Nije moguće uplatiti debitnu karticu, pa je zatraženo da otvorite račun kod Revoluta. Učinio sam to i s vremenom sam položio više nego dovoljno, ali večeras ne mogu uplatiti depozit putem Revoluta i od mene je zatraženo da otvorim račun putem drugog načina plaćanja. Nakon što sam izrazio svoju frustraciju, zanemaren sam bez ikakvih načina empatije ili korisničke službe, osim što sam kontaktirao korisničku službu kako bih zatvorio svoj račun zbog neugodnosti koje su mi upućene samo sa „htjeli ste zatvoriti svoj račun", pa smo to i učinili. Čak i nakon što ih je agent pitao želim li zaista zatvoriti svoj račun, a moj odgovor je bio "da, zbog neugodnosti što moram pronaći još jedan način deponiranja", nisam primio nikakvo izvinjenje niti pokret dobre volje. Možda sam pogriješio što sam ostavio takvo mišljenje/mišljenje, ali doslovno sam dobio otisak koji smatram uvredljivim s obzirom da i sam radim u korisničkoj službi. Nikada ne bih ostavio mušteriju da se osjeća tako neprocjenjivo kao što sam se osjećao večeras
Nadalje, upitao sam agenta jesu li 'povezani' s drugim stranicama, a rečeno mi je da ne ... Mislim da neko govori svinjama:/
Unable to deposit via debit card so was asked to open an account with Revolut. I have done so and deposited more than enough over time but tonight I can’t deposit via Revolut and have been asked to open an account via another payment method. After expressing my frustration I was disregarded with no means of empathy or customer service other than as I had contacted customer service to close my account due the inconvenience I was brushed off with merely ‘you wanted to close your account’ so we have done so. Even after their agent asked if I actually wanted to close my account with my answer being ‘yes, due to the inconvenience of having to find yet another way to deposit’ I received no apology nor good will gesture. I might be wrong in leaving such a review/opinion but I literally just got the brush off which I find insulting given I work in customer services myself. I would never leave a customer feeling so invaluable as I have been made to feel tonight
Furthermore I asked the agent if they were ‘linked’ to other sites and I was told no…. I think someone’s telling porkies :/
