kazina i korisnička služba nisu dovoljno dobri da bih nastavio.
U njihovom servisu za ćaskanje postoji robot koji je prihvatio moj zahtev za zatvaranje mog naloga i rekao da će prava osoba odgovoriti na ovu poruku u roku od 30 minuta.
Nakon što sam čekao više od 3 sata, pretpostavio sam da mi osoba neće odgovoriti i da ako neko pročita moju poruku, dobiću neku vrstu potvrdne poruke kakvu kazina uvek šalju pre zatvaranja naloga. Poruka potvrđuje da ste apsolutno sigurni, koji su razlozi za zatvaranje naloga i posebno da se stanje na računu mora povući.
Međutim, nije stigla nikakva poruka, pa sam posle tri sata ponovo uplatio novac. Samo trenutak nakon uplate i nakon što sam neko vreme igrao, veza sa kazinom je izgubljena i dobio sam obaveštenje da je moj nalog sada zatvoren, hvala vam puno na vremenu koje ste proveli sa nama.
Imao sam oko 200 evra na računu i naravno više nisam mogao da se prijavim. Ok, moja je greška što sam otišao da uplatim depozit nakon zahteva, ali sam pretpostavio da će kazino postupiti fer i proveriti, a posebno da će primetiti da postoji stanje na mom računu.
Posle nekoliko imejlova, kazino je tražio moje bankovne podatke i možda bi mi vratili deo novca. Kazino je lažno tvrdio da će moj račun biti zatvoren odmah nakon mog zahteva, iako se to dogodilo skoro 4 sata kasnije.
Opasni kazino
played for a while at Lysakasino and finally decided that the casino's bonuses and customer service were not good enough for me to continue.
There is a robot in their chat service who accepted my request to close my account and said that a real person would respond to this message within 30 minutes.
After waiting for over 3 hours, I assumed that the person would not reply to me and if someone read my message, I would get some kind of confirmation message like casinos always send before closing an account. The message confirms that you are absolutely sure, and what are the reasons for closing the account and especially that the balance in the account must be withdrawn.
However, no message came so after three hours I deposited once more. Just a moment after the deposit and after playing for a while, the connection to the casino was lost and I received a notification that my account is now closed, thank you very much for your time with us.
I had about €200 in my account and of course I was no longer able to log in. Ok, it was my mistake that I went to deposit after the request but I assumed that the casino would act fairly and verify and especially that it would notice that there was a balance in my account.
After a couple of emails the casino asked for my bank details and maybe they would return some of my money. The casino falsely claimed that my account would have been closed immediately after my request even though it happened almost 4 hours later.
Dangerous casino