Ažuriranje 19. oktobra 2023
Primio sam uplatu danas, 10 dana nakon podnošenja zahteva za povlačenje. Promenio sam ocenu u neutralan. 10 dana je i dalje presporo, ali su barem platili. Ponovo će se ažurirati ako se poboljšaju u budućnosti.
Nije loš kazino, lep raspored, odličan bonus paket dobrodošlice, nedostaje nekoliko provajdera, ali i dalje imaju pristojnu količinu dobrih igara.
Moja jedina negativna stvar je, i nažalost, važna je... povlačenje je bilo prilično sporo. Uslovi i odredbe jasno navode da će sva povlačenja biti obrađena u roku od 48 sati. Prošlo je više od 5 dana i još uvek čekam svoj novac. To nije bio veliki iznos, ispod 200 AUD. Podrška je obavestila da je došlo do neke tehničke greške prilikom mog povlačenja, ali nisu mogli da navedu vremenski okvir kada će to biti rešeno.
Dakle, uprkos tome što je dovoljno pristojan kazino za igranje, prilično sam razočaran procesom plaćanja i verovatno ću izbegavati da ponovo igram ovde.
Update 19 October 2023
I received payment today, 10 days after withdrawal requested submitted. I've changed my rating to a neutral. 10 days is still way too slow, but at least they paid. Will update again if they improve in future.
Not a bad casino, nice layout, a great welcome bonus package, a few providers are missing but they still have a fair decent amount of good games.
My only negative is, and ufortunately it's an important one.... the withdrawal has been rather slow. The terms and conditions clearly states all withdrawal will be processed within 48 hours. It has been over 5 days and I'm still waiting for my money. It's wasn't a large amount, under $200 AUD. Support advised that there was some technical error with my withdrawal, but they could not provide a timeframe as to when that would be resolved.
So despite it being a decent enough casino to play at, I'm rather disappointed with it's payment process and will probably avoid playing here again.
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